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    Emergency Department Patient Kiosk

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    api-488097590
    This proposal suggests implementing self-service kiosks in the emergency department to reduce wait times, save costs, eliminate errors, and increase patient satisfaction. The kiosks would allow patients to check-in, have their information scanned, integrate with medical records, and print wristbands. It is estimated that each kiosk could save 10-15 minutes per patient. The project would install 3 kiosks initially with a total budget of $70,340, reducing wait times from over 6 hours to 4 hours on average.

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    Emergency Department Patient Kiosk

    Uploaded by

    api-488097590
    128 views11 pages
    This proposal suggests implementing self-service kiosks in the emergency department to reduce wait times, save costs, eliminate errors, and increase patient satisfaction. The kiosks would allow patients to check-in, have their information scanned, integrate with medical records, and print wristbands. It is estimated that each kiosk could save 10-15 minutes per patient. The project would install 3 kiosks initially with a total budget of $70,340, reducing wait times from over 6 hours to 4 hours on average.

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    emergency department patient kiosk

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    This proposal suggests implementing self-service kiosks in the emergency department to reduce wait times, save costs, eliminate errors, and increase patient satisfaction. The kiosks would allow patients to check-in, have their information scanned, integrate with medical records, and print wristbands. It is estimated that each kiosk could save 10-15 minutes per patient. The project would install 3 kiosks initially with a total budget of $70,340, reducing wait times from over 6 hours to 4 hours on average.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    128 views11 pages

    Emergency Department Patient Kiosk

    Uploaded by

    api-488097590
    This proposal suggests implementing self-service kiosks in the emergency department to reduce wait times, save costs, eliminate errors, and increase patient satisfaction. The kiosks would allow patients to check-in, have their information scanned, integrate with medical records, and print wristbands. It is estimated that each kiosk could save 10-15 minutes per patient. The project would install 3 kiosks initially with a total budget of $70,340, reducing wait times from over 6 hours to 4 hours on average.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 11

    Emergency Department

    Self-Service Kiosk
    Proposal

    HCIN 543 Database and Knowledge Management


    By Chi Nguyen, Mojdeh Amini. Katy Deng Hanifah Mutesi,,Fahad Noshili
    University of San Diego
    Proffesors Kurt Hanft and Michelle Calleran
    May 2020
    Background/Problem
    Packed room with unhappy patients,
    Duplicate work & manpower,
    Wrong data entry,
    Waste time and costs

    How to reduce wait time, save


    costs, eliminate errors, and
    increase patient satisfaction?

    2
    Proposed Solution FR
    Self-service check-in and registration

    Scanner for Driver’s License, Credit Card, Barcodes

    Integration with EMR (CERNER)

    Patient wristband printer with tracker

    Biometric authentication

    Payment processing

    Elo Self-service Kiosk Language assistance (English, Spanish, Tagalog)

    3
    Project Scope
    OBJECTIVE
    ● Improving efficiency of admission:
    ○ 10-15 minutes/ new patient
    ○ 2 minutes/ established patient
    Overall, length of stay in the ED from> 6 hours to 4 hours
    ● Enhancing patient safety
    ○ Privacy protection
    ○ Error elimination
    ● Reducing use of human resource on reg by 50%
    ● Reducing waste of paper prints by 50%

    MILESTONES
    ● Early May 2020 - project approved
    ● Mid May 2020 - vendor selected and contract signed
    ● Mid July 2020 - 3 kiosks installed for the Emergency Room

    4
    FR
    Project Implementation
    Current Process
    (10 minutes)
    5+ Minutes

    10+ Minutes

    5
    Implementing a self-service FR
    kiosk...

    (10 minutes)
    5+ Minutes

    10+ Minutes

    ★ One kiosk can save


    10 to 15 minutes per patient
    6
    ★ One kiosk can save FR
    Improved Process 10 to 15 minutes per patient

    (10 minutes)

    7
    FR
    Improvements
    One hour at ED...
    5 15 patients (ideal) or
    Before Error-prone
    receptionists 10 patients (delayed)
    2
    6 + 18 Less human error
    After receptionists
    = 24 patients
    + 3 kiosks
    ● One kiosks saves at least 10 to 15 minutes wait time per patient
    ● One-stop check-in: identification, registration, payment, wristband
    ● Capture patient information digitally
    ○ Minimize human error
    ○ Integrated with EMR
    ○ Avoid duplicated information
    ○ Enhanced privacy - HIPPA
    8
    Implementation Timeline
    Project Budget FR
    Item Quantity Unit Unit Price Subtotal Cost

    Kiosk (Off-the-shelf) 4 Kiosk $3,000 $9,600


    (negotiate 20% off) -$600
    $2,400

    Installation Cost (Vendor) 4 Kiosk $200 $800

    Software Licence (Vendor) 12 Month $3,000 $36,000

    Customizing kiosk software (Vendor) 24 Hour $80 $1,920

    System integration cost (Vendor) 80 Hour $80 $1,600

    User Acceptance Testing cost (working 56 Hour $40 $2,240


    hours of staff)

    Project management cost (working hours 360 Hour $40 $14,400


    of staff)

    Technical Support/ Maintenance (Vendor) 12 Month $300 $3,600

    Estimated energy cost (all kiosks) 12 Month $15 $180

    Total Cost $70,340

    One-time cost: $30,560 Monthly cost: $3,315


    9
    FR
    Implementation Timeline

    10
    Thank You.
    Questions? IT Department
    619-777-7474
    [email protected]
    www.hospital.com

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