New Public Service: Serving, Not Steering'
New Public Service: Serving, Not Steering'
New Public Service: Serving, Not Steering'
Public servants do
not deliver customer service; they deliver democracy.
“New Public Service”
• The NPS asserts that the primary role of the
public servant is to help citizens articulate and
meet their shared interests rather than to
attempt to control or steer society.
The Roots of the New Public Service
– the notion that public problems are more likely resolved through
discourse, community engagement and dialogue among key
stakeholders rather than following cumbersome rules and lengthy
procedures
The New Public Service
• Theories of citizenship, community and civil
society, organizational humanism and the new
public administration, and postmodernism
have helped to establish a climate in which it
makes sense today to talk about a New Public
Service.
7-Principles of NPS
1. Serve Citizens, Not Customers
2. Seek the Collective Public Interest not the
group interest
3. Value Citizenship over Entrepreneurship
4. Think Strategically, Act Democratically-
5. Recognize that Accountability Isn’t Simple
6. Serve Rather than Steer
7. Value People, Not Just Productivity
How can the principles of the New
Public Service be put into practice?
• The answer is, that practicing public
administrators in particular jurisdictions and
organizations are in the best position to
consider the ways in which the principles of
citizen engagement and democratic values can
be instilled and enhanced in the governance
process.
1. Serve Citizens, Not Customers
• The public interest is the result of a dialogue
about shared values rather than the aggregation
of individual self-interests.