Presentation On Evolution of Quality Management

Presentation on
Presentation on
Evolution of Quality Management
PRESENTED TO
PRESENTED TO
DR. ENGR RASHID AHMED CHOWDHURY
DR. ENGR RASHID AHMED CHOWDHURY
PRESENTED BY
PRESENTED BY
MEZBAH UDDIN CHY
MEZBAH UDDIN CHY
17201081
17201081
SEC-2
SEC-2
Introduction
Quality management ensures that an organization, product or service is consistent. It

has four main components: quality planning, quality assurance, quality control and
quality improvement.
Quality management is focused not only on product and service quality, but also on the
means to achieve it. Quality management uses quality assurance, control of processes &
products to achieve more consistent quality.
The history of quality management can be traced all the way back to the middle
ages. Work completed by journey men and apprentices were evaluated and inspected
by the skilled worker to ensure that quality standards were met in all aspects of the
finished product, ensuring satisfaction of the buyer.
Scholar that were responsible for
Quality management evolution
• WALTER SHEWHART
• TAIICHI OHNO
• SHIGEO SHINGO
• W. EDWARDS DEMING
• JOSEPH M. JURAN
• ARMAND FEIGNBAUM
• PHILIP B. CROSBY
• KAORU ISHIKAWA
• GENICHI TAGUCHI
• GENCHI GENBUTSU
Toyota’s Approach
“Genchi Genbutsu” – Continuous improvement is all about practical problem solving,
mainly through going to the “Gemba” (‘where the work is done’) and observing. The
goal is to really understand the problems and its root causes.
Early age of quality management system
CRAFTSMANSHIP
Each craftsmen had a tremendous personal stake in meeting customers’ needs for quality. If
quality needs weren’t met, the craftsman ran the risk of losing customers not easily replaced.
THE FACTORY SYSTEM
A product of the industrial revolution in Europe, began to divide the craftsmen’s trades into
specialized tasks. By audits and/or inspections Defective products were either reworked.
THE TAYLOR SYSTEM
Late in 19th century the United states adopted a new management approach of Frederick w.
Taylor. The goal was increasing productivity without increasing skilled Craftsmen. This led to
remarkable rises in productivity.
Quality Management after world war 2
Prior to the 20th century: Quality is an art Demands overcome potential production An era of

workmanship.
F. Taylor 1900s: The scientific approach to management resulting in rationalization of
work and its break down leads to greater need for standardization, inspection and supervision
Shewhart 1930s: Statistical beginnings and study of quality control.
Late 1930s : Quality standards and approaches are introduced in France and Japan.
1942 : Seminal work by Deming at the ministry of war in USA on quality control
1945 : Founding of the Japan standard association
1946 : Founding of the ASQC
1950 : Visit of Deming in Japan at the invitation of K Ishikawa
Quality Management after world war 2
1951 : Quality assurance increasingly accepted

1957 : Founding of European organization for the control of quality
1961 : The Martin Co in USA introduces the zero defects approach while developing and
producing Pershing Missiles.
1962 : Quality circles are started in Japan
1964 : Ishikawa publishes book on Quality management
1970 : Ishikawa publishes the book on the basics of quality circles and the concept of Total
Quality is affirmed and devised in Japanese industries. Just– n–Time and quality become crucial
for competitiveness.
Reference
• FILE:///E:/AKASH/FULLTEXT01.PDF
• HTTPS://WWW.INTECHOPEN.COM/BOOKS/QUALITY-CONTROL-AND-ASSURANCE-AN-ANCIENT-GREE
K-TERM-RE-MASTERED/THE-EVOLUTION-OF-QUALITY-CONCEPTS-AND-THE-RELATED-QUALITY-MA
NAGEMENT
• HTTPS://WWW.INTECHOPEN.COM/BOOKS/QUALITY-CONTROL-AND-ASSURANCE-AN-ANCIENT-GREE
K-TERM-RE-MASTERED/THE-EVOLUTION-OF-QUALITY-CONCEPTS-AND-THE-RELATED-QUALITY-MA
NAGEMENT
• HTTPS://CDN.INTECHOPEN.COM/PDFS/53946.PDF
• HTTPS://WWW.PROCESSEXCELLENCENETWORK.COM/LEAN-SIX-SIGMA-BUSINESS-PERFORMANCE/A
RTICLES/A-BRIEF-HISTORY-OF-QUALITY-HOW-THE-CONCEPT-OF-QUAL
• HTTP://WWW.BRAINKART.COM/ARTICLE/EVOLUTION-OF-QUALITY_5234/

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Presentation on

Quality management ensures that an organization, product or service is consistent. It

Prior to the 20th century: Quality is an art Demands overcome potential production An era of

1951 : Quality assurance increasingly accepted

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