Troubleshooting
Troubleshooting
Troubleshooting
NAME DESCRIPTION
Case
MOTHERBOARD
SOUND CARD
VIDEO CARD
MODEM
NETWORK
INTERFACE
CARD/LAN CARD
COMPUTER
MONITOR
PROCESSOR
CPU FAN
The fan is used to expel warm air from inside or move air across
a heat sink to cool down the processor. Without a CPU fan, the
processor might overheat and burn up.
BASIC PARTS OF PERSONAL COMPUTER
NAME DESCRIPTION
POWER SUPPLY
HARD DRIVE
The hard drive is what stores all your data. It houses the hard
disk, where all your files and folders are physically located. A
typical hard drive is slightly larger than your hand, yet can hold
over hundreds of gigabytes (GB) of data. The data is stored on a
stack of disks that are mounted inside a solid encasement.
BASIC PARTS OF PERSONAL COMPUTER
NAME DESCRIPTION
KEYBOARD
INTEGRATED
DRIVE
ELECTRONICS (IDE)
CABLE
SERIAL
ADVANCED
TECHNOLOGY
ATTACHMENT OR
"SERIAL ATA”
(SATA) CABLE
MOUSE
The mouse is one of the primary input devices used with today's
computers. The name comes from the small shape of the mouse,
which you can move quickly back and forth
BASIC PARTS OF PERSONAL COMPUTER
NAME DESCRIPTION
SERIAL PORT
PARALLEL PORT
This interface is found on the back of older PCs and is used for
connecting external devices such as printers or a scanners. It
uses a 25-pin connector (DB-25) and is rather large compared to
most new interfaces. The parallel port is sometimes called a
Centronics interface, since Centronics was the company that
designed the original parallel port standard. It is sometimes also
referred to as a printer port because the printer is the device
most commonly attached to the parallel port.
BASIC PARTS OF PERSONAL COMPUTER
NAME DESCRIPTION
UNIVERSAL SERIAL
BUS (USB) PORT
PS/2 PORT
If you are using a PS/2 device, it is best to turn off the computer
before connecting or unplugging a keyboard or mouse.
BASIC PARTS OF PERSONAL COMPUTER
NAME DESCRIPTION
IBMTRACK POINT
The TrackPoint is IBMs name for the stick that sits between the g,
h and b keys of the keyboard. It is used as a pointing device and
hence as an alternative to an external mouse or a touchpad.
BASIC PARTS OF PERSONAL COMPUTER
NAME DESCRIPTION
TOUCH PAD
TABLET PEN
(STYLUS)
TOUCH SCREEN
PRINTER
COMPUTER
SPEAKER/MULTI-
MEDIA
Press the Ctrl & Alt & Del keys on your keyboard. Task Manager will pop up.
In the Task Manager, click the Applications tab.
Highlight the “not responding” program/s with the status 'Not Responding'
and choose End Task.
Click “Yes” to confirm your action.
Do this for all programs that are not responding.
If the above steps failed, restart your computer
If you cannot shutdown/restart your computer, then hold down the power
button on the machine until it forcibly turns off. Wait a few seconds and
then turn it back on again.
You may unplug your computer,
Plug it again
Switch it on.
If you cannot resolve the issue, contact IT Office Helpdesk through
telephone numbers (072) 607-6543, 607-6529
Basic Computer Troubleshooting
NO POWER
Check if all the cables are securely plugged into the back of the machine and the
monitor.
Check if the power cables are plugged into a power socket and the socket has been
turned on.
Try using a different power socket
If you are using a power extension, replace the extension or plug the power cable
directly into a power socket in the wall.
Try to replace the power of your computer.
Check all the light indicator in the system unit:
o If there are lights on the case but not the monitor, then it's probably a monitor
issue.
o If there are lights on the monitor but not the case, then it's probably a machine
issue.
o If there are no lights on anything, then it may be possible there is a local power
cut.
With laptops, try removing the power cable and the battery. Hold down the power
button for about ten seconds, and then plug the battery and power cable in again.
Press the power button to see if it switches on.
If you cannot resolve the issue, contact IT Office Helpdesk through telephone
numbers (072) 607-6543, 607-6529
Basic Computer Troubleshooting
Remove any floppy disks, CD/DVD discs and USB memory sticks or external hard
drives and try booting up again.
If you hear unusual noise, power off the computer.
If you cannot resolve the issue, contact IT Office Helpdesk through telephone
numbers (072) 607-6543, 607-6529
Basic Computer Troubleshooting
KEYBOARD/MOUSE ERROR
Check if the keyboard/mouse is firmly plugged into the correct ps2/usb port of
the computer.
Try to unplug the mouse or the keyboard, then reinsert it back into computer.
Try to plug your USB keyboard/mouse into a different USB socket.
Replace the keyboard/mouse.
Press Caps Lock and/or Num Lock on your keyboard, if the indicators did not
light up, your keyboard might be busted.
If you are using a wireless keyboard/mouse, try pressing the reset button on the
device or replace the batteries.
If you cannot resolve the issue, contact IT Office Helpdesk through telephone
numbers (072) 607-6543, 607-6529
Basic Computer Troubleshooting
BLUE SCREEN OF DEATH
When you turn on the computer, press the F8 key on your keyboard repeatedly
until you get a Windows startup menu. Choose 'Last Known Good
Configuration', which will try and load Windows with the settings that last
worked successfully.
Run system restore.
System Restore is a feature of Windows can restore your machine to an earlier
point or from the time of last known configuration or before the time before you
started experiencing problems.
System Restore will not delete any of your personal files or documents.
To acces System Restore,
Go to: Start -> All Programs -> Accessories -> System Tools -> System Restore.
Choose a date and restore point that you would like Windows to restore to. You
should choose a date that is before the time you started experiencing the
problems. If you cannot resolve the issue, contact IT Office Helpdesk through
telephone numbers (072) 607-6543, 607-6529
Basic Computer Troubleshooting
CANNOT BOOT INTO WINDOWS
In Windows Vista/7: Press F8 repeatedly at boot until you get the Windows
startup menu. One of the entries in the menu is 'Repair your computer'. This
may also be shown automatically as an option if Windows failed to start
correctly last time around:
In Windows XP: Press F8 repeatedly at boot until you get the Windows startup
menu. Choose 'Safe Mode with Command Prompt. You will need to type in a
local administrator username and password. Then type in:
%systemroot%\system32\restore\rstrui.exe and press return.
If you cannot resolve the issue, contact IT Office Helpdesk through telephone
numbers (072) 607-6543, 607-6529
Basic Computer Troubleshooting
Crossover
HOW TO KEEP COMPUTER in GOOD WORKING CONDITION?
1. Unplug the keyboard from the USB or PS/2 port. If the keyboard is plugged
into the PS/2 port, shut down the computer first.
2. Turn the keyboard upside down and gently tap remove dirt.
3. Use a can of compressed air to clean between the key or vacuum cleaners.
4. Moisten a cotton cloth with rubbing alcohol and wipe the dirt on the keys
5. Do not pour alcohol (or any other liquid) directly onto the keys. If you
accidentally spill on the keyboard, shutdown the computer, turn the keyboard
upside the down to drain
the liquid. If the liquid is very sticky, wash it with water. Let dry for two days or
you may use hair dryer.
HOW TO KEEP COMPUTER in GOOD WORKING CONDITION?
3. Use a soft, clean cloth moistened with water to wipe the screen clean.
o If you have further questions, contact IT Office Helpdesk through telephone numbers
(072) 607-6543, 607-6529
HOW TO KEEP COMPUTER in GOOD WORKING
CONDITION?