Effective Listening

Effective Listening
Presented by:
Rachi Agrawal (102)
Ashutosh Kumar (124)
Sourav Mukherjee (132)
Ananya Sinha (153)
Apurva Srivastava (154)
Stages of the listening process
Hearing.
Focusing on the message.
Comprehending & interpreting.
Analyzing and Evaluating.
Responding.
Remembering.
The Ten Commandments of Listening
Stop Talking.
Put The Talker At Ease.
Show Him That You Want To Listen.
Remove Distractions.
Empathize With Him.
Be Patient.
Hold Your Temper.
Go Easy On Arguments And Criticism.
Ask Questions.
Stop Talking!
Focus on Listening
Listen to yourself!
Before you can be an effective listener you have to
ensure you are ready to listen.
Assess your mental, physical and emotional states.
Remember you are there to listen!

Many times people in crisis need to talk through their
problems, not get advice on how to solve their problems.
If you aren’t sure if the person wants you to “just” listen
or give advice ASK them!
Focus on Their Concerns
Focus on the person’s train of thought.
Avoid thinking about your response or other non-related
things until the person is finished speaking.
Remove distractions.
If there is a distraction (TV, music, someone else in the
room) remove the distraction if possible so you can
focus.
If you can’t remove the distraction, schedule a time
when you can focus on their concerns.
Silence & Body Language
Silence isn’t bad!
Don’t always rush to fill in gaps in conversation. These
gaps can be important for the individual to gather their
thoughts or express themselves emotionally.
Listen with your eyes!

People communicate information through behaviours in
addition to what they say.
Pay attention to body language to help understand their
feelings.
Empathy
Refrain from being judgmental.
Empathy doesn’t mean you agree with the person, just
that you have identified and understand how they are
feeling.
Uncomfortable conversations.
If you have difficulty keeping your beliefs from
interfering with your ability to listen, let the person know
the topic is too sensitive for you.
Find someone else that can listen.
Convey You Are Listening
Maintain eye contact when it seems appropriate.
Use minimal encouragers such as “Uh-huh” and “I see” to

communicate you are paying attention.
Paraphrase what the person has said to you and ask questions
to fill in gaps.
This will not only help you understand, but help the person think
through their concerns and express their emotions more
effectively.
Acknowledge that you understand their thoughts as well as their
feelings.
How to improve Listening Comprehension?
Listening comprehension is the act of understanding

an oral message.
It involves various techniques like speech decoding,

comprehending & oral discourse analysis.
Speech Decoding
Sound Perception & Recognition
Recognizing sounds and sound patterns accurately,
recognizing the way sounds combine to form syllables
and utterances.
Word Recognition
Recognizing words accurately, understanding the
definitions of the words being use, recognizing the way
words are used un context, identifying attention signals.
Accent Recognition
Recognize stress, identify pauses, hesitations.
Comprehending
Comprehending a verbal message involves the ability
to:
Identify the central theme, main ideas and supporting
details.
Concentrate and understand long speeches.
Identify the level of formality.
Deduce incomplete information.
Deduce unfamiliar vocabulary.
Types of Listening
Discriminative Listening
Difference between different sounds is identified.
Comprehension Listening
Understanding the words and knowing the rules of grammar.
Also known as “Content Listening”.
Biased Listening
When the person hears only what they want to hear.
Evaluative or Critical Listening
Making judgement about what the other person is saying.
Appreciative listening
Listening to good music/poetry.
Types of Listening (contd.)
 Sympathetic Listening
Caring about the speaker by showing concern.
 Empathetic Listening
Trying to actually feel what the speaker is feeling.
 Dialogic Listening
Learning through conversation.
 Relationship Listening
Developing a relationship with the speaker to convey
trust/bond.
Traits of a Good Listener
Body Language
Sitting forward
Eye contact
Nodding head
Open-Ended Questions
What happened after that?
Who was there?
What did they do?
How did that work?
Traits of a Good Listener
Repeat Content
So what I hear you saying is…
Acknowledging Feelings
You’re feeling ___.
It makes you (feeling) that…
Don’t judge
Bite your own tongue!
Being quiet
Count to yourself.
Intensive Listening
Listening to the introduction.
What is the position, knowledge, background,
experience of the speaker?
What is his credibility?
What is the overall purpose of the talk?
What is the central idea or theme?
What is the overall structure?
What does the speaker intend to do?
What are the main points of the talk?
Barriers to Active Listening
Environmental barriers
Physiological barriers
Psychological barriers
Selective Listening
Negative Listening Attitudes
Poor Motivation
How to Be an Effective Listener?
What You Think about Listening?
Understand the complexities of listening.
Prepare to listen.
Adjust to the situation.
Focus on ideas or key points.
Organize material for learning.
How to Be an Effective Listener?
(contd.)
What You Feel about Listening?

Want to listen.
Delay judgment.
Admit your biases.
Accept responsibility for understanding.
Encourage others to talk.
How to Be an Effective Listener? (contd.)
What You Do about Listening?

Establish eye contact with the speaker
Take notes effectively
Be a physically involved listener
Avoid negative mannerisms
Signal Phrases
Purpose of the speaker Signal phrases
Introduces a topic Today, I’d like to talk about…,
What I am going to discuss
is…
Develops an idea If we critically examine the
situation.., The most significant
point is…
Emphasises a point I am sure you will agree with
me.., I’d like to emphasize..
Contrasts several ideas On the other hand., In contrast,
…
Shows transition of ideas My next point is…
Concludes Finally.., I’d like to sum up
Logical Connectors & Transitional
Signals
Purpose of the speaker Logical connectors
Adds a point Moreover, In addition
Compares Similarly, Likewise
Contrasts In contrast, However,
Shows segmentation Right, OK, And, Now, That’s all
Exemplifies In other words, For instance
Temporal Eventually, For the time being,
Before
Explains Therefore, Thus
Problems with Communication
Identify problems you have understanding the person.
If something is preventing you from understanding

their concerns, don’t be afraid to bring it out in the
open.
Use phrases such as “Help me understand” or “Tell me

more”.
If in a confrontational conversation, acknowledge the

difficulty to get past the impasse.
Thank You

Effective Listening

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Effective Listening

Remember you are there to listen!

Listen with your eyes!

Use minimal encouragers such as “Uh-huh” and “I see” to

Listening comprehension is the act of understanding

It involves various techniques like speech decoding,

What You Feel about Listening?

What You Do about Listening?

If something is preventing you from understanding

Use phrases such as “Help me understand” or “Tell me

If in a confrontational conversation, acknowledge the

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