Advertising Research and Copy Testing

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RETAIL AUDITING

RETAIL AUDITING
• Retail audits are studies of selected retail outlets performed by brand
representatives or retail store employees for the purpose of collecting data
about the health of the brand’s products.
• Sales volume
• Stock levels (shelf and backstock)
• Descriptions of in-store displays and promotional materials
• Competitor activity
• shelf location, number of facings present, missing/inaccurate shelf tags
• Pricing
• In-store location of products
• Product damage
TYPES OF RETAIL AUDITING
• Market audit: Survey customers for brand sentiment, get a sense of
how passers by interact with your store, and take a close look at what
your competitors are up to.
• Merchandising audit: This type of report compiles all your inventory
data. Highlight stock levels, the effectiveness of product pricing, how
products are displayed, the impact of your current visual
merchandising, and product promotions.
• Loss prevention audit: Is your current loss prevention plan working?
What products are stolen most? Where in your store are they
stocked? What strategies are working and which aren’t?
IMPORTANCE OF RETAIL AUDITING
• Identifying and solving inconsistencies in-store presentation, visual
merchandising,
• Finding store-level problems, such as maintenance and operational issues.
• Uncovering best practices to share with other areas/stores
• Creating and implementing new in-store processes and procedures
• Providing a framework to evaluate financial metrics, and team
performance
• Build better relationships with your most important asset: your store
managers and associates
• Foster positive competition between your stores
• Identifying training needs
ADVERTISING RESEARCH AND COPY TESTING
• Advertising research is a specialized form of marketing research
conducted to improve the efficiency of advertising.
• Advertising research is the systematic gathering and analysis of
information to help develop or evaluate advertising strategies, ads
and commercials, and media campaigns.
• “Advertising research may focus on a specific ad or campaign, or may
be directed at a more general understanding of how advertising
works or how consumers use the information in advertising. It can
entail a variety of research approaches, including psychological,
sociological, economic, and other perspectives.”
TYPES OF ADVERTISING RESEARCH
• Customized
Customized research is conducted for a specific client to address that
client’s needs. Only that client has access to the results of the research.
• Syndicated
Syndicated research is a single research study conducted by a research
company with its results available, for sale, to multiple companies.
METHODS OF ADVERTISING RESEARCH
• Pre-market research
can be conducted to optimize ads for any medium optimize
advertisement for any medium: radio, television, print (magazine,
newspaper or direct mail), outdoor billboard (highway, bus, or train), or
Internet.
• Post-market research
conducted after the advertising, either a single ad or an entire
multimedia campaign has been run in-market. The focus is on what the
advertising has done for the brand, for example increasing brand
awareness, trial, frequency of purchasing.
COPY TESTING
• Evaluation of alternative ways for advertisers to present their
messages.
• “Copy” refers to an entire advertisement, including the verbal
message, pictures, colors, and dramatizations, whether the
advertisement appears in print, on radio or television, or some other
medium
TYEPES OF COPY TESTING
• Consumer Jury.
• Rating Scales.
• Portfolio Tests.
• Psychological Tests.
• Physiological Tests.
• Sales Tests.
• Day-after recall Tests.
CONSUMER JURY
• Oldest & simplest test.
• Personal interview may be used or a group may be assembled &
asked to vote on an alternative based on their preferences, interests,
or influences to buy the product .
• Provides a “rating” given by a group of consumers who may represent
potential buyers of the product.
• Assumption: The respondent must like at least one advertisement.
RATING SCALES
• Requires the establishment of standards for effective copy and
numerical weights for each standard. Ads are then “rated” in
accordance with the scale values and a numerical score is obtained.
• Advantage:
Provides a list against which to check an ad & helps to single out the
elements that are good or bad.
• Disadvantages:
Different judges will rate the ad differently
PHYSIOLOGICAL TESTS
• Physiological Tests:
Tests are obtained using special laboratory equipments which record an
individuals physiological responses to ads. e.g.-Galvanic skin response,
Eye movement test, Pupillometer
A list of reactions like self pity, security, fear or nostalgia is set up.
Alternative ads are then rated on how readers respond w.r.t. those
reactions.
A no. of techniques including word association, sentence completion,
depth interview & story telling are adopted. Difficult to implement,
since skilled interviewers are required
SALES TESTS
• Sales tests are a useful measure of advertising effectiveness when
advertising is the dominant element, or the only variable, in the
company's marketing plan.
• Sales response may not be immediate and sales tests, particularly
field studies, are often costly and time-consuming.
DAY-AFTER RECALL TESTS
• Research method that tests consumers‘ memories the day after they
have seen an ad, to assess the ad's effectiveness
PROBLEMS IN MEDIA SELECTION
• Problems in media selection
• It’s not sufficient to select the major media, you also need to make
specific selections within these general types of media.
• Character of media has to be considered before selecting it as it has
great influence on effectiveness of the advertisement.

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