Business Information Technology Mid Term Paper/excercise..
Business Information Technology Mid Term Paper/excercise..
Business Information Technology Mid Term Paper/excercise..
AUGUST
COURSE
INSTRUCTIONS TO CANDIDATES:
1. This exam paper consists of 3 (THREE) parts: PART A (10 QUESTIONS) PART B (10 QUESTIONS) PART C (06 QUESTIONS)
Do not open the question paper until you are told to do so The question paper consists of 5 pages including the cover page
AUGUST
2. Effectiveness is a measure of what is produced divided by what is consumed. 3. A transaction processing system (TPS) is an organized collection of people,
procedures, software, databases, and devices that support problem-specific decision making. 4. In the value chain of a manufacturing company, activities such as managing finished product storage, outbound logistics, marketing and sales, and customer service are called downstream management.
5.
In the last stage of change model called refreezing, this phase involves reinforcing changes to make the new process second nature, accepted, and part of the job.
6.
7.
Businesses have passed through at least three major stages in their use of information systems, which are cost reduction and productivity, competitive advantage, and performance-based management.
8.
Business-to-consumer (B2C) e-commerce is a form of ecommerce in which customers deal directly with an organization and avoid intermediaries.
9.
Three basic components of a successful e-commerce model include content, commerce and community.
10.
Click fraud is one type of Internets fraud that entails sending bogus messages purportedly from a legitimate institution to pry personal information from customers by convincing them to go to a spoofed Web site.
(TOTAL: 10 MARKS)
AUGUST
2. ___________ is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers. a. b. c. d. Transaction processing system (TPS) Management information system (MIS) Decision support system (DSS) Enterprise resource planning
3. All of these are the elements of Artificial Intelligence (AI) except ____________
a. b. c. d.
4. What stage in the systems development that defines the problems and opportunities
of the existing system?
a. b. c. d.
5.
Which type of organizational structure that centered on major products or services? a. b. c. d. Virtual Team Traditional Project
AUGUST
6. Rolex only makes high-quality, expensive watches for its specific target customers or buyers, and the company doesnt produce inexpensive, plastic watches that can be purchased for $20 or less. This is an example of how an organization using _________ in their strategic planning to gain competitive advantage. a. b. c. d. cost leadership differentiation niche strategy altering the industry structure
7. Which of the following are NOT strategies that have been used by organizations to control/cut costs? a. b. c. d. Outsourcing On-demand computing Downsizing Total cost of ownership
9. _________ activities that has been carried out by organizations within the multistage model for e-commerce include updating customer information in customers database, providing customer support and quick response to their feedback. a. Search and identification b. Selection and negotiation c. Product and service delivery d. After-sales service 10. _________ refers to the practice of web advertisers recording online behavior for the purpose of producing targeted advertising.
(TOTAL: 10 MARKS)
AUGUST
1. Define information system and briefly describe FOUR (4) characteristics of valuable information. (3 marks)
2. With explanation and appropriate example(s), list down FIVE (5) global challenges in information systems. (5 marks) 3. Distinguish or make a comparison between Business Process Reengineering and Continuous Improvement (minimum of any THREE (3) differences for each method/approach). (6 marks)
4. Briefly explain any THREE (3) general strategies employed by organization to achieve competitive advantage. (6 marks) 5. Identify and briefly describe THREE (3) different forms of e-commerce using appropriate example(s). (6 marks)
6.
Explain any TWO (2) advantages of electronic and mobile commerce. (4 marks)
(TOTAL: 30 MARKS)
AUGUST
END of PAPER