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WHAT IS IN SCOPE FOR ECG?

On-Demand Self- Broad Network Measured Service

Service: Access Cloud systems
- Unilateral provisioning Capabilities are available automatically control and
of computing, servers and through standard network optimize resource usage
network storage. mechanisms used by by metering (inclusive of
different types of license management).
- Automated role-based
access provisioning of clients/devices.
users in a self-service
mode.

Rapid Elasticity Resource Pooling

Capabilities can be rapidly Computing resources are
provisioned to quickly pooled to serve
scale out and in. consumers using a multi-
tenant model with
physical and virtual
resources dynamically
assigned.

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WHERE DOES ECG FIT IN CORPORATE GOVERNANCE?

Enterprise Governance (EG) Risk mitigation

will start at the
(a.k.a. Corporate or Business EG level

Governance)

IT Governance

Cloud Governance
human, financial, physical, IP, IT and
relationships

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ECG FRAMEWORK

CloudGovernancePrinciples

Strategic AlignmentFramework Cloud Governance

System
DecisionFramework

Structures, Governance Policies,

Roles
Processes Procedures,
&
Responsibilities & Plans &
Measures Objectives

Communication, Coordination and Collaboration Platform

Integrated Cloud Governance
and Management System

Cloud Service ManagementSystem Cloud Service Management

System

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TASKS TO BUILD THE ECG FRAMEWORK

Communicate and ContinuallyImprove

Step1 Step 2 Step3 Step4 Step5

Define Cloud Define

Establish Cloud Define
Governance & Intergrated
Governance & Alignment
Management Governance & Implement &
Management Framework and
Guiding Management Institutionalize
Team and a Cloud Service
Principles System
Plan Objectives

Cloud Governance &  Cloud Governance  Strategic & Operational  Governance Process  Training & Awareness
Management Team Criteria Change Drivers Frameworks  Critical Success Factors
Team Responsibilities  Cloud  Stakeholder Needs  Governance  KeyPerformance
Cloud Governance & Management Structure Indicators
 CloudService
Management Plan Criteria  Continual Improvement
Objectives  Roles &
 Guiding Principles Responsibilities
 Cloud ServiceBenefits
 Decision Framework
 Communication &
Reporting

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ENTERPRISE CLOUD GOVERNANCE – PHASES

Design-
Time

Change-
Run-Time
Time

Deploy-
Time

The ECG Framework will be applied for all phases

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ENTERPRISE CLOUD GOVERNANCE – METAMODEL

The asterisk (*) symbol indicates “many” in the relationship

Enterprise 1
Cloud * Security
Service
* Consumer/User
Group
Architecture 1

* 1

1
*
CMDB Consumer/User
* (configuration
management
1 Security
Profile
database) 1
1 *
SLA * Usage/
Metering

1
* *1
Cloud Components

SaaS PaaS IaaS Non-cloud

service service service service
object object object object

This Metamodel will provide data to create the “Governance Dashboard” shown in the next slide.

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ENTERPRISE CLOUD GOVERNANCE DASHBOARD

Service Delivery

•Continuous improvement
Self-service Authentication, •Reduce risk
Catalog User Provisioning
Fulfillment Authorization, •Protect sensitive data
Management Services
Access Controls GRC •Improve financial governance
•Streamline security policies
•Ensure compliance

Billing,
Settlement, Reporting &
Helpdesk User & Service
Metering & Auditing Services
Services Administration
Chargeback
Services

•Financial controls
Spend •Track/audit cloud spend
•Automate billing, metering &
Control chargebacks for cloud stacks &
Service Governance application services

Orchestration Resource Cost Metering Usage Analytics

Optimization

•Visibility to cloud operations

•Monitor SLAs
Operations •Conform to best practices
Deployment Audit
Optimization •Improve agility
SLA Security
Automation •Improve time to market
•Automate change management

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ENTERPRISE CLOUD GOVERNANCE TEAM

Cloud Solution
Technical Providers
Teams

Automation & Microsoft

PMO Team

IBM

Oracle

EA
Team
Integration
Architect
Business
Cloud
Teams
Architect
LOB
Solution
Architect

GPO

Security
Team

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TEAM – ROLES AND RESPONSIBILITIES

RACI CHART

Officer - Anixter

Service Catalog
Owner - Anixter

Cloud Architect
Cloud Service

Anixter EPMO

Anixter CSM
- Anixter EA
Anixter CFO
Chief Cloud

Specialist -
Manager -

Financial
Analyst -

Cloud
CTO

CIO
NAME OF PHASE STEP TASK

PLAN

Strategy & Policies A R I C R R

1

Service Catalog I A R C R R
2

Accounting & Budgeting I C C R C C

3

Service Requirements A R I I C C
4

Architecture & Design I A I I R A

5

Cloud Management & Tooling C A C I A R

6

Security Standards & Policies A R A I R R

7

Capacity Planning & Forecast C C C I R R

8

SLA & SLO A R A C A I

9

Business Alignment R A C C R R
10

BUILD & PROVISION

Change Management I C C C A C
1

Configuration Management I A C I R R
2

Infrastructure R A C I R R
3

Provisioning Cloud Resources R R C I A A

4

Provisioning Servers & Hardware A A I I C C

5

Provisioning Networking A A I I C C
6

Storage Management A A I I C C
7

Backup & Administration A A I I C C

8

Access & Privileges R R C I A A

9

Capacity Administration C C C I A A
10

RUN

Monitoring A R C I R A
1

Auditing - AAA A R C I R A
2

Reporting A R C I R A
3

Quality Checks A R C I R A
4

• A sample RACI Chart is shown here for purposes of illustration.

• The sample RACI Chart is based on the ECG Team structure shown in slide 9.

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NEXT STEPS

• Strategic
– Establish ECG team
– Create plan for establishing ECG framework
• Compile the policies, processes and management structures
– Create corporate communication plan
• Executive
• IT
• Business Leaders
• Operational
– Work on identifying current cloud solutions ‘in use’ and ‘in flight’
– Apply ECG process, identify gaps and remedy

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APPENDIX

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ENTERPRISE CLOUD GOVERNANCE – METRICS

Effective governance requires metrics like:

1. Service/System Availability
2. Reliability (Mean Time Between Failure and Mean Time to Repair)
3. Response Time
4. Security
5. Throughput (also known as Bandwidth)
6. Capacity
7. Scalability
8. Latency
9. Service and Helpdesk
10. Cost per customer

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