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    Working Report On Southeast Bank Limited

    Uploaded by

    Sheikh Imam Sharif
    The document provides an overview of Southeast Bank Limited, outlining their mission, vision, objectives, corporate structure, products and services, operational details, corporate social responsibility initiatives, and recommendations from an internship experience. Key areas discussed include the bank's focus on technology, customer service, growth, ethics, and contributing to the national economy and society. Challenges identified include resource constraints, management information systems, employee motivation, and queueing problems.

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    Working Report On Southeast Bank Limited

    Uploaded by

    Sheikh Imam Sharif
    36 views13 pages
    The document provides an overview of Southeast Bank Limited, outlining their mission, vision, objectives, corporate structure, products and services, operational details, corporate social responsibility initiatives, and recommendations from an internship experience. Key areas discussed include the bank's focus on technology, customer service, growth, ethics, and contributing to the national economy and society. Challenges identified include resource constraints, management information systems, employee motivation, and queueing problems.

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    Working Report on Southeast Bank Limited

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    The document provides an overview of Southeast Bank Limited, outlining their mission, vision, objectives, corporate structure, products and services, operational details, corporate social responsibility initiatives, and recommendations from an internship experience. Key areas discussed include the bank's focus on technology, customer service, growth, ethics, and contributing to the national economy and society. Challenges identified include resource constraints, management information systems, employee motivation, and queueing problems.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    36 views13 pages

    Working Report On Southeast Bank Limited

    Uploaded by

    Sheikh Imam Sharif
    The document provides an overview of Southeast Bank Limited, outlining their mission, vision, objectives, corporate structure, products and services, operational details, corporate social responsibility initiatives, and recommendations from an internship experience. Key areas discussed include the bank's focus on technology, customer service, growth, ethics, and contributing to the national economy and society. Challenges identified include resource constraints, management information systems, employee motivation, and queueing problems.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 13

    Working Report on

    Southeast Bank Limited


    Student Name – Sheikh Imam Sharif
    Id no - 1220433
    Company Profile
    Mission Vision Objective

    • High quality financial services with state of • To be a premier banking institution in • Provide service with high degree of
    the art technology Bangladesh and contribute significantly to professionalism and use of modern
    • Fast customer service the national economy technology
    • Create long - term relationship based on
    • Sustainable growth strategy
    mutual trust
    • Follow ethical standard business • Respond to customer needs with speed and
    • Steady return on shareholders equity accuracy
    • Innovative banking at a competitive price • Share their values and beliefs
    • Attract and retain quality human resource • Grow as the customers grow
    • Commitment to corporate social • Provide products and service at
    responsibility competitive pricing
    • Ensure safety and security of customers'
    valuables in trust with the bank

    Corporate Slogan .....A bank with vision


    Corporate Division/ Department
    General Banking Division
    Investment Division
    Financial Administration Division
    Audit and Inspection Division
    Marketing & Public Relation Division
    Card Division
    Human Resource Division
    Credit and Recovery Division
    Dispatch Division
    Accounts Division
    Remittance Division
    Foreign Exchange Division
    Internal Control & Compliance Division
    International Division
    IT Division
    Risk Management Unit
    SME investment
    Product Lines or Services
    Conventional Banking Islamic Banking Loans And Advances
    • Mudraba Saving (SB) Account
    • Savings (SB) Account • Al – Wadiah Current (CD) Account • Pesonal Loan
    • Current (CD) Account • Mudraba Short Notice Deposit (MSND) • Home Loan
    • Special Notice Deposit (SND) • Mudraba Term Deposit Receipt (MTDR) • Educational Loan
    • Fixed Deposit Receipt (FDR) • Mudraba Double Benefit Scheme • Working Capital Finance
    • Double Benefit Scheme (DBS) • Mudraba Monthly Saving Scheme • Overdraft
    • Monthly Saving Scheme (MSS) (MSS) • Project Finance
    • Millionaire Deposit Scheme (MDS) • Mudraba Millionaire Deposit
    • Mudraba Hajj Sanchay Prokalpa

    Southeast Bank Cards Foreign Exchange Department


    ATM SERVICES SME
    • • Letter of Credit (LC) BANKING
    Southeast Bank Debit Card
    • Dual Currency Visa Credit Card • Packing Credit
    • Loan Against Export Bill E-STATEMENT SERVICES
    • Remittance Card
    • • Loan Against Trust Receipt
    Southeast Bank Virtual Card

    EXPORT AND IMPORT ONLINE BANKING LOCKER SERVICES REMITTANCE SERVICES


    Operational Details
    Account
    s
    Export Foreign
    opening Exchange
    Remittance
    Cash Clearing and Departmen
    Departmen
    Import t
    Section Section t

    General
    Banking

    Loan Department
    Corporate Social Responsibility

    • Southeast Bank operates under a double bottom line agenda where Bank's sustained growth objectives
    and social responsibility go hand in hand as it strives towards a poverty free, prosperous Bangladesh.
    • The Bank considers CSR activities not as a voluntary service but incorporates this with core Banking
    operation as long term sustainable ongoing process with a view to increasing Bank's brand image.
    • Whether it is a donation to a hospital, providing fund for sporting events or a contribution during natural
    calamities, SEBL and its CSR activities reach the elements of the society for helping the people.
    Internship Experience/Observation
    Account
    opening

    Collection of
    cheques
    Cash sorting
    through
    clearing house

    Solving various
    customer Remittance
    querries
    JOB
    RESPONSIBILITIES

    Incoming and
    Auditing and
    Outgoing
    preparing
    register
    vouchers
    maintenance

    Issuance of
    Bill Collection
    cheque books
    Functions of The Department
    Credit Division
    Audit Inspection Recovery Distribution
    Central Account Division
    Establishment Division
    International Division
    Information Technology Division
    Card Division
    Marketing and Branch Division
    Training Division
    Treasury Division
    Board Division
    Human Resource Division
    Internship Outcome/ Issue Analysis

    Management
    Motivation of
    Information
    Employees
    System
    Problems / Challenges
    faced / identified the
    workplaces

    Resource Queuing
    Implication Problem
    Analyze the issue based on relevant theory
    • Queuing Problem
    Introduction of more servers operated by employees

    • Resource Implication
    Shortage of computer as a result employees cannot give efficient services to customers

    • Management Information
    Software uses too much jargon languages that can be master after a long time of practice software. It was really
    challenging for me to, customer information entry, and receiving invoice, bill of entries register in a day, cash
    register and maintaining teller register.

    • Motivation of Employees
    Bartol and Martin (1998) consider motivation a powerful tool that reinforces behavior and triggers the tendency to
    continue. In other words, motivation is an internal drive to satisfy an unsatisfied need and to achieve a certain goal.
    Recommendation
    • More audio and video advertisements about Southeast Bank in television as well
    as in newspapers.
    • To improve the network and software.
    • Taking appropriate margin for the borrower to repay the loans.
    • A separate call center for the clients as officers have to answer the phone calls of
    the clients and deal face to face with customers at the same time.
    • Creating new feasible product lines for clients.
    • Foreign exchange department should be fully computerized therfore the
    international trade would be more convenient for both the bankers and the
    clients.
    • Bank should offer more facilities to the customers such as more ATM machine.
    Conclusion and implication
    In today’s world of business without bank's co-operation, it is almost impossible to
    run any business or production unit of business. Southeast Bank Limited is playing
    a vital role in financing import and exports of the country and helping the
    businesses by providing funds to run.
    There are lots of local and foreign banks competing in banking industry in
    Bangladesh and the Southeast Bank Limited is keeping its promises for about
    fifteen years among them very successfully.
    Before my internship I had small idea about banking but that was only bookish.
    Now after completing my internship period and preparing term paper on it I got
    practical aspect of banking. It will definitely help me to see the things from
    banking perspective also. It provided me with a realistic work preview and offered
    practical, supervised learning experience.
    Thank You

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