Top 10 help desk interview questions and

answers
In this file, you can ref interview materials for help desk such as: help desk interview
tips, help desk thank you letters, help desk behavioral interview, types of interview
questions, help desk situational interview
Other useful materials for help desk interview:
topinterviewquestions.info/free-ebook-80-interview-questions-and-answers
topinterviewquestions.info/top-18-secrets-to-win-every-job-interviews
topinterviewquestions.info/13-types-of-interview-questions-and-how-to-face-them
topinterviewquestions.info/job-interview-checklist-40-points
topinterviewquestions.info/top-8-interview-thank-you-letter-samples
topinterviewquestions.info/free-21-cover-letter-samples
topinterviewquestions.info/free-24-resume-samples
topinterviewquestions.info/top-15-ways-to-search-new-jobs

What experience do you have in this help

desk field?
For this question you first need to read and
understand the job specification, as this will tell
you what experience the interviewer is looking for.
Your answer should relate your experience and
achievements to that of the job role. Often
interviewees will talk about experiences that are
not relevant to the job role, this will only lead to
the employer becoming uninterested in you.
I have over 6 years experience as a nursery nurse,
in that time I have gain an NVQ Level 2 and 3 in
child care. I have worked with children of all ages
including groups of children with disabilities. I
understand the importance of health and safety
and every child matters and use my creative
skills to organise games and activities to teach
young children new skills while keeping them
entertained. Recently I also won an award for
employee of the year

What challenges are you looking for in this

help desk position?
A typical interview question to determine what you
are looking for your in next job, and whether you
would be a good fit for the position being hired for,
is "What challenges are you looking for in a
position?"
The best way to answer questions about the
challenges you are seeking is to discuss how you
would like to be able to effectively utilize your
skills and experience if you were hired for the job.
You can also mention that you are motivated by
challenges, have the ability to effectively meet
challenges, and have the flexibility and skills
necessary to handle a challenging job.
You can continue by describing specific examples
of challenges you have met and goals you have
achieved in the past.

Describe a typical work week for help desk

position?
Interviewers expect a candidate for employment to
discuss what they do while they are working in
detail. Before you answer, consider the position
you are applying for and how your current or past
positions relate to it. The more you can connect
your past experience with the job opening, the
more successful you will be at answering the
questions.
It should be obvious that it's not a good idea talk
about non-work related activities that you do on
company time, but, I've had applicants tell me how
they are often late because they have to drive a
child to school or like to take a long lunch break to
work at the gym.
Keep your answers focused on work and show the
interviewer that you're organized ("The first thing I
do on Monday morning is check my voicemail and
email, then I prioritize my activities for the week.")
and efficient.

What is your biggest weakness?

No one likes to answer this question because it
requires a very delicate balance. You simply cant
lie and say you dont have one; you cant trick the
interviewer by offering up a personal weakness
that is really a strength (Sometimes, I work too
much and dont maintain a work-life balance.);
and you shouldnt be so honest that you throw
yourself under the bus (Im not a morning person
so Im working on getting to the office on time.)
Think of a small flaw like I sometimes get
sidetracked by small details, I am occasionally
not as patient as I should be with subordinates or
co-workers who do not understand my ideas, or I
am still somewhat nervous and uncomfortable with
my public-speaking skills and would like to give
more presentations and talk in front of others or in
meetings. Add that you are aware of the problem
and you are doing your best to correct it by taking
a course of action.

Why should the we hire you as

help desk position?
This is the part where you link your
skills, experience, education and your
personality to the job itself. This is why
you need to be utterly familiar with the
job description as well as the company
culture. Remember though, its best to
back them up with actual examples of
say, how you are a good team player.
It is possible that you may not have as
much skills, experience or qualifications
as the other candidates. What then, will
set you apart from the rest? Energy and
passion might. People are attracted to
someone who is charismatic, who show
immense amount of energy when they
talk, and who love what it is that they
do. As you explain your compatibility
with the job and company, be sure to
portray yourself as that motivated,
confident and energetic person, everready to commit to the cause of the

What do you know about our company?

Follow these three easy research tips before your next
job interview:
1) Visit the company website; look in the about us
section and careers sections
2) Visit the companys LinkedIn page (note, you must
have a LinkedIn account its free to sign up) to view
information about the company
3) Google a keyword search phrase like press releases
followed by the company name; youll find the most
recent news stories shared by the company
Remember, just because you have done your
homework, it does not mean you need to share ALL of
it during the interview! Reciting every fact youve
learned is almost as much of a turn off as not knowing
anything at all! At a minimum, you should include the
following in your answer:
1. What type of product or service the company sells
2. How long the company has been in business
3. What the company culture is like OR what the
company mission statement is, and how the culture
and/or mission relate to your values or personality

Why do you want to work with us?

More likely than not, the interviewer wishes to see
how much you know about the company culture,
and whether you can identify with the
organizations values and vision. Every organization
has its strong points, and these are the ones that you
should highlight in your answer. For example, if the
company emphasizes on integrity with customers,
then you mention that you would like to be in such
a team because you yourself believe in integrity.
It doesnt have to be a lie. In the case that your
values are not in line with the ones by the company,
ask yourself if you would be happy working there.
If you have no issue with that, go ahead. But if you
are aware of the company culture and realize that
there is some dilemma you might be facing, you
ought to think twice. The best policy is to be honest
with yourself, and be honest with the interviewer
with what is it in the company culture that
motivates you.

What kind of salary do you need?

A loaded question. A nasty little game
that you will probably lose if you
answer first. So, do not answer it.
Instead, say something like, Thats a
tough question. Can you tell me the
range for this position?
In most cases, the interviewer, taken
off guard, will tell you. If not, say that it
can depend on the details of the job.
Then give a wide range.

Do you have any questions to ask us?

Never ask Salary, perks, leave, place of posting,
etc. regarded questions.
Try to ask more about the company to show how
early you can make a contribution to your
organization like
Sir, with your kind permission I would like to
know more about induction and developmental
programs?
OR
Sir, I would like to have my feedback, so that I
can analyze and improve my strengths and rectify
my shortcomings.

Useful materials for help desk interview:

topinterviewquestions.info/top-36-situational-interview-questions
topinterviewquestions.info/440-behavioral-interview-questions-ebook-pdfdownload
topinterviewquestions.info/top-40-second-interview-questions
topinterviewquestions.info/95-management-interview-questions-and-answersebook-pdf-download
topinterviewquestions.info/top-30-phone-interview-questions
topinterviewquestions.info/290-competency-based-interview-questions
topinterviewquestions.info/45-internship-interview-questions
topinterviewquestions.info/15-tips-for-job-interview-attire (dress code,
clothes, what to wear)
topinterviewquestions.info/top-15-written-test-examples
topinterviewquestions.info/top-15-closing-statements
topinterviewquestions.info/20-case- study-examples for job interview

Useful materials for help desk interview:

topinterviewquestions.info/top-25-scenarios-interview-questions
topinterviewquestions.info/top-25-tips-for-interview-preparation
topinterviewquestions.info/top-10-tips-to-answer-biggest-weakness-andstrengths-questions
topinterviewquestions.info/tips-to-answer-question-tell-me-about-yourself
topinterviewquestions.info/16-job-application-tips
topinterviewquestions.info/top-14-job-interview-advices
topinterviewquestions.info/top-18-best-interview-practices
topinterviewquestions.info/25-career-goals-examples
topinterviewquestions.info/top-36-technical-interviewquestions
topinterviewquestions.info/18-job-interview-exam-samples
topinterviewquestions.info/Q-A-25-questions-with-answers

Useful materials for help desk interview:

topinterviewquestions.info/12-followup-email-thank-you-letter-samples
topinterviewquestions.info/15-tips-for-job-interview-withour-no-experience
topinterviewquestions.info/15-presentation-ideas-for-job-interview
topinterviewquestions.info/12-job-interview-role-play-examples
topinterviewquestions.info/10-job-interview-techniques
topinterviewquestions.info/11-job-interview-skills
topinterviewquestions.info/tips-to-answer-question-why-should-I-hire-you
topinterviewquestions.info/25-interview-questions-to-ask-employer
topinterviewquestions.info/25-job-interview-assessment-test-examples
topinterviewquestions.info/15-tips-to-answer-experience-questions
topinterviewquestions.info/12-tips-to-answer-education-knowledge-questions

Useful materials for help desk interview:

topinterviewquestions.info/15-screening-interview-questions
topinterviewquestions.info/22-group-interview-questions
topinterviewquestions.info/22-panel-interview-questions
topinterviewquestions.info/22-case-interview-questions

topinterviewquestions.info/top-12-tips-for-careerdevelopment
topinterviewquestions.info/top-9-career-path-tips
topinterviewquestions.info/top-14-career-objectives
topinterviewquestions.info/top-12-career-promotion-tips
topinterviewquestions.info/11-performance-appraisalmethods (includes appraisal templates and forms)
topinterviewquestions.info/top-28-performanceappraisal-forms
topinterviewquestions.info/top-12-salary-negotiationtips

Other interview tips for help desk interview

1. Practice types of job interview such as screening
interview, phone interview, second interview,
situational interview, behavioral interview
(competency based), technical interview, group
interview
2. Send interview thank you letter to employers
after finishing the job interview: first interview,
follow-up interview, final interview.
3. If you want more interview questions for entrylevel, internship, freshers, experienced candidates,
you can ref free ebook: 75 interview questions and
answers.
4. Prepare list of questions in order to ask the
employer during job interview.
5. Note: This file is available for free download.

Fields related to help desk career:

The above job description can be used for fields as:
Construction, manufacturing, healthcare, non profit, advertising, agile, architecture, automotive, agency, budget, building, business development, consulting, communication, clinical research, design, software
development, product development, interior design, web development, engineering, education, events, electrical, exhibition, energy, ngo, finance, fashion, green card, oil gas, hospital, it, marketing, media, mining, nhs,
non technical, oil and gas, offshore, pharmaceutical, real estate, retail, research, human resources, telecommunications, technology, technical, senior, digital, software, web, clinical, hr, infrastructure, business, erp,
creative, ict, hvac, sales, quality management, uk, implementation, network, operations, architectural, environmental, crm, website, interactive, security, supply chain, logistics, training, project management,
administrative management
The above interview questions also can be used for job title levels: entry level help desk, junior help desk, senior help desk, help desk assistant, help desk associate, help desk administrator, help desk clerk, help desk
coordinator, help desk consultant, help desk controller, help desk director, help desk engineer, help desk executive, help desk leader, help desk manager, help desk officer, help desk specialist, help desk supervisor, VP
help desk