The Way The World Pays

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The way the world pays…

Objective
 To discuss the various brand extensions of VISA,
the logic behind getting into these extensions and
how it helped to strengthen their brand.
Agenda
 VISA – Vision & Brand promise
 The brand visual identity
 The conception of the brand idea
 Brand Extensions
 Key Learnings
Vision
 To be 'the way the world pays' by enabling buyers
and sellers to conduct commerce anywhere, anytime,
and in any way they choose.
Brand Promise

 Trust, global acceptance and convenience


Brand Evolution
Conception of the brand idea

Why into payment mechanisms only

– VISA brand stood for single product functionality in


consumers mind (debit or credit facility)

– Brand association with functional and emotional


benefits

– Consumers expected that VISA could be more than it


was
Brand extensions
 Credit cards

 Debit cards

 Stored value cards


– Travel Card
– Visa Gift card
– Visa Cash

 Visa Electron ( Security system )


Online transactions
 Advent of Internet
 Economic growth
 Changing consumer preference
– Convenience
– Faster transaction

 Verified by VISA ( Security system )


Mobile payment
 Advent of mobile telephony
 Attractive market, high growth
 Increasing competition, could not take brand for
granted
 Consistent with company vision
Smart cards
 Embedded microchip to store encrypted,
confidential information and carry multiple
applications from different industries alongside
debit, credit or prepaid payment applications
 Creates an identification of the user
 Authorizes transactions safely offline and limits
fraud
 Came up with this due to a constant need to innovate
Mini cards
 Easy to carry on a key ring, a mobile phone or other
carry-along device
 Companion card
 Functions same as normal size card
Visa PayWave
“ Contactless is one of those inflexion points, like the
introduction of magnetic stripe technology, which
could pro-foundly change the electronic payment
industry. ”
-Kenneth Sommer,
CEO VISA International
Visa commercial
Customized Payment Solutions
 VISA Corporate
 VISA Business
 VISA Purchasing
 VISA Distribution

Information Management Solution


 VISA Enhanced Data Service
 VISA Information Source
 VISA travel account manager
VISA

From plastic money to


Mobile to PDA to PC
electronic chips to contactless
Locally relevant expressions
Why under the same umbrella
brand???

 All Visa products were payment systems and were


relevant to the brand vision

 Every new product reinforced what Visa stood for

 Visa could transfer the values of the brand to every


new product
Did the extensions help??
 Reinforcement of the brand promise
 In sync with the company vision
 Helped keep up with the changing times
 Increase in customer base
 More brand loyalty

Strengthening of the brand


Key learnings

 Think global, act local


 Extend only into what is logical and not into what you
can do
 Adaptability of new technologies give an impetus to
growth
 Visual identity of a brand should be transferable

‘Use it or lose it!’


Thank You!

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