Knowledge Management Systems: Submitted by
Knowledge Management Systems: Submitted by
Knowledge Management Systems: Submitted by
Systems
Submitted By:
Nimish Joshi PGP08163
Nitin Wannewar PGP08164
Pankaj Tewari PGP08165
Pavankumar S PGP08166
Pooja Goyal PGP08167 1
RELATIONSHIP
HUMAN
DATA INFORMATION
INTERPRETATION
INFORMATION HUMAN
KNOWLEDGE
USE
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KNOWLEDGE MANAGEMENT SYSTEM
KNOWLEDGE
INFORMATION
DATA
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TYPES OF KNOWLEDGE
TACIT EXPLICIT
Intangible Tangible
AUDITING
MEASURING
KNOWLEDGE
INTELLUCTUAL
EXPLICIT IMPLICIT ASEETS
CAPITAL
USING
SHARING
PRODUCT
SOCIAL SERVICES
TECHINICAL
COMMUNI- PROCESS
COMMUNIC
-CATION
-ATION
STRUCTURING
Mapping STORAING
RETEIVING
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BENEFITS OF KMS
KMT Definition:
“Knowledge management tools are systems
organizations use for sharing information internally and
externally.”
VARIOUS KNOWLEDGE MANAGEMENT TOOLS
Customer Relationship Systems
This system helps various teams track prospect and customer information over the
course of the customer relationship
Helps in understanding customer – their needs and help in responding to their
issue in a better way
Helps in building customer relationships
Knowledge base
It is a searchable directory of content about your products and how they are used
Groupware
It refers to technology designed to help people collaborate and includes a
wide range of applications
Three important categories for groupware are Communication tools,
Conferencing tools and Collaborative management tools
Thank You
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