Job Redesign and Job Enrichment

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Job Redesign and Job

Enrichment

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Learning Objectives
 Explain what job design is all about.
 Describe how job rotation, job enlargement, and job
enrichment work.
 Describe the five core job dimensions and illustrate
selected enrichment principles that help to create
these dimensions.
 Explain the significance of MPS and job profile
charts.

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Learning Objectives (contd.)
 Discuss five job enrichment principles.
 Cite some illustrations of job enrichment in action.
 Discuss four current challenges in job design.

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Job Redesign

Job redesign refers to any work


changes that increase work
quality or productivity

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Job Redesign Techniques

 In job rotation, the workers moves


from one job to another
 Job enlargement gives the worker
more to do
 Job enrichment gives the worker more
authority in planning and controlling the
work

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Job Rotation
Assemble
components
A, B, and C

Package the unit and Assemble


send it to the components
shipping department D, E, and F

Paint
Paintthe
theouter
outer Solder the entire
casing
casingand
andattach
attach unit and put it into
the
thename
namedecal
decal a casing

Test
Testthe
theunit
unittoto
be
besure
sureititworks
works 6
Core Job Dimensions
… are characteristics that make
work more motivational

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Five Core Job Dimensions
1. Skill variety is the degree to which jobs require a
completion of different activities
2. Task identity involves the degree to which a job
requires completion of an identifiable piece of work
3. Task significance is the degree to which a job has
a substantial impact on others
4. Autonomy is the degree to which a job provides
the worker with freedom in carrying it out
5. Feedback is the degree to which the work provides
the worker with performance information
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Motivating Potential Score
The motivating potential score
measures the presence of core
job dimensions

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Profile Chart of Core Job Dimensions
Figure 8.2

for Three Jobs


High

Job 3

Job 2
Moderate
Job 1

Low
ety

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y
ig.

a ck
om
ari

den

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ton
lv

Ta s
il

sk

Au

Fe
Sk

Ta

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Example of the Relationship Between Selected Job
Enrichment Principles and Core Job Dimensions

JOB ENRICHMENT PRINCIPLES CORE JOB DIMENSIONS

Forming natural work units Skill variety

Establishing client relation. Task identity

Combining tasks Task significance

Vertical loading Autonomy

Opening feedback channels Feedback

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Job Enrichment Principles

1) Formation of natural work units


2) Establishment of worker-client
relationships
3) Combining of tasks
4) Vertical loading
5) Opening of feedback channels

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Vertical Loading
… closes the gap between the
doing and controlling aspects of
the job

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Current Challenges in Job Design

New workplace designs


The increasing use of teleworkers
The challenge in dealing with contract
workers
Managing hard-to-keep employees

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Key Terms in the Chapter
 Job design  Autonomy
 Job rotation  Feedback
 Job enlargement  Motivating potential
 Core job dimensions score
 Skill variety  Job profile chart
 Task identity  Vertical loading
 Task significance

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