Monthly Report ICT Simple

SMS Service
Isolating Wireless access over PHCC from regular users access

Higher Security
HTTPS Internet Access filtering - implemented successfully
On 18 Dec 2012 incident
Server Recovery Procedure Applied
(HQ Infrastructure Recovery with Minimal business interruption)
Datacenters (HQ, HC and Barwa) servers and network monitoring and reporting system
now in place, providing Infrastructure team with a better view of what is happening on
PHCC servers and network as well as Health Centers servers and network.
Email and SMS notifications sent to relevant ICT personnel.
(This image shows monitoring interface for HC and some public servers only. Internal
servers are monitored on a separate interface)
99.75% uptime statistics for Priority Public Servers
Webmail Access for all HCs users
(Outlook Email client and Outlook anywhere access is being planned for)
SSL for HTTPS traffic screening on proxy server. Aimed to provide a more secure web browsing for
HQ users
IT Documentation for all processes and procedures Improves
quality of service and team efficiency, and helps in providing weekly
tips to end-users.
A unified Desktop wallpaper with IT helpdesk email and contact
being clearly displayed (as shown below)
New Meeting Room Booking System in place.
Training provided to end-users, tutorials available for
more help.
User create
request for a
meeting
The Meeting
Meeting Room
room now booked
accept the
with confirmation
request if its free
email
For a better more organized Outlook address book
and to meet Cerner requirements; Active Directory
users details are being modified.
Deadline: 15th of March 2013.
Modifications include:
Name
Job Title
Location (Health Center Name)
Contact Number (Office & Mobile)
55 HMC User creations.
51 HMC Application access as part of Medicom project in HCs.
451 helpdesk tickets opened.
HQ
Delivered 17 PCs & 10 Laptop
Barwa
Delivered 5 PCs
HCs
Delivered 110 PCs
Barwa:
FM200 installed at Barwa DC.
Barwa DC works done, UPS/Cooling system IDUs and ODUs placed, waiting for
the testing phase.
Barwa Power: Tender committee to decide granted bidder by 30th January.
HCs HMC-to-PHCC Infrastructure Migration :
Site surveys done for a full detailed Asset tracking:

OBK
Westbay
Al-Rayyan
Requirement lists prepared for the 3 HCs.
User-lists collected for all the above HCs.
Al-Daayen HC to be done this week.
Cerner CIS:
Cabling and Wiring for all HCs as a part of fulfilling Cerner requirements:
Site surveys done for:
Al-Daayen
Al-Gharrafa
Al-Shahania
HCs requirements collected during the visits to be quoted for.
SLAs and Contract finalized with Qtel for CIS hosting and connectivity (PROD, DR,
COMMS)
Qmatic:
Al-Rayyan HC went live:

Smoother flow of patients.
Higher productivity achieved.
Patients' satisfaction witnessed - a Newspaper report was published in
the widely spread Arab Newspaper dated 17th January.
Mesaimeer HC:
Installations almost done.
Training planned for next Sunday.
HC goes live first week of February.
Website:
DEMO Website (Early stage):
a. Up and Running our Test server

b. Several templates has been considered
c. Basic features chosen
Databases :
Data Backup Server:-
Implemented a primary backup server located in HQ and
Secondary backup server in Barwa.
Enable Oracle EM for monitoring and notification

purposes
SMS
SMS integrated with the Monitoring System of the Systems team.
Working to integrate SMS across most of our systems.
Intranet Strategy Roadmap
Content/Collaboration Roadmap
Intranet Information Content
Collaboration Branding
Strategy Architecture Strategy
Create content Create Content Create single point Create the visual
Determine Intranet Type Templates
Owners Inventory of contact for any style guidelines
Create Functional (Ex. Forms) update Create a template
Create the Vision Determine the
Establish Intranet Requirements Focus on Adoption design
Inventory publishing process
Team Train authors to
Create Content
Structure write effectively
Technical Roadmap
Technical Business Demo Environment
Intranet Prototype (Requirements Testing/Troubleshooting Live Environment
Requirements
Construction Implementation) Demo Environnment Implementation
Evaluation
Intranet Main
Department
Features Pages
Documents
Other Services Library (Forms
and Documents)
Applications Intranet Calendar
News, Homepage
Announcements (High Priority
and Events Content)
Media (Photo,
Video Gallery)
Content Main Structure
PHCC
Management Departments Services Tools
Quality Health Information

... HR Services IT Services ...
Management Systems
IT Department CIS Department MR Department Forms Forms
Policies and Policies and

Services
Procedures Procedures
Forms
Ongoing Projects - February:
IP Telephony
4 HCs HMC-PHCC infrastructure Migration
Implementing Q- Matic new workflow for additional 2 HCs
SMS integration with Helpdesk system
Intranet Project
SMS Integration
EMC Storage implementation
Starting Active Directory Project
Outlook Email client and Outlook anywhere access is being
planned for.

Monthly Report ICT Simple

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What systems were implemented for server monitoring and notifications?

What new systems were introduced for meeting room booking and patient flow?

SMS Service

Isolating Wireless access over PHCC from regular users access

Deadline: 15th of March 2013.

Site surveys done for a full detailed Asset tracking:

Al-Rayyan HC went live:

a. Up and Running our Test server

Enable Oracle EM for monitoring and notification

Applications Intranet Calendar

Management Departments Services Tools

Quality Health Information

IT Department CIS Department MR Department Forms Forms

Policies and Policies and

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