Malcolm Baldrige Award: Applicability in B-Schools
Malcolm Baldrige Award: Applicability in B-Schools
Malcolm Baldrige Award: Applicability in B-Schools
Applicability in B-schools
Submitted By:
Augustine Herbert (1021011)
Nikita Fernandes (1021047)
Amit Kumar (1021059)
Malcolm Baldrige National Quality Award
It recognizes U.S. organizations in the business, health
care, education, and nonprofit sectors for performance
excellence of both public and private U.S. organizations
given by the President of the US.
It is based at and managed by the National Institute of
Standards and Technology, an agency of the U.S.
Department of Commerce.
Up to 18 awards may be given annually across six
eligibility categories—manufacturing, service, small
business, education, health care, and nonprofit.
As of 2010, 91 organizations had received the award.
• The program and award were named for Malcolm
Baldrige who served as United States Secretary of
Commerce during the Reagan administration, from
1981 until Baldrige’s 1987 death in a rodeo
accident.
• In 2010, the program's name was changed to the
Baldrige Performance Excellence Program to
reflect the evolution of the field of quality from a
focus on product, service, and customer quality to
a broader, strategic focus on overall organizational
quality—called performance excellence
Criteria for Performance Excellence
The criteria work as an integrated framework for managing an
organization.
They help organization to align resources, improve communication,
productivity, and effectiveness and achieve strategic goals.
They are simply a set of questions focusing on critical aspects of
management that contribute to performance excellence:
◦ Leadership
◦ Strategic planning
◦ Customer focus
◦ Measurement, analysis and Knowledge Management
◦ Workforce focus
◦ Operational focus
◦ Result
Organization Profile:
Environment Relationship & strategic situation .
Strategic Workforce
Planning focus
Results
Leadership
Customer Operational
focus focus