Tanishq
Tanishq
Tanishq
Tanishq- The
Turnaround
Story
Introducti
on
Tanishq is India's largest, most desirable
and fastest growing jewellery brand .
Started in 1995, Tanishq is the jewellery
business based in Bangalore launched
by TITAN.
Contd.
Titan Watches Limited was
promoted by QIL & TIDCO.
Contd
.
S
w
O
T
STRENG
TH
Well executed marketing plan with
unique strategies.
Largest overseas chain in U.S.
Customer servies enhancement.
In-house manufacturing enabled
it to charge same price across the
country.
In-house designers.
WEAKNE
SS
Escalated gold price.
Share was not even 1% in Indian
jewellery market.
Introduced with high standards.
OPPORTUNIT
IES
Global market .
Customized jeweler design.
Own retail stores.
Indian wedding market .
Introduced revolutionary concept
of karat meter.
THREATS
Competitors (Inter gold, Gili and
Carbon).
Fashion trends keeps on
changing .
Varying gold prices.
Local markets.
The changes in
Gold Prices
Market
Strategies
TRANSMIGRATION OF DESIGNS: Tanishq started stocking typical
designs from Tamilnadu in Mumbai and those from Bengal in Delhi . yet
being Indian , these designs provide variety to customers.
CONTINOUS CHANGE IN DESIGNS : At least 10% of designs were
changed at quarterly basis and fresh stocks were added to the stock.
OWN CHAIN OF RETAIL STORES : At starting phase the company
sold its product through multibrand stores . But now it has 47 Tanishq
Boutiques in 37 cities including metros.
Tanishq vs Others
Contd
INTRODUCTION OF KARAT METER : To check the purity of gold
without wasting it , they introduced Karat meter .It was imported from
Germany and it uses X-rays to check the purity of gold . It proved to be
the biggest USP for Tanishq .
RETURN GUARANTEE & EXCHANGE OFFER: They provided 100%
return guarantee on its brand of jewellery and also exchanged other
jewellery after deductions depending on purity.
STANDARDIZED PRICE : Tanishq decided to have a standard gold
price across all its showrooms from March 2000.
Contd
ENTRY LEVEL PRICE: The entry level price was as low as Rs.600 (for
a pendant).
LINK WITH (LME): Tanishq linked directly with London Metal
Exchange for daily quotes of gold in the future.
LAUNCH OF (CSMM): Tanishq started customer satisfaction measure
program with the help of CSMM[Customer Satisfaction Measure
Management],an associate of IMRB. CSMM tracked customer
satisfaction parameters from Tanishq on a quarterly basis . This gave the
company the benefit of benchmarking against international & Local
players.
Contd
CORPORATE GOLD GIFT SCHEME: This scheme was launched in
December 1998 and it proved to be a major success . Tanishq delivered
50,000 customized gold coins to 0.25 million Maruti car owners
nationwide as a part of the 15th anniversary celebrations of Maruti Udyog.
This scheme accounted for about 5% turnover by 2001, and over 30
corporate clients like Coca Cola , Whirlpool , The UB Group , The TVS
Group , CEAT & Liberty Shoes.
SEASONALPROMOTION: They promoted their products based on
Indian festivals.
Future
Strategies
Consumer oriented.
Highly ethical corporate player.
Investment in IT.
Online ordering of gold.
Global branding strategy.
Expected to boost their sales.
Planning to surpass its parent
companys turnover
Recommend
ations
Building Relationship
Expand their markets
Launching of low price
products
Promoting their products for
wedding
THANK
YOU