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    INFOSYS Quality Systems: Prepared by

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    Infosys is India's largest software exporter and consultancy firm, founded in 1981. It has over 50 offices and 105,453 employees worldwide. Infosys follows high quality standards like CMMI Level 5, ISO certifications, and Six Sigma. It uses quantitative quality management approaches like statistical process control, defect prediction, and process benchmarking. Key elements of Infosys' project processes include traceability, defect tracking, metrics, estimation, quality assurance, and risk mitigation.

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    INFOSYS Quality Systems: Prepared by

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    roshan_liz
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    Infosys is India's largest software exporter and consultancy firm, founded in 1981. It has over 50 offices and 105,453 employees worldwide. Infosys follows high quality standards like CMMI Level 5, ISO certifications, and Six Sigma. It uses quantitative quality management approaches like statistical process control, defect prediction, and process benchmarking. Key elements of Infosys' project processes include traceability, defect tracking, metrics, estimation, quality assurance, and risk mitigation.

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    INFOSYS Quality Systems

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    Infosys is India's largest software exporter and consultancy firm, founded in 1981. It has over 50 offices and 105,453 employees worldwide. Infosys follows high quality standards like CMMI Level 5, ISO certifications, and Six Sigma. It uses quantitative quality management approaches like statistical process control, defect prediction, and process benchmarking. Key elements of Infosys' project processes include traceability, defect tracking, metrics, estimation, quality assurance, and risk mitigation.

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    Download as pptx, pdf, or txt
    1K views22 pages

    INFOSYS Quality Systems: Prepared by

    Uploaded by

    roshan_liz
    Infosys is India's largest software exporter and consultancy firm, founded in 1981. It has over 50 offices and 105,453 employees worldwide. Infosys follows high quality standards like CMMI Level 5, ISO certifications, and Six Sigma. It uses quantitative quality management approaches like statistical process control, defect prediction, and process benchmarking. Key elements of Infosys' project processes include traceability, defect tracking, metrics, estimation, quality assurance, and risk mitigation.

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    of 22

    INFOSYS Quality Systems

    Prepared by
    Karan Bhalla 101
    Fenil Gandhi 105
    Mehul Gupta 107
    Priyam Gupta 108
    Deepak Ramkrishna 114
    Roshan James 115
    Infosys
    • India’s largest software exporter and consultancy firm Infosys
    • Infosys Technologies Ltd. founded in 1981
    • global leader in the "next generation" of IT and consulting with revenues of over US$ 4 billion.
    • defines, designs and delivers technology-enabled business solutions
    • complete range of services by leveraging our domain and business expertise and strategic
    alliances with leading technology providers
    • Global Delivery Model (GDM)- rise of offshore outsourcing
    • global footprint with over 50 offices , 105,453 employees
    • Values
    – Customer Delight
    – Fairness
    – Pursuit of Excellence
    • “Powered by Intellect, Driven by Values” .
    • Follows a proper quantitative quality management, as expected at Level 5 of CMM
    • quality through the highest standard
    • CMMI Level 5 Certification, ISO, EN9100, Six Sigma and Baldridge standards
    Software quality measures

    • (quality of design)- conformance to explicitly


    stated functional and performance
    requirements, explicitly documented
    development standards and implicit
    characteristics
    • (quality of conformance)- how valid the design
    and requirements are
    Generalized Software Quality Approach

    two approaches

    • the procedural approach -procedures and


    guidelines for the review and testing activities
    are established
    • the quantitative approach-
    – setting a quantitative quality goal
    – then managing the software development process
    quantitatively
    • Benchmarked against world-class standards
    and models such as ISO 9001-TickIT, SEI-
    CMM / CMMI, ISO 20000, ISO 27000, AS 9100,
    TL 9000 and ISO 14001
    Strategic improvement initiatives
    • Baldrige-based assessment of units for business
    excellence
    • Organization-wide reuse and tools initiatives for
    productivity improvement
    • Patent application filed for PROSO, our project
    scheduling model
    • Program management framework to enable execution of
    large deals
    • Proactive risk assessment model and approach
    • Internal quality certification
    Quality At Infosys

    Continuous Quality Improvement Policy


    • applied to Infosys‘ core engagement delivery
    processes, support processes
    • policy-based approach that embeds automated
    policy monitoring "sensors" across the SDLC
    • following clearly defined expectations for building
    quality and security into code
    • QA freed from the constant interruption of having
    to review, reproduce, and remediate defects
    Quality At Infosys cont..
    Quantitative Quality Management
    • Various Software reliability models and the concept of
    Defect Removal Efficiency is used
    • defect prediction
    • defect patterns observed in past projects are used
    [Process Database (PDB) ]
    • SPC technique for micro controls
    • for effort recording, an in-house tool is used and for
    defect logging and tracking a commercial tool is used
    Quality At Infosys cont..

    Statistical Process Control


    • micro-level SPC employed to the coding phase
    • two main quality control activities of this phase
    are code reviews and unit testing
    • control limits for key parameters like defect
    density found in reviews, preparation rate, review
    rate
    • specification limits are set based on the
    improvement goals of the organization
    Accrued Benefits of Continuous Software
    Quality Improvement
    • Employee Related initiatives aimed at
    bettering their quality of life
    • Static analysis
    • Code review during development
    • Automated regression testing
    'Four R’s of Infosys' for Software Quality Assurance

    • Risk
    • Return on Investment
    • Regulations
    • Rich customer experience
    CMMI Credentials
    Capability Maturity Model (CMM) service mark owned by Carnegie Mellon
    University (CMU) and refers to a development model elicited from actual data

    Infosys has been assessed at the highest Level, Level 5 of the CMM
    Processes at Infosys
    Processes are defined by clear ownership using the ‘Entry, Task, Verification, Exit’
    (ETVX) paradigm along with clearly defined roles and responsibilities. 
    Process Infrastructure

    • PRIDE
    • Quality System Documentation (QSD)
    • Body of Knowledge (BOK)
    • Process Assets
    • Process Capability Baseline (PCB)
    • Tools Repository
    Tools for Quality

    • Integrated Project Management


    • Process Database
    • InFlux
    • PRISM
    Key Elements of Infosys Project Processes

    • Traceability
    • Defect Detection, Prevention, Tracking
    • Measures & Metrics
    • Estimation
    • Quality Assurance & Quality Control
    • Risk Mitigation
    Product Quality Management System at Infosys

    • integrates the key ingredients of the QA processes into


    one system
    • designed on a workflow-based model
    • PQMS achieves process efficiency and better predictability
    through continuous closed loop corrective actions
    • PQMS workflow engine - four essential components
    – test management
    – product management
    – customer management
    – reports management
    Test Management Sub-System (TM)
    •provides a complete test management support
    •support four essential functional activities

    • Test Role Definitions


    This module allows the definition of roles and responsibilities mapping the QA organization structure

    • Test Procedure Definitions


    This module allows the creation and maintenance of test procedures

    • Test Planning & Tracking


    – Test Planning
    – Effort Estimation
    – Test Scheduling
    – Tracking and Monitoring
    • Results Management
    This module captures the results of the tests executed
    – Total test cases executed
    – Total Pass/Failed/Blocked test cases
    – % Coverage overall
    – % Coverage product/platform/module wise breakup
    – % Failure for the release
    Product Management Sub-System (PM)
    • provide a comprehensive product inventory and
    configuration management support
    • effective and efficient management of the lab
    inventory, network models and pertinent device
    configuration management

    • Customer Management Sub-System (CM)


    • map testing requirements to customer-defined
    features
    Reports Management Sub-System (RM)

    Provides the interface to various stakeholders on the quality of the product


    Reports Management Sub-System -3-tier reporting model
    Quality Management – People Perspective

    • The people element is the core foundation of


    Quality Management
    • Organizational Culture for Quality is practiced
    from induction into the organization to
    appraisals

    • Employee Related initiatives aimed at


    bettering their quality of life
    Performance, Quality Awards & Recognitions

    • Infosys Among Top 20 Global Companies to Win the Most Admired


    Knowledge Enterprises (MAKE) Award 2010
    • Infosys is ranked among the top ten value-creating technology and
    telecommunications companies by The Boston Consulting Group
    • Infosys listed on Forbes' Asian Fabulous 50 for the fourth consecutive
    year
    • Infosys ranked among the greenest brands in India
    • Infosys BPO recognized at the Six Sigma Global Summit
    • Infosys Australia achieves enhanced CMMI Level 5 quality standard
    • Infosys BPO wins the Global Six Sigma award
     

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