Selling Skills: Riaz Ahmed Training Unit
Selling Skills: Riaz Ahmed Training Unit
Selling Skills: Riaz Ahmed Training Unit
Riaz Ahmed
Training Unit
Selling
• Conversation
• Sense Of Humour
Creating rapport
• Before you even open your mouth, people are sizing you up.
At first people will listen to what they see, not what they hear.
Other people will judge you by how you stand, how you
walk, how you shake hands, how you smile, and how you sit.
Creating rapport
They are asking themselves questions like:
It all starts when you first meet someone. Remember the old
saying, “A first impression is a lasting
impression.” It’s true. If you cannot communicate
effectively, then you won’t be able to sell yourself to others
or build rapport. Your overall goal should always be to make
the other person feel important or at least liked and
understood. It takes time, but successful people will agree
that it’s time will spent.
Influence People
Here are few points that will help you create a good first impression and
establish rapport:
• When you are putting together the elements that create an inviting and
pleasing atmosphere, don’t go overboard. Make sure that what you do is
appropriate for the occasion.
Understanding Buyer
Behaviour
• Assertiveness
• Responsiveness
Basic Styles
• There are four basic styles of behaviour and these are determined by
the way, in which people relate to one another.
• The Driver
The 12 most Persuasive Words
• Exchange greetings
• Demanding
• Soft spoken
• Argumentative
• Half-convinced
Fish Hook Technique