Singapore Airlines Service
Singapore Airlines Service
Singapore Airlines Service
SINGAPORE AIRLINES
FACTS:
SIA is considered as role model for service in airline
industry.
It primarily focuses more on customer satisfaction.
Customers were not only satisfied but DELIGHTED with
the services.
Brought innovations in service marketing.
Won many awards for its effort in maintaining customer
service standards.
SIA topped the list of international airlines in categories of
safety,trust,customer service and food.
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DIFFERENTIATION
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