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    Speaking Listening and Non Verbal Communication

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    Prisha Tewari
    This document discusses the importance of communication skills, including speaking, listening, and non-verbal communication. It provides examples of different types of oral communication in the workplace and emphasizes the importance of choosing words carefully in speech. Listening is described as half of communication, and barriers to effective listening like pre-judgment and selfishness are outlined. Guidelines are provided for improving non-verbal communication skills. Making effective telephone calls, taking messages, and using voice mail effectively are also addressed.

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    Speaking Listening and Non Verbal Communication

    Uploaded by

    Prisha Tewari
    98 views14 pages
    This document discusses the importance of communication skills, including speaking, listening, and non-verbal communication. It provides examples of different types of oral communication in the workplace and emphasizes the importance of choosing words carefully in speech. Listening is described as half of communication, and barriers to effective listening like pre-judgment and selfishness are outlined. Guidelines are provided for improving non-verbal communication skills. Making effective telephone calls, taking messages, and using voice mail effectively are also addressed.

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    This document discusses the importance of communication skills, including speaking, listening, and non-verbal communication. It provides examples of different types of oral communication in the workplace and emphasizes the importance of choosing words carefully in speech. Listening is described as half of communication, and barriers to effective listening like pre-judgment and selfishness are outlined. Guidelines are provided for improving non-verbal communication skills. Making effective telephone calls, taking messages, and using voice mail effectively are also addressed.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    98 views14 pages

    Speaking Listening and Non Verbal Communication

    Uploaded by

    Prisha Tewari
    This document discusses the importance of communication skills, including speaking, listening, and non-verbal communication. It provides examples of different types of oral communication in the workplace and emphasizes the importance of choosing words carefully in speech. Listening is described as half of communication, and barriers to effective listening like pre-judgment and selfishness are outlined. Guidelines are provided for improving non-verbal communication skills. Making effective telephone calls, taking messages, and using voice mail effectively are also addressed.

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    © All Rights Reserved
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    Download as ppt, pdf, or txt
    of 14

    Unit 2

    Speaking, listening and non-verbal communication


    Why are communication skills
    important?
    Oral communication in the workplace
    Private discussion
    Conversation over lunch
    Gossip in the lift
    Telephone conversation
    Chance meeting in the corridor
    Informal gathering of staf
    Instructing subordinates
    Dealing with clients
    Formal meetings
    Interviews
    Training sessions
    Giving a presentation
    Conferences/seminars
    Speaking skills
    Most people find talking easier than writing because phrases
    can sometimes be used in speech that would not be
    appropriate in written communication.
    However, if understanding is to be complete and efective,
    the spoken language needs to be chosen carefully
    Listening skills
    Listening skills
    Listening is half of oral communication
    All efective leaders and managers realise the
    importance of acquiring good listening skills
    Consequences of not listening carefully could be
    disastrous.
    The listening process
    Barriers to effective listening
    Pre-judgement
    Selfishness
    Selective listening
    Non- verbal communication
    How to improve your non-verbal
    communication skills
    1. Be honest, especially when communicating emotions
    2. Use a firm, friendly handshake
    3. Maintain eye contact
    4. Reinforce your words with tones and gestures
    5. Be aware of your posture
    6. Use appropriate gestures to support your points
    7. Imitate the posture and appearance of people you want to
    impress
    8. Show respect for speakers and listeners
    9. Touch people only when appropriate and acceptable
    10. Smile genuinely, as a fake one will be obvious
    The telephone
    Most people use the telephone several times a day; calls are
    usually straighforward and require little planning
    However, using the telephone for business purposes is very
    diferent
    The person on the telephone represents the company
    Important to use tone of voice, inflections and attitude
    carefully to show professionalism, your readiness to listen
    carefully, and your ability to communicate clearly
    Making effective telephone calls
    During the call
    Be courteous and establish a rapport
    Put a smile in your voice
    Check your notes
    Obtain feedback
    Close in a positive, courteous manner
    Taking messages
    Requires both oral and written communication skills
    A pencil and telephone message pad should always be kept
    by the telephone
    When taking messages, remember that the caller cannot see
    you; need to give verbal signals to know the message is being
    understood
    A telephone message should be passed to its recipient
    immediately, or placed on the person’s desk if the recipient is
    out
    Voice processing
    Voice mail
     Allows one to send, store and retrieve verbal messages. Often used in
    business to replace brief inter-office notes or emails and messages that
    need no response
    Recording your voice mail greeting
    Keep it brief – no longer than 20-30 seconds
    State action clearly
    Be professional – businesslike voice
    Leaving a voice mail message
    Efective voice mail message: keep it brief, speak precisely and
    clearly

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