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    BPRS

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    Roy Allan T. Ramo
    The document identifies several problems at a telecommunications company: aging vehicles, shortage of internet equipment, lack of spare ports, and understaffing. It then describes a Basic Priority Rating System to determine which problem should be addressed first. This system rates problems based on their size, seriousness, and how effective an intervention would be. It analyzes each identified problem using this system. Based on the results, unavailability of spare ports is calculated to have the highest rating of 95 and is identified as the top priority problem to address.

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    BPRS

    Uploaded by

    Roy Allan T. Ramo
    56 views7 pages
    The document identifies several problems at a telecommunications company: aging vehicles, shortage of internet equipment, lack of spare ports, and understaffing. It then describes a Basic Priority Rating System to determine which problem should be addressed first. This system rates problems based on their size, seriousness, and how effective an intervention would be. It analyzes each identified problem using this system. Based on the results, unavailability of spare ports is calculated to have the highest rating of 95 and is identified as the top priority problem to address.

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    The document identifies several problems at a telecommunications company: aging vehicles, shortage of internet equipment, lack of spare ports, and understaffing. It then describes a Basic Priority Rating System to determine which problem should be addressed first. This system rates problems based on their size, seriousness, and how effective an intervention would be. It analyzes each identified problem using this system. Based on the results, unavailability of spare ports is calculated to have the highest rating of 95 and is identified as the top priority problem to address.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    56 views7 pages

    BPRS

    Uploaded by

    Roy Allan T. Ramo
    The document identifies several problems at a telecommunications company: aging vehicles, shortage of internet equipment, lack of spare ports, and understaffing. It then describes a Basic Priority Rating System to determine which problem should be addressed first. This system rates problems based on their size, seriousness, and how effective an intervention would be. It analyzes each identified problem using this system. Based on the results, unavailability of spare ports is calculated to have the highest rating of 95 and is identified as the top priority problem to address.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 7

    IDENTIFIED PROBLEMS

     Availability of vehicles -14 year old vehicles

     Shortage of internet DSLAM Equipment


    (Digital Subscriber Line Access Module)

     Unavailability of spare ports

     Multitasking / Shortage of manpower(Technical Operations)


    -exodus to Singapore

     Delayed response of handling customer complaints


    How to Choose the Problem

     Basic Priority Rating System (BPRS)


    - is a tool on how to choose which problem needs
    to be solved first, and which offers an achievable
    solution given a period of time.
    (Sustainable Mgt. Development Program)
    Priority Setting 1. Size of the Problem
    (Component A)

    Percent of Resulting
    Observed Problems Subscribers Rating
    Affected
    (Estimated)
    Availability of vehicles 20% 2
    -14 year old vehicles
    Shortage of internet DSLAM equipments 15% 1
    Unavailability of spare ports 30% 3
    Multitasking / Shortage of manpower 40% 4
    (exodus to Singapore)
    Delayed response of handling customer 30% 3
    complaints

    Note: Rating: 1.0-20%= 1-2; 21-40%=3-4; 41-60%=5-6; 61-80%=7-8; 81& 100%=9-10


    Priority Setting 2: Seriousness of the Problem
    (Component B)

    Observed Problems Seriousness of the Problem Resulting


    being considered Rating
    Availability of vehicles Delayed response of repairs 5
    -14 year old vehicles and installation; customers’
    complaints
    Shortage of internet DSLAM Migration of subscribers to 7
    Equipments competitor (new subs)
    Unavailability of spare ports Migration of subscribers to 8
    competitor (existing subs)

    Multitasking / Shortage of Inefficient delivery of expected 10


    manpower( Exodus to services
    Singapore
    Delayed response of handling Dissatisfaction of subscribers 10
    customer complaints That may cause migration to
    competitor
    Note: 1-2-not serious; 3-5-mod serious; 6-8 serious; 9-10 very serious
    Priority Setting 3. Intervention Effectiveness Rating
    (Component C)

    Observed Problems Immediate Effective Interventions Resulting


    in Preventing Observed Problems Rating
    Availability of vehicles Refleeting:Capital Budget 1
    -14 year old vehicles
    Shortage of internet DSLAM Purchase:Capital budget; 2
    Equipment availability of supplies
    -Purchase but dependent on
    Unavailability of spare availability of supplies 5
    ports -Re grooming of hardware from
    other local exchanges
    Multitasking/Shortage of Replacement of resigned staff- 2
    manpower (exodus to dependent on HR
    Singapore
    Delayed response of Logistical support 4
    handling customer
    complaints
    Note: 1-intervention not available; 2-3 hardly available; 4-relatively available; 5-available
    Basic Priority Rating System
    (BPRS)

    Observed Problem Component BPRS Rank


    Rating Formula
    A B C (A+2B) x C

    Availability of vehicles -14 2 5 1 12


    year old vehicles 5th

    Shortage of internet port 1 7 2 30


    facilities 4th

    Unavailability of spare ports 3 8 5 95


    1st

    Multitasking / Shortage of 4 10 2 48
    manpower (exodus to 3rd
    Singapore)
    Using Basic Priority Rating System (BPRS), the choice problem is :
    Unavailability of spare ports, having gained an overall rating of 95, from
    BPRS formula {(A+2B)xC)};
    with components A or Size of the problem = 3;
    B or seriousness of the problem = 8; and
    C or intervention effectiveness = 5.

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