Mahmoud Abu Hamad Quality Assurance Manager

Mahmoud Abu Hamad Quality Assurance Manager
The Eight Elements of Quality Culture Understanding What a Quality Culture Is Quality Culture vs. Traditional Cultures Activating Cultural Change Changing Leaders to activate Cultural Change Laying the Groundwork for a Quality Culture Learning What a Quality Culture looks like Countering Resistance to Culture Change Establishing a Quality Culture Maintaining a Quality Culture
The 8 Elements of Quality Culture
Training
Communication
Communication
Teamwork
To understand a Quality Culture, one must first
understand a Organizational Culture.

An organizational culture has the following elements:

Business Improvement Organizational Values Cultural Role Models Organizational Rites, Rituals and Customs Cultural Transmitters
A quality culture is:

An organizational value system that results in an
environment that is conducive to the establishment and continual improvement of Quality.
Organizations that develop and maintain a quality
culture will differ significantly from those with a traditional culture in the following areas:
Operating Philosophy Objectives Management Approach Attitude towards Customers Problem-Solving Approach
Supplier Relationship
Performance-Improvement Approach
To attempt the implementation of total quality without creating a quality culture is to invite failure. Several primary reasons cultural change must either precede or at least parallel the implementation of total quality are: Change can not occur in a hostile environment Total Quality approach might be radically different from
what the management is accustomed to.

Moving to Total Quality takes time
In a conversion to Total Quality, positive results are rarely
achieved in the short run.

It can be difficult to overcome the past
Employees might remember earlier fads and gimmicks and
characterize total quality as being just the latest one.
Cultural change is one of the most difficult
challenges an organization will ever face. Leadership from the top is essential. Sometimes, an organizations culture simply cannot be changed without a support from leadership.
Senior Executives should comprehend the need to
change, and to have the sense of urgency when needed and should follow through the changes they initiated so as to lead an organization through a major culture change.
Culture change requires support, ideas, and
leadership from employees at all levels.
Establishing a Quality Culture is lot like
constructing a building. According to Peter Scholtes,

Management should begin by developing
an understanding of laws of organizational change. They are:

Understand the History behind the Current
Culture Dont Tamper with Systems Improve Them Be prepared to Listen and Observe Involve Everyone Affected by Change in Making It
Part of laying the groundwork for a
quality culture is understanding what one looks like.

Any Executive team that hope to change
the culture of its organization should:

Know the laws of organizational change Understand the characteristics of
organizations that have strong quality cultures.
Change is Resisted in any Organization. Continuous Improvement means Continuous
Change. Why Change is Difficult?
Juran describes organizational change as Clash between Cultures
Advocates of Change * Desired Change * Benefits of Change
Resistors of Change * Desired Status Que * Consequences of Change
Proposed Change
Perception of Advocates
Improve Productivity
Perception of Resistors
Threat Job Security
Automate Processes
Initiate employee involvement and empowerment

Establish a supplier partnership Establish an employee education and training program
Focus more mental resources on continual improvement

Mutually beneficial business alliances
Loss of Authority
Disruption of established purchasing networks
More Knowledge, more Cost too much highly skilled workforce
Begin with Promoting new Step I Quality Culture Program

Understand the concerns of potential resisters like fear, loss of control , un certainty , and more work
Step II
Implement ChangeStep III Promoting Strategies
Involve potential resisters. Avoid Surprises Move Slowly at first Start small and be flexible Create a Positive environment Incorporate the change Respond Quickly and Positively Work with established leaders Treat People with Dignity and Respect Be Constructive
7. Recovery 2. Denial
State of mind
3.Realization
6.Understanding
1.Shock 5. Re-building 4.Acceptance
Time (Duration un-specified)
Emotional Transition Process
Steps in Conversion to Quality:

Identify the Changes needed Put the Planned Changes in
Writing Develop a Plan for Making the Changes Understand the Emotional Transition Process Identify Key People and Make Them Advocates Take a Hearts and Minds Approach Apply Courtship Strategies
Establishing Quality Culture is a challenging undertaking for any
organization. It is even more challenging to maintain it over time. In order to maintain Quality Culture, organizations must foster the following behaviors: Maintain an awareness of Quality as a key cultural issue. Make sure that there is plenty of evidence of Managements leadership. Empower Employees and encourage self-development and selfinitiative.
Recognize and reward the behaviors that tend to
nurture and maintain Quality Culture.

Mahmoud Abu Hamad Quality Assurance Manager

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What are the eight elements of a quality culture?

What are the eight elements of a quality culture?

What are some reasons why cultural change must precede or parallel the implementation of total quality?

What are some reasons why cultural change must precede or parallel the implementation of total quality?

Mahmoud Abu Hamad Quality Assurance Manager

The 8 Elements of Quality Culture

To understand a Quality Culture, one must first

understand a Organizational Culture.

A quality culture is:

environment that is conducive to the establishment and continual improvement of Quality.

Organizations that develop and maintain a quality

what the management is accustomed to.

In a conversion to Total Quality, positive results are rarely

achieved in the short run.

Employees might remember earlier fads and gimmicks and

characterize total quality as being just the latest one.

Cultural change is one of the most difficult

leadership from employees at all levels.

Establishing a Quality Culture is lot like

constructing a building. According to Peter Scholtes,

an understanding of laws of organizational change. They are:

Part of laying the groundwork for a

quality culture is understanding what one looks like.

the culture of its organization should:

organizations that have strong quality cultures.

Change is Resisted in any Organization. Continuous Improvement means Continuous

Change. Why Change is Difficult?

Juran describes organizational change as Clash between Cultures

Advocates of Change * Desired Change * Benefits of Change

Resistors of Change * Desired Status Que * Consequences of Change

Initiate employee involvement and empowerment

Focus more mental resources on continual improvement

Disruption of established purchasing networks

More Knowledge, more Cost too much highly skilled workforce

Begin with Promoting new Step I Quality Culture Program

Implement ChangeStep III Promoting Strategies

1.Shock 5. Re-building 4.Acceptance

Time (Duration un-specified)

Emotional Transition Process

Steps in Conversion to Quality:

Establishing Quality Culture is a challenging undertaking for any

Recognize and reward the behaviors that tend to

nurture and maintain Quality Culture.

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