Scribd Logo
Upload

Welcome to Scribd!

  • 123 views

    Template Sales Training Ebriefing

    Uploaded by

    api-19967718
    Each e-briefing should be approximately 15-25 minutes plus the assessment. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording. Objectives: Understand why the consumer protection laws were created Understand the typical consumer protection guidelines Follow the proper call-handling procedures for customer concerns.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd

    Template Sales Training Ebriefing

    Uploaded by

    api-19967718
    123 views20 pages
    Each e-briefing should be approximately 15-25 minutes plus the assessment. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording. Objectives: Understand why the consumer protection laws were created Understand the typical consumer protection guidelines Follow the proper call-handling procedures for customer concerns.

    Original Description:

    Original Title

    template_sales_training_ebriefing

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Each e-briefing should be approximately 15-25 minutes plus the assessment. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording. Objectives: Understand why the consumer protection laws were created Understand the typical consumer protection guidelines Follow the proper call-handling procedures for customer concerns.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    123 views20 pages

    Template Sales Training Ebriefing

    Uploaded by

    api-19967718
    Each e-briefing should be approximately 15-25 minutes plus the assessment. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording. Objectives: Understand why the consumer protection laws were created Understand the typical consumer protection guidelines Follow the proper call-handling procedures for customer concerns.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 20

    Note: Boxes like this will appear

    throughout the template guidelines with


    “helpful hints”—they are not part of the

    Team CARS template

    E-briefing PowerPoint
    Template

    Audio text for each slide should be


    approximately 1 minute or less.
    Each e-briefing should be
    approximately 15-25 minutes plus the
    assessment.

    Copyright info at bottom of title page


    with formatting as shown.
    Copyright © 2005 by General Motors Corporation. All rights reserved.
    No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying
    and recording, or by any information storage or retrieval system without the prior written permission of General Motors Corporation.
    Title
    Background images such as this one for
    the Title slide must be added by right-
    clicking on the slide and selecting
    Background. A selection of suitable

    First Slide of background images is available on


    Worksite.

    Presentation

    Copyright © 2005 by General Motors Corporation. All rights reserved.


    No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying
    and recording, or by any information storage or retrieval system without the prior written permission of General Motors Corporation.
    Title
    Background images such as this one for
    the Title slide must be added by right-
    clicking on the slide and selecting
    Background. A selection of suitable

    First Slide of background images is available on


    Worksite.

    Presentation

    Copyright © 2005 by General Motors Corporation. All rights reserved.


    No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying
    and recording, or by any information storage or retrieval system without the prior written permission of General Motors Corporation.
    Half Page
    Image
    on White back

    The picture is the full background size


    of 10” x 7.5”
    Objectives – template

    After completing this module, you will be able to:


    Define the consumer protection laws

    Understand why the consumer protection laws were created

    Define the typical consumer protection guidelines

    Follow the proper call-handling procedures for customer


    concerns
    Find the current state consumer protection law summaries
    Objectives – sample content with background

    After completing this module, you will be able to:


    Use the standard objective
    Define the consumer protection laws introduction

    Understand why the consumer protection laws were created

    Define the typical consumer protection guidelines

    Follow the proper call-handling procedures for customer


    concerns
    Find the current state consumer protection law summaries
    Bullets should be inserted as
    individual text fields to be animated
    correctly for Breeze. Draw > Align or
    Distribute can be used to align left and
    vertically distribute evenly.
    Bullet animation should be Fly In,
    From Right. If a graphic is included
    with bulleted text, animation can be
    Fade.
    Content Template (text + graphics, title area)

    Text
    Service Department (text + graphic side by side)

    The Service Department:


    Tracks when a vehicle
    needs maintenance
    Notifies a customer of oil
    changes, etc.
    Preps the vehicle before
    delivery
    Files and processes
    Warranty claims

    Text is presented as single-line


    bulleted notes, instead of complex
    sentences.
    Service Department (text + graphic over/under)

    The Service Department can keep track of when a vehicle needs


    maintenance and can notify a customer of oil changes, etc.
    Chose graphics and/or shapes are
    relevant to the topic.
    Animation builds are synchronized with narration.A
    Dealership Loyalty (animation) few modes are used for animations builds, such as
    Fade, Dissolve, Wipe, etc. without seeming
    excessive or gimmicky

    Sales staff and services play a role in


    approximately 2/3 of the elements of loyalty

    Attitude of sales
    Resale/trade-in staff
    value 29.9%
    1.5%
    Location of dealer
    Vehicle value
    17.3%
    3.2%

    Service experience
    7.4%
    Sales negotiation
    Vehicle reliability Service pricing process
    10.6% 14.1% 16.0%
    Bulleted List – Template (title area)

    Header
    1

    5
    Sales Department Responsibilities

    The Sales Department is responsible for:


    Maintaining vehicle inventory selections.

    Generating prospects. Animations should occur On


    Click in order for Breeze to
    Consulting customers. properly synchronize with the
    audio.

    Closing the deal.


    Bullet animation should be Fly
    Customer mailings. In, From Right.

    Keeping track of office statistics.


    Note: Learning Patterns can be used
    to introduce the content or give the
    participant a chance to practice.
    Learning Patterns that have been
    identified for the e-briefings so far
    include:
    Drag and Discover – Ordering
    Drag and Discover – Matching
    Use the standard Learning
    Pattern scripts for these
    activities.

    When you are done …, click the Play button below to continue.
    Video Segment

    Text (Directions
    and/or brief intro)

    Video Area
    Quiz If there is a color background photo,
    the heading is in white, outline of box
    is white, no fill color.

    Consumer
    Protection Quiz introduction page comes before

    Laws
    the practice quiz. Notes wording is
    standardized.
    Which department has the responsibility of vehicle inventories?

    A) Sales Department

    B) Business Office

    C) Finance and Insurance

    Correct
    Correct -- Click
    Click anywhere
    anywhere to
    to Incorrect
    Incorrect -- Click
    Click anywhere
    anywhere to
    to
    continue
    continue
    Your continue
    continue
    Your answer:
    answer:
    You
    You did
    did not
    not answer
    answer this
    this
    You
    You answered
    answered this
    this correctly!
    correctly!
    The
    You
    The
    You question
    correct
    mustTry
    must
    question
    correct Trycompletely
    answer
    again
    answer is:
    again
    answer the
    the question
    completely
    is: question Submit Clear
    before
    before continuing
    continuing
    Stock numbers relate directly to the vehicle, not to the sales transaction.

    A) True

    B) False

    Correct
    Correct -- Click
    Click anywhere
    anywhere to
    to Incorrect
    Incorrect -- Click
    Click anywhere
    anywhere to
    to
    continue
    continue
    Your continue
    continue
    Your answer:
    answer:
    You
    You did
    did not
    not answer
    answer this
    this
    You
    You answered
    answered this
    this correctly!
    correctly!
    The
    You
    The
    You question
    correct
    mustTry
    must
    question
    correct Trycompletely
    answer
    again
    answer is:
    again
    answer the
    the question
    completely
    is: question Submit Clear
    before
    before continuing
    continuing
    Course Title Here

    Questions Correct{correct-questions}

    Total Questions{total-questions}

    Accuracy{percent}

    Continue Review Quiz


    Summary – Template (title area)

    In this module, you learned the following:


    1
    2
    3
    4
    5
    6
    Summary (sample content)

    Use standard summary text.


    In this module, you learned the following:
    Know the five key departments within a dealership.
    Know the titles and responsibilities of the key staff members within a
    dealership.
    Know the importance of working with the dealers.
    Understand the responsibilities of the various levels of employees
    within the dealership organization.
    Understand the Customer Satisfaction Index.
    Understand the need to meet and exceed the dealer’s expectations.

    You might also like