PROJECT

COMPARATIVE STUDY BETWEEN PRIVATESECTOR BANKS ANP PUBLIC SECTOR BANKS

Submitted To: Sinha sir

PREFACE: Someone has rightly said that practical experience is for better and closer to the real world then mere theoretical exposure. The practical experience helps the students view the real world closely, which in turn widely influences their perceptions and argument their understanding of the real situation. Research work constitutes the backbone of any management education programmed. A management student has to do research work quite frequently during his entire span. The research work entitle COMPARATIVE STUDYBETWEEN PRIVATE SECTOR BANKS ANDPUBLIC SECTOR BANKS aims to analyze various services provided by private sector banks and public sector banks for this purpose Pathankot city have been chosen.

ACKNOWLEDGEMENT
Chapter 1 2 3 4 5 6 7 8 9 Particulars Introduction of the study Objectives of the study 1.rearch methodology 2.limitations of the study Data analysis and interpretation Finding of the study suggestions conclusion bibliography Annexure Page.no

Introduction:

The world of banking has assumed a new dimension at dawn of the 21stcentury with the advent of tech banking, thereby lending the industry a stamp of universality. In general, banking may be classified as retail and corporate banking. Retail banking, which is designed to meet the requirement of individual customers and encourage their savings, includes payment of utility bills, consumer loans, credit cards, checking account and the like. Corporate banking, on the other hand, caters to the need of corporate customers like bills discounting, opening letters of credit, managing cash, etc. Metamorphic changes took place in the Indian financial system during the eighties and nineties consequent upon deregulation and liberalization of economic policies of the government. India began shaping up its economy and earmarked ambitious plan for economic growth. Consequently, a sea change in money and capital markets took place. Application of marketing concept in the banking sector was introduced to enhance the customer satisfaction the policy of privatization of banking services aims at encouraging the competition in banking sector and introduction of financial services. Consequently, services such as Demat, Internet banking, Portfolio Management, Venture capital, etc, came into existence to cater to the needs of public. An important agenda for every banker today is greater operational efficiency and customer satisfaction. The mew watchword for the bank is pretty ambitious: customer delight. The introduction to the marketing concept to banking sectors can be traced back to American Banking Association Conference of 1958. Banks marketing can be defined as the part of management activity, which seems to direct the flow of banking services profitability

to the customers. The marketing concept basically requires that there should be thorough understanding of customer need and to learn about market it operates in. Further the market is segmented so as to understand the requirement of the customer at a profit to the banks. DEFINITION OF BANK : The Oxford dictionary defines the Bank as, An establishment for the custody of money, which it pays out, on a customers order. According to Whitehead: A Bank is defined as an institution which collects surplus funds from the p u b l i c , s a f e g u a r d s t h e m , a n d m a k e s t h e m a v a i l a b l e t o t h e t r u e owner when required and also lends sums be their true owners to those who are in need of funds and can provide security. Banking Company in India has been defined in the Banking Companies act 1949, One which transacts the business of banking which means. T h e accepting, for the purpose of lending or investment of the deposits of money from the public, repayable on demand, or otherwise and withdraw able be cheque, draft, order or otherwise. T h e b a n k i n g s ys t e m i s a n i n t e g r a l s u b s ys t e m o f t h e f i n a n c i a l s ys t e m . It r e p r e s e n t s a n i m p o r t a n t c h a n n e l o f c o l l e c t i n g s m a l l s a v i n g s f o r t h e households and lending it to the corporate sector. T h e I n d i a n b a n k i n g s ys t e m h a s R e s e r v e B a n k o f I n d i a ( R B I ) a s t h e a p e x body for all matters relating to the banking system. It is the central Bank of India. It is also known as the Banker To All Other Banks EVOLUTION OF INDIAN BANKING: Ancient banking system of India constituted of indigenous bankers. They have been carrying on their age-old banking operations in different parts of the country under different names. The modern age of banking constitutes the fundamental basis of economic growth. The term Bank is being used s i n c e l o n g t i m e b u t t h e r e i s n o c l e a r c o n c e p t i o n r e g a r d i n g i t s b e g i n n i n g . According to the viewpoint, in good old days. Italian money leaders were known as Banchi because they kept a special type of table to transact their business. IMPORTANCE OF BANKS

Today banks have become a part and parcel of Kotak Bank's life. There was a time when dwellers of the city alone could enjoy their services.

Now banks o f f e r a c c e s s t o e v e n a c o m m o n m a n a n d t h e i r a c t i v i t i e s e x t e n d t o areash i t h e r t o u n t o u c h e d . B a n k s c a t e r t o t h e n e e d s o f a g r i c u l t u r a l i s t s , industrialists, traders and to all the other sections of the society. Inmoderna g e , t h e b a n k i n g c o n s t i t u t e s t h e f u n d a m e n t a l b a s i s o f e c o n o m i c g r o w t h . Thus, they accelerate the economic growth of a country and steer the wheels of the economy towards its goals of self reliance in all fields. It naturally arouses Kotak Bank's interest in knowing more about the Bank and the various men and the activities connected with it.

Indian Banking System: Banking in India has its origin as early as the Vedic period. It was believed that transition from money lending to banking must have occurred even before Manu, The great Hindu Jurist, who has devoted a section of his work to deposit advance and laid down rules relating to rates of interest. During the Mogul period, the indigenous Bankers played a very important role in lending money financing foreign trade and commerce. During the days of East India Company, it was turn over the agency houses to carry on the business. The General Bank of India was the first to join sector in the year 1786.The others that followed were the Bank of Hindustan and the Bengal bank. The bank of Hindustan is reportedto have continued till 1906 while the other two failed in the mean time.In the first half of the 19thcentury the East India

Company established three banks:

1. Bank of Bengal (1809). 2. Bank of Bombay (1840).3. Bank of Madras (1843). These three banks are also known as Presidency Banks were independent units and functioned well. These three banks wereamalgamated in 1920 and Imperial Bank of India was established on 27thjanuary1921, which started as private shareholders banks, mostly Europeans shareholders, with the passing of time Imperial bank was taken over by the newly constituted State bank of India act in1955.In 1865 Allahabad Bank was established and first time exclusively

by Indians, Punjab National Bank Ltd. was set up in1894 with headquarters at Lahore. Between 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up. Reserve Bank of India came in 1935. On July, 1969, 14 major banks of India were nationalized and on 15thApril, 1980 six more commercial private banks were also taken over by the government. Reserve Bank of India: The Banking system is an integral sub-system of the financial system. It represents an important channel of collecting small savings from the households and lending it to the corporate sector. The Indian banking system has The Reserve Bank of India (RBI)as the apex body from all matters relating to the banking system. It is the Central Bank of India and act as the banker to all other banks. Functions of RBI: Currency issuing authority Banker to the government Banker to other Bank. Framing of monetary policy. Exchange control. Custodian to foreign exchange and gold reserves. Development activities. Research and development in the banking sector.

CLASSIFICATION OF BANKS:
On the basis of Ownership: PUBLIC SECTOR BANKS: Public sector banks are those banks that are owned by the government. The government owns these banks. In India 20 banks were nationalized in 1969and 1980 respectively. Social welfare is there main objective. PRIVATE SECTOR BANKS These banks are those banks that are owned and run by private sector. An individual has control over these banks in proportion to the shares of the banks held by him. CO-OPERATIVE BANKS These are those banks that are jointly run by a group of individuals. Each individual has an equal share in these banks. Its shareholders manage the affairs of the bank.

SCHEDULED BANK Schedule banks are the banks, which are included in the second schedule of the banking regulation act 1965. According to this schedule bank: 1. Must have paid-up capital and reserve of not less than Rs500, 000 2. Must also satisfy the RBI that its affairs are not conducted in a manner Determinate to the interest of its depositors. Schedule banks are sub-divided as:a) State co-operative banks b) Commercial banks NON-SCHEDULED BANKS Non -schedule banks are the banks, which are not included in the second schedule of the banking regulation act 1965. It means they do not satisfy the conditions lay down by that schedule. These are the banks having paid up capital, less than Rs.5Lakhs. They are further classified as follows:A. Central Co-operative banks and Primary Credit Societies. B. Commercial banks According to Function: COMMERCIAL BANKS These are the banks that do banking business to earn profit. These banks make loans for short to business and in the process create money. Credit creation is the main function of these banks. FOREIGN BANKS These are those banks that are incorporated by foreign company. They have set up their branches in India. These banks have their head offices in foreign c o u n t r i e s . Their principle function is to make credit arrangement or

t h e e x p o r t a n d t h e i m p o r t o f t h e c o u n t r y a n d t h e s e b a n k s d e a l s i n fo reign exchange. INDUSTRIAL BANKS

Industrial banks are those banks that offer long term and medium term loan t o t h e i n d u s t r i e s and also work for their development. T h e s e b a n k s h e l p industries in sale of their shares, debentures and bonds. They give loan to the industries for the purchase of land and machinery. AGRICULTURAL BANKS Agricultural banks are those banks that give credit to agricultural sector of the economy. SAVING BANKS The principle function of these banks is to collect small savings across thec o u n t r y a n d p u t t h e m t o t h e p r o d u c t i v e u s e . I n I n d i a d e p a r t m e n t o f p o s t office functions a savings banks. CENTRAL BANK Central Bank is the apex bank of the banking system of the country. It issues currency notes and acts a banker's bank. Economic stability is the principle function of this bank. In short, it regulates and controls the banking system of the country. RBI is the Central Bank of India PRIVATIZATION OF INDIAN BANKING For the public sector banks, the era of bumper profit is over. For much of the last decade the process of collaborated financial liberalization had cleared up the Banks balance sheet enabling them to with stand increased competition, global financing, turmoil and even unprotected industrial slow down. But the cycle of liberalization has run its full course. Now it is the time for the big structural leap, rationalization, mergers, and privatization. Unless the banks under take these fundamental changes, their profit will stay

under pressure.there are twp areas of competitions which banking industry is facinginternationall yand nationally. In the pre-liberalization era, Indian banks could grow in a closed economy but the banking sector opened up for private competition. It is possible that private banks could become dominant players even within India. It has been recorded a rapid rise of the new private sector banks and it has tracked the transformation of the public sector banks as they grapple with the changes of financial deregulation. Use of ATM cards, Internet Banking, Phone Banking, Mobile Banking are the new innovative channels of banking which are being widely used as they result in saving both time and money which are two essential things.

That everyone is short of and is running to catch hold

of them. Moreover

privatesector banks are aligning its infrastructures, marketing quality andtechnology t o b u i l d d e e p c o m m i t m e n t i n b u i l d i n g c o n s u m e r a n d r e t a i l banking. The main focus of these banks is on innovative range of services or products.

STRUCTURE OF BANKING SYSTEM: Different countries of the world have different types of banking systems. However, commercial banking had grown under all these banking systems. To understand the structure of banking system, let us take up various types of banking systems one by one. These types are: (1) UNIT BANKING : Unit Banking originated in the United State of America. It grew in the United States of America. As a counter part of independent or industrial units. An independent unit bank is a corporation that operates one office and that is not related to other banks through either ownership or control. Shaper, Solomon and White. Thus under unit banking, a single bank is a complete organization in itself having its own management. The scale of operation is small and the area is restricted to a locality only. Unit banking is localized banking and is much more responsive to the needs of the locality. It has better understanding of the local problems and conditions, which helps it to cater to the needs of the area in a better way. The staff of the unit bank is generally local and is in a better position to determine the standing or desirability of the customers. The failure of the unit bank will not endanger the banking system and economy. It is free from the difficulties and diseconomies of large scale operations. It will not drain out the financial resources of villages and small towns to big industrial centers and will ensure a balanced growth. (2) BRANCH BANKING:Economic and Managerial problems faced by the unit banks let to the emergence of banking system . Now, This the most popular and important banking system. In branch banking, a bank hasa largenetworkofbranchesscattered all over the country. Branch banking developed in England.Sub sequently most of the countries of the world adopted the system. In terms of branches, the State

Bank of India has emerged as one of the largest banks in the world. As under the system the resources of a number of branches get pooled under the same management. It facilitates diversification of activities because the area covered by the branches is generally widespread. Under the system branches can operate without keeping large idle casher serves. It becomes possible for the bank to hire the services of : Competentand professionally qualified managers, capable of understanding thehandling technical problems and complex situations. The cost of remitting or transferring funds from one place to another works out to be less. The staff stays at a branch only for a limited period, so the chances of objective decision making in the branch banking are high. Branch Banking tends to bring homogeneity in the prevailing Interest Rates as it increases the mobility of resources from one place to another. It is easier for the Central Bank to exercise Control. It will communicate onlywith a few Registered /Head Offices of the Banks and not with eachindividual this system there more safety and liquidity of funds. Branch banking branch. In

makes complete banking services available to the smallest communities. The branches in small localities can be initially operated at loss in expectation of future gains. The comparative study of unit banking and branch banking is a case of small scale banking versus large scale banking. It is evident that the scale is clearly titled towards branch banking. With the growth of large scale business it is no wonder that the trend is almost every country towards the branch banking i.e. big banks with a network of branches all over the country. Even in the U.S.A. The birthplace of unit banking. The Bank of America has now more than 500 branches in the state of California itself. (3) CHAIN BANKING : An arrangements by which two or more banks each of which retains its identity, capital and personnel are brought under common control by any device other than a Holding Company. Chain banking over comes certain limitations of unit banking. But the system suffers from certain limitations of its own. There may be a lack of co-ordination, proper control etc. The system is inflexible.

(4) GROUP BANKING : It is similar to Chain Banking, the difference being that under GroupBanking two or more banks are brought under the control of the same management through a Holding Company. Both the systems aim at gaining the advantages of large scale operations. The banks are able to pool their resources in case of emergency or when large amount of cash is required to meet the loan requirements of the customer. The advantages and Disadvantages of both the systems are similar. Both the systems developed

inthe United State of America as a result of attempts to overcome thedifficulties or limitations of unit banking. (5) CORRESPONDENT BANKING: Under Correspondent banking, small banks serving local communities hold deposits with joint banks serving in big cities. This kind of banking is prevalent in U.S.A. The correspondent banks perform two importantservices of outstation cheq ue clearing and loan participation for therespondent banks while they benefit for the deposit funds of respondent banks

COMMERCIAL BANKS:

PRIMARY FUNCTIONS : 1) Accepting of Deposits : A bank accepts deposits from the public.People can deposit their cash balances in either of the following accounts tot heir convenience:a. Fixed or Time Deposit Account : Cash is deposited in thisaccount for a fixed period. The depositor gets receipts for the amountdep osited. It is called Fixed Deposit Receipt. The receipt indicates the name of the depositor, amount of deposit, rate of interest and the period of deposit. This receipt is not transferable. If the depositor stands in need of the amount before the expiry of fixed period, he can withdraw the same after paying the discount to the bank. b. Savings Account : This type of deposit suits to those who just want to keep their small savings in a bank and might need to withdraw them occasionally. Banks provide a certain rate of interest on the minimum balance kept by the depositor during the month.

c. Current Account :

This type of account is kept by the businessman who are required to withdraw money every new and then. Banks do not pay any interest on this account. Any sum or any number of withdrawals can be presented by such an account holder.2)Advancing of Loans : The bank advances money in any one of the following ways. a.Overdraft Facilities : Customers of good trading are allowed too withdraw from their current account. But they have to pay interest on extra amount they have withdrawn. Overdrafts are allowed to provide temporary accommodation since the extra amount withdrawn is payable within a short period. b. Money at Call : It is the money lent for a very short period varying from 1 to 14 days. Such advances are usually made to other banks and financial institutions only. Money at call ensures liquidity. In the Interbank market it enables bank to make adjustment according to their liquidity requirements. c. Loans : Loans are granted by the banks on securities which can be easily disposed off in the market. When the bank has satisfied itself regarding the soundness of the party, a loan is advanced. d.Cash Credit : The Debtor is allowed to withdraw a certain amount on a given security. The debtor withdraws the amount within thislimit, interest is charged by the bank on the amount actuallywithdrawn. e.Discounting Bill of Exchange : It is another method of making advances by the banks. Under this method, bank give advance to their clients on the basis of their bills of exchange before the maturity of such bills.

f. Investment in Government Securities :

Purchasing of government securities by the banks tantamount to advancing loans by them to the Government. Banks prefer to buy government securities as these are considered to be the safest investment. For example : Indira Vikas Patra : It enables the banks to meet requirement of statutory liquidity ratio (SLR) 3) Credit Creation: One of the main functions of banks these days is to create credit. Banks create credit by giving more loans than their cash reserves. Banks are able to create credit because the demand deposits i.e. a claim against the bank is accepted by the public in settlement of their debts. In this process the bank creates money. For this reason Prof. Sayers has called bank the manufactures of money. 4) Cheque system of Payment of Funds A cheque, a negotiable instrument, which in fact is a bill of exchange, drawn upon a banker, is the most popular credit instrument used by the client to make payments. Cheque system is the main credit instrument in the banking world. Although a cheque is not a legal tender money, the serves as a medium of exchange in a limited way as it is a negotiable instrument. Because of clearing houses and clearing operations of the banks, cheque scan be and are used for transferring funds from one center to another. In the modern days they can also be used for transferring funds from one country to another. SECONDARY FUNCTIONS Besides the above primary functions, banks also perform may secondary functions such as agency functions, general utility and social functions. A) Agency Functions Banks act as agents to their customers in different ways :i) Collection and Payment of Credit and Other Instruments: The Commercial banks collect and pay cheques, bills of exchange, promissory notes, hundies, rent, interest etc. On behalf of their customers and also make payments of income tax, fees, insurance premium etc. on behalf of the customersCustomers can lea ve standing instructions with the banker for various periodic payments ensuring the

regular payments and avoiding the trouble of performing it themselves. ii) Purchase and Sale of Securities :

The modern commercial banks also undertake the purchase and sale of various securities like shares, stocks, bonds units and debentures etc. On behalf of the customers, banks do notgive any advice regarding the suitability or otherwise of a security but simply perform the functions of a broker. iii) Trustee and Executor : Banks also acts as trustees and executors of the property of their customers on their advice. Sometimes banks also undertake income tax services on behalf of the customers. iv) Remittance of Funds : The Commercial banks remit funds on behalf of clients from one place to another through cheques, drafts, mail transfers etc. v) Representation and Correspondence : Some times commercial banks acts as representatives or correspondents of the clients especially in handlingvarious applications. For instance, passports and travel tickets, booking of vehicles, plots etc. vi) Billion Trading : In many countries, the commercial banks trade is billions like gold and silver. In Oct 1997, 8 banks including SBI, IOB, Canara Bank and Allahabad Bank have been allowed import of gold which has been put under open general licensed category. vii) Purchase and Sale of Foreign Exchange : Banks buy and sell foreign exchange, promoting international trade. This function is mainly discharged by foreign Exchange Banks. viii) Letter of References : Banks also give information about economic position of their customers to domestic and foreign traders and vice versa.

B) GENERAL UTILITY SERVICES In addition to agency services, banks render many more utility services to the public. These services are :i) Locker Facilities : Banks provide locker facilities to their customers. People can keep their valuables or important documents in these lockers. Their annual rent is very nominal. ii) Acting as a referee : It desired by the customers, the bank can be are referee i.e. who could be referred by the third parties for seeking information regarding the financial position of the customers. The bank will acts asreferee only and only if it is desired by the customer, otherwise the secrecy of a customers is account is maintained very carefully. iii) Issuing letters of credit : Bankers in a way by issuing letters of credit certify the credit worthiness of the customers. Letters of credit are very popular in foreign trade. iv) Acting as Underwriters : Banks also underwrite the securities issued by the Government and Corporate bodies for a commission. The name of bank as an underwriter encouraged investors to have faith in the security. v) Acting as information banks : Commercial banks also acts asinformation bureau as they collect the financial, economic and statistical data relating to industry, trade and commerce. HDFC Bank is

providinginformation relating to NRI Schemes and commentaries of experts ondevelo pment in the areas of finance through Internet.vi)Issuing Travelers cheques and credit cards : Banks have been rendering great service by issuing travelers cheques, which enable a person to travel without fear of theft or loss of money. Now, some banks have started credit card system under which a credit card holder is allowed to avail credit from the listed outlets without any additional cost or effort. Thus, credit card holder need not carry or handle cash all the time. Now,international credit cards are joining hands with Indian Banks. vi) Issuing of gift cheques:

Certain banks issue gift cheques of various denominations, e.g. Some Indian banks issue gift cheques of the denominations of Rs.21, 31, 51 and 101 etc. They are generally issued free of charge.

viii) Dealing in Foreign Exchange: Major branches of commercial banks also transact business of foreign exchange. Commercial banks are the main authorized dealers of foreign exchange in India. ix) Merchant banking Services: Commercial banks also render merchant banking services to the customers. They help in availing loans fromn on-banking financial institutions. x) Help in Transportation of Goods: Big businessmen or

industrialistsafter consigning goods to their retailers send the Railway Receipt(Consignment Note) to the bank.

List of Public Sector Banks

State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of Indore State Bank of Mysore State Bank of Saurastra State Bank of Travancore Other Nationalised banks are: Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharastra

 Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank

List of Private Sector Bank

Bank of Punjab Bank of Rajasthan Catholic Syrian Bank Centurion Bank City Union Bank Dhanalakshmi Bank Development Credit Bank Federal Bank HDFC Bank ICICI Bank IDBI Bank IndusInd Bank ING Vysya Bank Jammu & Kashmir Bank Karnataka Bank Karur Vysya Bank

 Laxmi Vilas Bank South Indian Bank United Western Bank UTI Bank

List of Foreign Banks in India

ABN-AMRO Bank Abu Dhabi Commercial Bank Bank of Ceylon BNP Paribas Bank Citi Bank China Trust Commercial Bank Deutsche Bank HSBC JPMorgan Chase Bank Standard Chartered Bank Scotia Bank Taib Bank

Upcoming Foreign Banks In India

By 2009 few more names is going to be added in the list of foreign banks in India. This is as an aftermath of the sudden interest shown by Reserve Bank of India paving roadmap for foreign banks in India greater freedom in India. Among them is the world's best private bank by Euro Money magazine, Switzerland's UBS. The following are the list of foreign banks going to set up business in India: Royal Bank of Scotland Switzerland's UBS US-based GE Capital Industrial and commercial bank of china Objectives of the Study: This study has been conducted with a variety of important objectives in mind. The following provides us with the chief objectives that have tried to achieve through the study. The extent to

which these objectives have been met could judged from the conclusions and suggestions, which appear in the later of this study.

The Chief Objectives of this study are:

1. To find the bank sector that is largely availed by the customer. 2 .To study the factors the factors influencing the choice of a bank for 3. Availing services. 4. To find and compare the satisfaction level of customers in public sector 5. As well as in private sectors bank. 6. To study the problem faced by customer. 7. To get suggestions for improvement or change in the services of publicand private sector banks. 8. To study what do people expect in the new era of banking.

REASEARCH METHODOLOGY
Research is an art of scientific investigation. In other word research is a scientific and systematic search for pertinent information on a specific topic. The logic behind taking research methodology into consideration is that one

can have knowledge about the method and procedure adopted for achievement of objectives of the project. With the adoption of this others can evaluate the results also. Its main aim is to keep the researchers on the right track. The methodology adopted for studying the objectives was surveying the saving account holders of District Jalandhar. So keeping in view the nature of requirements of the study to collect all the relevant information regarding the comparison of saving account of Centurion Bank of Punjab with other banks, direct personal interview method with structured questionnaire was adopted for the collection of primary data. Secondary data has been collected through the various magazines andnewspapers and by surfing on Internet. And the guide in the organization was consulted at many times.

SAMPLE DESIGN:A sample design is a definite plan for obtaining a sample from a given population. It refers to the techniques or the procedure the researcher would adopt in selecting items for the sample. Sample design may as well lay down the number of items to be included in the sample i.e.,

the size of the sample. Sample design is determined before data arecollected. Here we select the population as sample in our sample design. The selected respondents should be as representatives of the total population. POPULATION:The persons holding saving account related to business class of District Jalandhar were taken into consideration. DATA COLLECTION: Data was collected by using main two methods i.e primary data and secondary data. PRIMARY DATA Primary data is the data which is used or collected for first time and it is not used by anyone in the past. There are number of sources of primary data from which the information can be collected. We choose the following resources for our research. QUESTIONNAIRE:This method of data collection is quite popular, particular in case of big enquiries. Here in our research we set 15 simple questions and request the respondents to answer these questions with correct information. RESPONDENTS:Respondents helps in creation of more accurate idea about our research. We personally meet the respondents inside and outside the banks. SECONDARY DATA Secondary data is the data which is available in readymade form and which is already used by people for some purposes. There may be various sources of secondary data such as-newspapers, magazines, journals, books, reports, documents and other published information.

BANKS ANNUAL REPORTS Banks issues there annual reports to get the people informed with the profitability and growth of the bank. These annual reports helps us a lot to get the latest data and other related information for our research. It tells us about the increase or decrease in profits and other facilities. JOURNALS AND PUBLICATIONS OF DIFFERENT BANKS :We also take into consideration the journals and publications issued by the bank at different times. we comes to know about the Branches, ATM, locations and other useful information. MANUALS AND BROACHERS OF DIFFERENT BANKS:We take the help of bank staff and other people who gives us deep information and data which may not be available at anywhere. They gives us there full co-operation. INTERNET:We also take into consideration the internet facility with which we collect lot of latest information SAMPLE SIZE: Keeping in mind all the constraints the size of the sample of the study was selected as 80. SAMPLING UNIT:Centurion Bank of Punjab Branch in Jalandhar city. Due to nature of study, we also visited various different banks ICICI, HDFC, SBI,PUNJAB NATIONAL BANK etc. of Jalandhar District. SAMPLING TECHNIQUE :Stratified convenient

sampling.All the saving account holders were taken into consideration.Research was conducted on clear assumptions that the respondents would give frank and fair answers in a pragmatic way and without any bias. SAMPLING DESCRIPTION:In order to understand the nature and characteristics of various respondents in this study, theinformation was collected and analyze

according to their socioeconomic background which included the characteristic of their responde nts like education, age marital status and monthly income. This description shows that respondents included in this survey belong to different backgrounds and this turn increase the scope of these study. PERSONAL DETAILS: AGE: PARTICULARS 20-30 years 30-40 years 40-50 years 50-60 years % AGE OF RESPONDENT 20% 50% 20% 10%

AGE
60% 50% 40% 30% 20% 10% 0% 20-30 years 30-40 years 40-50 years 50-60 years AGE

Analysis & Interpretation: From the above study we find that nobody is below20 age and 20% respondents are between 2030 age group, 50% respondents are between30-40 age group, 20% respondents is between 40-50 age group and 10% respondents are between 50-60 age group SEX: PARTICULARS Male NO OF RESPONDENT 70

Female total

30 100

SEX
80 70 60 50 40 30 20 10 0 male female

male female

Analysis: From the above result we come to know that out of 100, 62 respondents aremale and 38 are female which is 62% and 38% are respectively. Interpretation: From the above data we conclude that most of our respondents are male.

MARITAL STATUS: particulars married Unmarried Total

No of respondent 33 67 100

%age 33% 67% 100%