20200204043907health Care Quality Risk Regulatory Compliance Assessment 4 Balance Scorecard Template Revised 3
20200204043907health Care Quality Risk Regulatory Compliance Assessment 4 Balance Scorecard Template Revised 3
20200204043907health Care Quality Risk Regulatory Compliance Assessment 4 Balance Scorecard Template Revised 3
GHS recognizes various issues facing organizations with regards to quality care and
operational efficiency.
GHS has proposed the integration of a health care quality risk regulatory
compliance framework to maximize benefits and reduce costs with regards to health care
services delivery.
GHS has also implemented a Balance Score Card to evaluate performance and
improve various crucial health organization elements.
Structure, Mission, Vision Analysis
Balanced Score Card analysis strategy at GHS covers four elements:
Finances
GHS acknowledges the significance of financial performance evaluation in its
Balanced Score Card strategy.
The Cost-Benefit Analysis has depicted the effectiveness of the quality risk
regulatory framework in maximizing profits, minimizing costs, and attracting huge
patient traffic.
According to the CBA, the adoption of a regulatory framework will generate $8.88
billion worth of annual profits.
Structure, Mission, Vision Analysis cont…
Internal Organizational Processes
It will investigate the ability of the framework to promote workflow efficiency
and speed and minimize operational costs.
The annual funding allocation for training and development of the workforce
within the mandated control area of GHS is seven million dollars.
Structure, Mission, Vision Analysis cont…
Customer Satisfaction
Balance Score Card will enable GHS to determine its ability to maximize
community and patient welfare by tracking their experience and the quality of
awareness programs.
Balance Score Card will allow GHS to accomplish its projected annual
patient welfare benefits (monetized CBA) of $1 million.
Recommendations on Each Facet of the
Balanced Score Card
Finances
• Developing a link between resource allocation and implementation strategy of the
regulatory framework.
• Ensuring that the price of health care services matches their quality.
Internal Processes
• Maintaining progress growth in leadership in the GHS system.
• Integrating new technologies and ideas to maximize operation speed and efficiencies.
Recommendations on Each Facet of the
Balanced Score Card cont…
Learning & Growth
• Ensuring continuity in the skills development.
• Revenue growth
• Increased productivity
• Leadership development
Customer Satisfaction KPIs Category
• Increased patient retention
The tool will also ensure that problems associated with the adoption of the
framework are addressed on time.
References
• Behrouzi, F., Shaharoun, A. M., & Ma'aram, A. (2014). Applications of the balanced
scorecard for strategic management and performance measurement in the health
sector. Australian Health Review, 38(2), 208–217.
• Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy.
California Management Review, 39(1), 53–79.