The Clientele and Audiences of Social Work

The Clientele and
Audiences of Social Work

Lesson 3 The Clientele and Audiences of
Social Work
• Learning Competencies:
1. describe the clientele and audience of social work
HUMSS_DIASS 12-lg-24
2. distinguish the needs of individuals, groups, organizations and
communities
Characteristics of Clientele and Audiences
of Social Work
All people with various social concerns (in terms of being
marginalized or experiencing social injustice or having their rights
violated or disrespected) share characteristics qualities of the clientele
and audience of social work.
1. Individuals
2. Families
3. Groups
4. Communities
The Individual as Client of Social Work
The individual level is generally work on an individual
who has to be assisted to fit in a larger environment or
someone who has been deprived space by the larger
environment calling for change or simply improving
one’s ability to cope with it.
The Group and Organization as Client of
Social Work
Groups are people existing with similar or common identity.
Gay men and lesbians, migrants, women, abused or neglected
children, elderly, pensioners, veterans, military service men
and women, people in conflict with the law, unemployed,
people with substance abuse and addiction represent groups
such as members of an organization or place of employment,
or pupils and students in school setup. We classify them as
groups because they form collectivities in terms of level of
services they have to receive.
The Community as Client of Social Work
Community has the largest share in the clientele and audience of
social work because individuals and families are essentially members
of the community. A community may exist as a marginalized sector,
and in which case, the social work services may gear toward their
emancipation and empowerment. In some cases, they may constitute
the majority imposing general norms that seek to marginalized
minorities and those different from them. In this case, social work may
focus on community transformations to cause environmental change
so as to make it possible for individuals and groups on the minority to
achieve social well-being or social justice and respect for their rights.
Needs of Various Types of Clientele and
Audiences of Social Work
The needs of clientele and audiences:
1. To be empowered
2. To be socially included by the way of insuring that one
receives what is legally due him/her
3. The one who receive the necessary care he/she receives
4. The right to be respected
5. Justice
6. Social welfare
Social Worker Job Description
While the tasks associated with each job vary within the field of
social work, some common social work tasks are listed below.
1. Identify people who need help, such as vulnerable children and
older adults, those struggling with mental illness or addiction, and
families living in poverty.
2. Assess clients’ needs, strengths, and goals, and develop a plan to
support individuals and families as they work toward their goals.
3. Counsel people to manage challenges in their lives such as illness,
loss, unemployment, and family problems, providing connections
with community resources addressing such challenges.
Social Worker Job Description
4. Assist individuals and families in meeting basic needs by
connecting them to food assistance resources, child care, and
healthcare.
5. Help clients navigate government assistance and benefits programs
such as Medic Aid, Social Security Disability Insurance, and food
assistance programs.
6. Respond to crisis situations such as mental health crises and
spousal or child abuse reports.
7. Advocate for access to resources needed to improve people’s lives.
Lesson 4 The Settings, Processes, Methods,
and Tools of Social Work
• Learning Competencies:
1. identify the settings in which social workers are found
Government Setting
The government setting offers the widest space for a variety of social work services. Social
workers may work on-site at a government agency; at a non- governmental agency whose client
base is generated from their relationship with a government agency; or in a contracting
relationship as independent consultants.
The range of government settings in which social workers practice include:
• Agencies serving children and families, such as foster care agencies;
• Health care settings, including community-based clinics and hospitals;
• Schools;
• Local correctional facilities;
• Settings that serve older adults, such as nursing homes; and
• Agencies serving military veterans and active duty military personnel.
Examples: Government foster care agencies (children and families),healthcare settings, including
community-based clinics and hospitals, schools federal, state or local correctional facilities,
settings that serve older adults (nursing homes).
Private Sectors Settings
In the private sector, particularly corporate setting, occupational
social work is practiced. The type of social work typically has five
structures within which it generates interventions:
• Employee assistance program
• Labor union services
• Human resource management offices
• Community relations offices
• Organizational development initiatives
Example: advocacy consultancy services, employee assistance program,
counseling, policy and program development
Civil Society Setting
The civil society sector sees itself as champion of the people with regard to ensuring
accountability in government services; hence, social workers in civil society tend to work
advocacies of human rights and social justice. Their work ensures the delivery to concerned
sectors and universal basic needs that may range from physical needs, intellectual
development, emotional development, social growth, and spiritual growth.
Therefore, the social work practice promotes civil society in building strong social capital
through the following measures:
• Mobilizing Community
• Advocacy and Public Communication
• Conflict Transformation
• Promotion of Social Cohesion and Solidarity
• Enabling Environment
Example: child caring and child placing social welfare agencies, offerings services for adoption,
foster care, etc.
School Setting
The school is a social service and within it lies, similar situation that
arise elsewhere:
• Violation of human rights
• Injustice
• Violence
• Sexual harassment
• Discrimination
Here, the social workers can facilitate school entry into community,
understanding the community, engagement with community, selecting and
implementing correctly social development intervention, and exit strategically.
Example: school public and private schools
Community Setting
A community consists and represents all kinds of social work
services. It is the locus of social work challenges. It is in the community
where human rights of individuals and groups are denied or violated; it
is in the community where injustices are made and committed; it is in
the community where marginalization for individual and groups occur.
Example: LGU’s on each barangay, local council, church, people’s
organization

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The Clientele and

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