Non Verbal Communication
Non Verbal Communication
Non Verbal Communication
portray?
Nonverbal Communication
Before someone processes our verbal messages,
He/She has taken in our appearance
Registered our enthusiasm and sincerety
Noted our tone of voice and processed all into
nonverbal message.
NON VERBAL COMMUNICATION
Non -Verbal Communication is the message or
response not expressed or sent in words or
suggestions.
There is a distinction between the meanings we
give in words and the meanings we give off in
NV signals.
our non-verbal behaviour is mostly subconscious
Functions of Nonverbal
Communication
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
Communication researchers found that only 7% of a
messages effect are carried by words ; listeners receive
the other 93% through non -verbal means.
Birdwhistell suggested that spoken words account for
not more than 30-35% of all our social interactions.
TYPES OF NON-VERBAL
COMMUNICATION
Kinesics
Paralanguage
Proxemic
Chronemics
Haptics
Clothing or Artifactual
Kinesics
"The bodily gestures, postures, and
facial expressions by which a person
communicates nonverbally with
others
Maintain attention
Add emphasis to speech
Basic Types of Body Language postures
1.OPEN / CLOSED: People with arms folded and legs crossed
and bodies turned away are signaling that they are rejecting
messages. People showing open hands, fully facing you and both
feet planted on the ground are accepting them.
2.FORWARD/ BACK :When people are leaning forward and
pointing towards you they are actively accepting or rejecting the
message. When they are leaning back, looking up at the ceiling,
doodling on a pad, cleaning their glasses they are either passively
absorbing or ignoring
Spains Prime Minister Jos Zapatero
clearly looks uncomfortable, despite the
smile on his face, when compared with
Jacques Chiracs open, comfortable body
language.
The second way is to use a prop of some sort by
holding something in front of them as a defensive
shield. This could be a handbag, briefcase, folder or
glass. Queen Elizabeth, for example is rarely seen
without a prop of some sort.
What should we
do????????????
Stand erect with your shoulders back.
Use open body language, holding your hands to
the side of your body.
Stand with your legs slightly wider than normal.
Avoid fiddling with jewellery, ties or jacket
buttons.
Dont stand behind any thing/object.
Kinesics
Eye Contact
Facial expressions
Gesture
Posture
. Facial Expression
Forehead
Eyebrows
Nose
Wrinkles
Outer edges up
Upward
Anger
Anger
Contempt
Eyes
Centered
Gazing Up
Gazing Down
Gaze on the Side
Wandering
Focused
Thinking
Shame
Guilty
Disinterested, Bored
ARMS
Arms Crossed
Angry, Disapproving
Open
Honest, Accepting
HANDS
On Top of the Head
Amazement
Scratching Head
Puzzled , Confused
Common Gesture Clusters
Readiness
Readiness is related to the goal-oriented high achiever
with a concern for getting things done.
It communicates dedication to a goal and is usually
communicated by sitting forward at the edge of a chair.
Clearing ones
throat
Covering the mouth
with hand
Tapping fingers
Whistling,
Jingling pocket
change
Fidgeting
Common Gesture Clusters
Nervousness
Common Gesture Clusters
Boredom or Impatience
These unproductive feelings are usually conveyed by
the
Drumming of fingers
Cupping the head in the palm of the hand,
Foot swinging
Looking at your watch or the exit.
Common Gesture Clusters
Enthusiasm
It is conveyed by
A small upper or inward smile
Hands open and arms extended outward
Eyes wide an alert
A lively and bouncy walk
A lively and well-modulated voice.
What does this symbol mean to
you?
In the United States it is a
symbol for good job
In Germany the number one
In Japan the number five
In Malaysia the thumb is used
to point rather than a finger
Body language
Mirroring building rapport with others by
mimicking their nonverbal cues
Mirroring body language facilitates
compliance
How to Use Body Language Effectively
USE:
Mirroring
assume posture and movements of other person
OBSERVE:
When movement is synchronous
mirroring one anothers movements
When movement is complementary:
harmonious movements
When movement is dissynchronous
differing movements that might show conflict
Notice Body Language
relaxed or tense body and how it changes with
discussion
open or closed posture and how
it changes with discussion
body language that is incongruent with words
intensity of movement as an indicator of
mood, personality, or outlook on an issue
Proxemic
Space
Status
Culture
Age & Gender
Regard
Different cultures have different comfort
levels of distance
People of equal status maintain a shorter distance
than people of unequal status.
Women stand more closely together than do men.
Edward T. Halls 4 levels of distance
Intimate
personal
social
public
Four Space Zones
Four Space Zones for Social Interaction
CHRONEMICS (Time)
How do we manage and
react to others
management of time
duration
activity
punctuality
The way we perceive time, structure our time and react
to time is a powerful communication tool, and helps
set the stage for the communication process.
Time can also be used as an indicator of status.
The way different cultures perceive time can influence
communication
Monochroniv VS Polychromic
Do one thing at a time
Take time commitments
(deadlines, schedules)
seriously
Are committed to the job
Do many things at once
Consider time commitments
an objective to be achieved, if
possible
Are committed to people and
human relationships
HAPTICS
The sense of touch
ARTIFACTS (Dress, Belongings, etc.)
Material objects as an extension of oneself
Clothing has the power to influence
The situation governs appropriate dress
Studies have found that people who talk
louder, faster, and more fluently are more
persuasive
Paralanguage
Pace /rate
Pitch
Quality of voice
Stress
Functions of Silence
Time to Think
Hurt Others
Response to Anxiety
Communicate Emotional Responses
Achieve Specific Effects
Nothing to Say
ATTENDING
SKILLS
THE WAY WE CONVEY TO THE OTHER
PERSON THAT WE ARE ENGAGED IN
COMMUNICATION WITH HIM/HER.
WHY ARE ATTENDING SKILLS
IMPORTANT????????
Demonstrate respect
Build rapport
Encourage talk, openness
Foster cooperation
Lessen intensity of confrontation, conflict
Allow you to fall back when you arelost
GENERAL ATTENDING
SKILLS
VISUAL / EYE CONTACT
DO:
While talking look at people in their eyes
show empathy with your eyes
DONT:
stare off or avoid eye contact
shift your gaze continuously
break eye contact abruptly
VOCAL QUALITIES
DO convey genuine interest with your
speech tone
rate
volume
pauses
DONT:
sound bored, hurried, sleepy, overexcited
forget to allow for silence
allow for too much silence
talk too loudly or softly (not matching volume)
NONVERBAL
ENCOURAGERS
Encourage communication without saying a word by
using
nodding
welcoming hand gestures
smiling and other positive facial expressions
empathic expression
open posture
leaning in at interesting points