Scribd Logo
Upload

Welcome to Scribd!

  • 3K views

    Lesson # 10 Taking Process of Room Service Orders

    Uploaded by

    Emerson Cruz
    The document provides information on taking and processing room service orders. It discusses doorknob menus that guests can use to place orders by selecting items and leaving the menu outside their door. It also covers receiving orders over the telephone by following a scripted conversation. Finally, it explains how orders are coordinated by either a manual or electronic system, with the order being prepared in the kitchen and delivered to the guest room on a tray or trolley.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Lesson # 10 Taking Process of Room Service Orders

    Uploaded by

    Emerson Cruz
    3K views36 pages
    The document provides information on taking and processing room service orders. It discusses doorknob menus that guests can use to place orders by selecting items and leaving the menu outside their door. It also covers receiving orders over the telephone by following a scripted conversation. Finally, it explains how orders are coordinated by either a manual or electronic system, with the order being prepared in the kitchen and delivered to the guest room on a tray or trolley.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides information on taking and processing room service orders. It discusses doorknob menus that guests can use to place orders by selecting items and leaving the menu outside their door. It also covers receiving orders over the telephone by following a scripted conversation. Finally, it explains how orders are coordinated by either a manual or electronic system, with the order being prepared in the kitchen and delivered to the guest room on a tray or trolley.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    3K views36 pages

    Lesson # 10 Taking Process of Room Service Orders

    Uploaded by

    Emerson Cruz
    The document provides information on taking and processing room service orders. It discusses doorknob menus that guests can use to place orders by selecting items and leaving the menu outside their door. It also covers receiving orders over the telephone by following a scripted conversation. Finally, it explains how orders are coordinated by either a manual or electronic system, with the order being prepared in the kitchen and delivered to the guest room on a tray or trolley.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 36
    At a glance
    Powered by AI
    The document outlines the process of taking and processing room service orders, including receiving orders via doorknob menu, telephone, or computerized system. Precise communication and coordination between different departments is important.

    Guests can place room service orders by completing a doorknob menu left at their door, calling the room service department by telephone, or using an interactive television or computerized system in some hotels.

    When taking an order from a doorknob menu, the room service attendant should collect the room number, guest name, menu items and quantities ordered, prices, preferred serving time, delivery charges, and any special instructions from the guest.

    Welcome

    Prayer
    Attendance
    Taking and Processing
    Room Service Orders
    INTRODUCTION

    Introduction

    As a room service attendant, you must make sure that you are
    familiar with the way the order system works in the
    establishment you are working at. Guests may place a room
    service order by completing a doorknob menu or through a
    telephone call. Some establishment now also use a
    computerized system in order taking.
    GETTING AN ORDER FROM THE
    DOOR KNOB MENU

    Contents of a Door Knob Menu

    A doorknob menu is a menu card hung behind the


    doorknob of a room or a suite. This menu card may
    comprise a selection of dishes and beverages and
    their rates or prices. The following are the
    information that you get from the doorknob menu
    1.The number of pax or the number of guests
    who will be eating.
    2. Room number
    3. Name of guests
    4. Menu items
    5. The quantity of each item
    6. Price for each item
    7. Preferred serving time
    8. Information on the delivery charge
    9. Special instructions
    10. Signature
    Taking Orders from a Doorknob Menu

    Typically, an assigned room service staff will be tasked to collect all


    doorknob menu orders according to the schedule. For breakfast menus,
    doorknob menu cards are collected at night.

    The steps in taking orders from the doorknob menu are as follows:
    1. Collect the doorknob menu orders floor by floor preferably starting from
    the top floor downward. Write down the room number on each doorknob
    menu order.

    2. Post down orders at the point of sale terminal to prepare the bill.

    3. Sort out all room service orders according to the time of service starting
    from the earliest one. Give priority to VIP guests.

    4. Estimate the time required for the preparation of the order.

    5. In case of a delivery delay, politely inform the concerned guest.


    The Process of Order in Room Service

    1. Telephone ( most common)


    2. Interactive TV System
    3. Door knob Menu
    Watch Video
    RECEIVING AN ORDER
    THROUGH THE TELEPHONE
    Conversation in Room Service
    COORDINATING THE ORDER

    Room service orders can be distributed manually or


    electronically. Some hospitality establishments operate an
    electronic room service order-taking system where
    information is fed into a computer or a cash register which
    produces the printed bill. At the same time, the order is
    electronically transferred to the kitchen for preparation.

    Meanwhile, other establishments use a manual system. This


    involves a docket or an order slip filled up manually and then
    transferred to the kitchen in the same way as a manual food
    order docket is processed from the dining room or the
    restaurant.
    Once taken, the orders should be immediately transferred to the
    appropriate locations such as the following:

    1. Wine store or the bar

    2. Pantry for room service

    3. Kitchen

    4. Bistro or cafe

    5. Other departments (Concierge, housekeeping and sales and


    marketing)
    Preparing the Tray and Trolley for
    Room Service

    When preparing the tray and the trolley for room service, only
    the necessary tableware and condiments are placed together
    with the food order. The setup of trolleys and trays may also
    include a vase or floral decorations and tray cards which can be
    used for promotions and in giving information to guests
    regarding the pickup of soiled tableware. 
    It is advisable to use trays for orders of one or two guests only.
    When the order includes menu items for three or more guests, it
    is better to use a trolley. However, some establishment may
    require using the trolley even for the order of a single guest.
    Question:

    1. What is Door Knob Menu?


    2. How can you avoid room service
    mistake?
    Activity
    Activity # 7

    1. Create a script about telephone conversation based


    on the procedure of taking order in room service.

    2. Using a video presentation to add your phraseology or


    script, you can get a buddy to do this task for your relatives.

    3. Upload your task in our Google Drive.


    Rubric

    Correct Procedure 40%


    Props/ Materials 40 %
    Overall Quality Video 20%
    Total: 100 %
    Quiz # 7
    Taking and Processing
    Room Service Orders
    Thank You

    You might also like