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    Cross-Cultural Communication in Health Care

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    Ayyu Sandhi
    This document discusses cross-cultural communication in healthcare. It defines cross-cultural communication as the ability to form relationships with those from different cultures. Establishing good cross-cultural communication between providers and patients facilitates information exchange, enhances understanding and trust, and increases patient satisfaction. Factors that can contribute to communication gaps include differing communication styles, lack of shared knowledge, and cultural differences. Strategies to improve cross-cultural communication include training staff in intercultural skills, using interpreters, allowing adequate time, and developing shared understanding of health processes.

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    Cross-Cultural Communication in Health Care

    Uploaded by

    Ayyu Sandhi
    212 views15 pages
    This document discusses cross-cultural communication in healthcare. It defines cross-cultural communication as the ability to form relationships with those from different cultures. Establishing good cross-cultural communication between providers and patients facilitates information exchange, enhances understanding and trust, and increases patient satisfaction. Factors that can contribute to communication gaps include differing communication styles, lack of shared knowledge, and cultural differences. Strategies to improve cross-cultural communication include training staff in intercultural skills, using interpreters, allowing adequate time, and developing shared understanding of health processes.

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    Understanding cross-cultural communication in health care

    Original Title

    Cross-cultural communication in health care

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    This document discusses cross-cultural communication in healthcare. It defines cross-cultural communication as the ability to form relationships with those from different cultures. Establishing good cross-cultural communication between providers and patients facilitates information exchange, enhances understanding and trust, and increases patient satisfaction. Factors that can contribute to communication gaps include differing communication styles, lack of shared knowledge, and cultural differences. Strategies to improve cross-cultural communication include training staff in intercultural skills, using interpreters, allowing adequate time, and developing shared understanding of health processes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    212 views15 pages

    Cross-Cultural Communication in Health Care

    Uploaded by

    Ayyu Sandhi
    This document discusses cross-cultural communication in healthcare. It defines cross-cultural communication as the ability to form relationships with those from different cultures. Establishing good cross-cultural communication between providers and patients facilitates information exchange, enhances understanding and trust, and increases patient satisfaction. Factors that can contribute to communication gaps include differing communication styles, lack of shared knowledge, and cultural differences. Strategies to improve cross-cultural communication include training staff in intercultural skills, using interpreters, allowing adequate time, and developing shared understanding of health processes.

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    You are on page 1of 15

    Cross-cultural Communication

    in Health Care

    Instructor: I-Hui Chen


    Student : Ayyu Sandhi
    M406103019
    Global Health and Transcultural
    Care

    Outline
    Definition of cross-cultural communication
    Advantage of establishing good cross-cultural co

    mmunication between health providers and pati


    ents
    Factors contribute to communication gap betwee
    n health providers and patients from different cu
    ltural background
    Strategy to improve the quality of cross-cultural c
    ommunication in health care
    Cultural aspects that closely related to health
    Conclusion

    Cross-cultural communication: Definitio


    n
    Cross-cultural communication describes the abili

    ty to successfully form, foster, and improve relati


    onships with members of a culture different fro
    m one's own.

    People from different cultures have different beli

    efs about health, illness and communication, not


    to mention the language barriers that firstly exist
    : a challenge for health providers (Schouten &
    Meeuwesen, 2006).

    Good cross-cultural communication : Ad


    vantage
    Facilitate the adequate exchange of informations

    and treatment-related decisions, which is funda


    mental to optimal care (Cass et al., 2002).
    What
    is
    the
    advantage
    of
    establishing
    Enhance patients and physicians' understanding,
    good
    cross-cultural
    communication
    trust, compliance.
    (Schouten
    & Meeuwesen, 200
    6).between health providers and
    Enable patients to
    patients?
    have more contact with physic
    ians, ask more questions related to treatment, re
    ceive more preventive intervention and follow-u
    p after initial visit.
    Increase patients' satisfaction (Jacobs et al., 200

    Factors contribute to
    cross-cultural communication gap
    Lack of control by the patients
    Differing modes of discourse
    Dominance of the biomedical model
    What factors contribute

    to
    Lack of shared knowledge and understanding
    communication gap between health
    Cultural gap and cross-cultural communication
    providers
    and patients from different
    cultural background?
    (Cass et al., 2002)

    Cross-cultural communication:
    Strategy to improve
    Train staff in intercultural communication; communi

    cation skills.
    Train interpreters to prepare them for work with hea
    lthcare workers.
    What
    strategy to improve the quality
    Provide adequate time visits.
    of
    cross-cultural
    communication
    in
    Develop educational resources to facilitate a shared
    care?processes and treat
    understandinghealth
    of physiological
    ment options.
    Promote strategies to monitor the effectiveness of c
    ommunication.
    (Cass et al., 2002)

    Monitoring the quality of the communica


    tion
    Did they (health providers) give you (patients) enoug

    h time to explain your approach in health manageme


    nt?
    How much of the time they provided understandable
    explanations?
    Did you have questions about your care you wanted t
    o ask but did not?
    Did you have questions about your mental health (str
    ess, anxiety, or sadness) you wanted to ask but did n
    ot?
    Did they give you as much information about your he
    alth and treatment as you wanted?

    Cultural aspects that closely related to he


    alth
    Perception of illness
    1. How do patients' culture deal with illness?
    2. How do they cope with western medicine?
    3. Ask about use of pharmaceuticals or home ther

    apies as herbal remedies or certain food.


    4. Ask if you can see the home treatment if your p
    atient cannot identify the substance.

    Kerokan
    (Tionghoa: ;pinyin:gu sh)

    Cultural aspects that closely related to he


    alth
    Patterns of kinship and decision making
    1. Who determines when a family member requires me
    2.
    3.
    4.
    5.
    6.

    dical care?
    Who gives permission to go to seek medical care?
    Is there any major gender issues in decision making?
    Ask patients about whom they want to be included i
    n their medical decisions.
    Do patients consider their family as the main emotio
    nal support?
    Do we need to involve the family in managing medic
    al news?

    Cultural aspects that closely related to he


    alth
    Understanding concerns about hygiene and heal

    th

    Understanding concerns about depression


    Understanding concerns about eye contact, touc

    hing, body language, and same-gender preferenc


    e for health providers

    Conclusion

    References
    Cass, A., Lowell, A., Christie, M., Snelling, P. L., Flack, M., Marrnganyin, B., & Bro

    wn, I. (2002). Sharing the true stories: improving communication between Abo
    riginal patients and healthcare workers. Medical Journal of Australia, 176(10), 4
    66-471.
    Detmar, S. B., Muller, M. J., Schornagel, J. H., Wever, L. D., & Aaronson, N. K. (20
    02). Health-related quality-of-life assessments and patient-physician communi
    cation: a randomized controlled trial. JAMA, 288(23), 3027-3034.
    Green, A. R., NgoMetzger, Q., Legedza, A. T., Massagli, M. P., Phillips, R. S., & Ie
    zzoni, L. I. (2005). Interpreter services, language concordance, and health care
    quality. Journal of general internal medicine , 20(11), 1050-1056.
    Jacobs, E. A., Lauderdale, D. S., Meltzer, D., Shorey, J. M., Levinson, W., & Thiste
    d, R. A. (2001). Impact of Interpreter Services on Delivery of Health Care to Lim
    itedEnglishproficient Patients. Journal of General Internal Medicine , 16(7), 46
    8-474.
    Schouten, B. C., & Meeuwesen, L. (2006). Cultural differences in medical comm
    unication: a review of the literature. Patient education and counseling, 64(1), 2
    1-34.

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