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Ommunications AND Infrastructure

The document provides details about the IT infrastructure and communications networks of an organization. It includes: 1) An overview of the internet connectivity architecture which includes various internet bandwidth providers, routers, and satellite networks. 2) Details of the voice network architecture for call center technology including call routing, PBX systems, and call logging solutions. 3) A description of the internal support process where the help desk manages issue tickets, assigns severity levels, and escalates problems to network or application specialists or vendors when needed.

Uploaded by

jatindb
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© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
40 views

Ommunications AND Infrastructure

The document provides details about the IT infrastructure and communications networks of an organization. It includes: 1) An overview of the internet connectivity architecture which includes various internet bandwidth providers, routers, and satellite networks. 2) Details of the voice network architecture for call center technology including call routing, PBX systems, and call logging solutions. 3) A description of the internal support process where the help desk manages issue tickets, assigns severity levels, and escalates problems to network or application specialists or vendors when needed.

Uploaded by

jatindb
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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C

C
OMMUNICATIONS
OMMUNICATIONS
AND
AND
IT
IT
INFRASTRUCTURE
INFRASTRUCTURE
Telecom Infrastructure Review
Telecom Infrastructure Review
Internet Connectivity Architecture
Internet Connectivity Architecture
Internet
8 Mb
(uncontended)
4 Mb
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16 MB of Internet bandwidth through terrestrial and
satellite routes; extensive experience in
implementing !D"# encr$pted solutions for
securit$
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Call Center Technolo&y
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solved on
phone
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whether the
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single user or
multiple users
41 contacts :elp
Desk and
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logs in database?:D"
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A&N specialist
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A&N specialist follows
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No
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local
Issue
resolved
#ite Manager
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I4
No
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Issue
resolved
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the call to
:ead ! I4
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escalates the
call to #ite
Manager
(all
(losed
(all
(losed
;es
;es
IT Helpdesk Contacts
24x7x365 Days Contact Extn : 3111/3113
E-Mal Contact : t!elpdesk"daks!#co$
Thank You
Thank You

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