HR Effectiveness
HR Effectiveness
HR Effectiveness
2013 HR Summit
September 25-26, 2013
Kellogg Conference Hotel at Gallaudet University
Overview
An interactive session focused on defining the cultural traits, desired behaviors and
strategies for HR transformation within and across DC Government agencies.
Our objective is to gain a consensus on the priorities for the HR cultural traits,
identify plans to operationalize the traits and competencies district-wide and
support branding efforts for a sustainable high performing HR community.
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
2
Agenda
Timing Key Topic Facilitator
00:00 – 00.15 Introduction & overview of transformation Kimberly Williams
The DCHR Transformation journey & Aon Hewitt
Key milestones
Implementation plans with key strategic initiatives
Projects 2013 -2014 (recruiting service delivery, training and development)
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
4
Our Journey… Finalize Culture Traits
September-October 2013
DCHR
Brand
Continue HR Culture
Transformation WorK December 2013
September 2013
WE ARE HERE!!
Customer Care Strategy Launch
November-December 2012
Job Specification Re-engineering
(Class & Comp)
February 2013
Finalized Assessment
and Recommendations
November 2012
Launch HRE Workstreams
(L&D, Recruit & Staff)
April 2013
• DCHR Customer Care Strategy first pilot was launched in November 2012 and
2013 HR Summit
second pilot in July 2013.
September 25-26, 2013
Kellogg Conference Hotel at Gallaudet University
• DCHR had already launched the Customer Care Strategy efforts at the end of
FY2012
•2013DCHR
HR Summit
had already begun the SWOT analysis with HR community to gain
September 25-26, 2013
insight
Kellogg on HRHotel
Conference services, processes
at Gallaudet Universityand systems.
2013 HR Summit
September 25-26, 2013
Kellogg Conference Hotel at Gallaudet University
Vision
Empower District employees through cutting edge learning and development opportunities that
support career development and growth which results in a high performing government.
Improving lives through learning!
Strategy
• Provide oversight for learning and development for District government employees
• Ensure career management is integrated into learning and development
• Establish a structured base level assessment and evaluation process to ensure quality and
effective learning and development
• Create synergy between learning and development programs and an employee’s career
path
• Utilize a blended learning model to enhance and increase delivery options
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
10
Recruitment and Staffing
Vision
To have every Talent Acquisition be a memorable “Red Carpet” experience for all of our
customers.
Strategy
• Design and implement a reliable and consistent service delivery model for all employment
changes
• Ensure processes are clearly defined and aligned to the acquisition and management of talent
• Drive organizational strategy with effective partnerships, tools, and systems
• Establish standard service level agreements
• Provide clear centralized HR governance and oversight for talent acquisition and management
• Position the District Government as an employer of choice
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
11
What’s Next?
• Ongoing Communication of HR Effectiveness Strategy
• Finalize and implement the transition plans
– Classification and Reform - FY2014
– Learning and Development Strategy and System (ELM) – 1Q FY2014
– Recruitment and Staffing Framework and System (ATS) – FY2014
• Policies impacting the service delivery model
• Secure an Applicant Tracking System (ATS)
• Implement services on the ATS
• Commence the HR Cultural Transformation initiative – Sept
2013 HR Summit
September 25-26, 2013
Kellogg Conference Hotel at Gallaudet University
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
13
Defining Culture
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
14
What were the Culture Gaps?
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
15
High Performing Culture Profiles
High-Performing Culture Profiles by Strategy
Rank order of
Primary Strategy within High-Performing Companies
All High-
difference from
average company Performing
profile Companies Innovation Customer Service Quality Cost Leadership
Bold text indicates unique difference from overall high-performing culture profile.
2013 HR Summit
2013 HR Summit While these culture/operating environment descriptors are valuable, it
September 25-26, 2013 is necessary to identify and align the cultural drivers that will have
September 25-26, 2013
Kellogg Conference Hoteltheatmost
Kellogg Conference Hotel
Gallaudet University
impact on creating and sustaining the high-performing culture
that supports business objectives.
Gallaudet University
16
Source: Aon Hewitt’s Consulting Engagement 2.0 Study
How Do We Transform?
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
19
Prioritization Activity
XX minutes Culture Trait Based on the group discussion, identify the top three traits that would be most
Prioritization important for DCHR to support the ONE CITY initiative
Mark your top three traits on the recommended trait list using the dots
provided
Based on the dots and general consensus, determine what the top 3 traits are
as a group
List these three traits identified on the chart found on the following worksheet
XX minutes Culture Trait With each top trait identified, discuss the key topics below:
Analysis – Definition: How would you define the trait? What are some key
2013 HR Summit identifiers (behaviors, actions, etc.) to the trait?
2013 HR Summit
September 25-26, 2013 – Risk/Gaps: What are the possible barriers that would make the traits
September 25-26, 2013 hard to manifest in DCHR?
Kellogg Conference
Kellogg Conference Hotel
Hotel at Gallaudet
University
Note any key takeaways identified
Gallaudet University
20
Prioritization Chart
Trait
(Here)
(Here)
(Here)
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
21
Making The Desired Culture
Real (Part 2)
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
22
Operationalizing Activity
Time Task Instructions
XX minutes Defining Behaviors Based on each final trait prioritized and aligned to by the group, discuss the
key topics below:
– Current State: Does the trait manifest itself in DCHR today? Why or why
not?
– Future State: How should the trait manifest itself in DCHR? What
identifiers (behaviors, actions, etc.) would prove that the trait is
manifesting? [PROVIDE AT LEAST 3 IDENTIFIERS PER TRAIT]
List your answers on the cart found on the following worksheet
XX minutes Defining As a group, discuss how we can hold each of the key stakeholder groups
Accountability accountable for manifesting the prioritized trait:
– HR Advisors
– Agency Leaders
– DCHR Staff
– DCHR Leadership
List potential action items, solutions, activities, etc. that each key stakeholder
group can do.
XX minutes Defining Action Plan Based on the group discussion, identify the TOP key action item, solution,
and Success activity, etc. for each stakeholder group
List each identified action item, solution, activity for each stakeholder group
2013 HR Summit on the chart found on the following worksheet
2013 HR Summit
September 25-26, 2013 Define how your group can ensure/support each stakeholder group’s
September 25-26, 2013 success in accomplishing the action item, solution, activity, etc.
Kellogg Conference
Kellogg Conference Hotel
Hotel at Gallaudet
University
Define a reasonable timeline as to when the action item, solution, activity, etc.
Gallaudet University can be completed.
23
Defining Behaviors
Trait
(Here)
(Here)
(Here)
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
24
Defining Actions and Success
DCHR LEADERSHIP HR ADVISORS
Key Activity Key Activity
HR
How we will How we will
ensure success? Advisors ensure success?
When it should When it should
be completed? be completed?
Culture
Transformation
DCHR Agency
Leadership Driven Leaders
Through
Accountability
DCHR STAFF AGENCY LEADERS
Key Activity Key Activity
How we will How we will
ensure success? ensure success?
DCHR Staff
2013
WhenHR Summit
it should When it should
be
2013completed?
HR Summit be completed?
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
25
Next Steps
2013 HR Summit
2013 HR Summit
September 25-26, 2013
September 25-26, 2013
Kellogg Conference Hotel
Kellogg Conference Hotel
at Gallaudet University
Gallaudet University
26