Effective Communication Itrmc-Final
Effective Communication Itrmc-Final
Effective Communication Itrmc-Final
COMMUNICATION FOR
NURSE LEADERS
Zenaida I. Villaluna, RN,EdD
DMO IV, (Nursing Adviser)
NCHFD, DOH
OBJECTIVES
• Nonverbal communication
refers to the gestures and body positions
that accompany ones speaking. All people
display certain gestures or lack of them
when talking. It is important to be aware of
your nonverbal communication, for it plays
a big role in making your total
communication effective.
• Effective communication occurs when a
person's verbal message and nonverbal
message both "say the same thing".
Problems in communication occur when
the speaker's words say one thing, but his
gestures and body language says
something else.
Types of Nonverbal Communication
• All of the following "says something". In the specific
context, they should correspond and reinforce the
spoken message.
• o Eye contact.
o Position of our arms and legs.
o The distance we stand from others when talking to
them.
o Where we sit at a table or in relation to others.
o Smiling.
o Nodding or other head movements.
The manager can use nonverbal
behaviors in two ways.
• when speaking, he can monitor his own nonverbal
behavior and try to make sure it corresponds and
emphasizes what he is verbally saying.
• For example:
• o When taking charge of a situation, the manager
should have good eye contact with his
subordinates,
• stand in a straight posture, use a firm but not
overbearing voice, and point to what he wants
done.
• Upon noticing customers, the employee
should smile to indicate friendliness,
• make eye contact to acknowledge the
customer's presence,
• tune his body in the direction of the
customer to indicate his willingness to help
if needed.
• The other way a manager can use
nonverbal behavior is in "listening to what
others are really saying".
For example:
• An employee who says that he would feel comfortable
doing a task but who exhibits folded arms, crossed
legs, and tensed neck muscles might not be feeling as
comfortable as he thinks. The manager who suspects
this might need to keep his eye on this situation.
Written Communication
- Check out the facts and ideas, the main point of what
the speaker said. It is only after we are sure that we
understood the message as intended, can we then
evaluate, judge, take action, or supply an answer or
comment.
Upward Communication