Awareness Session On Integrated Management System

Awareness Session
on
INTEGRATED MANAGEMENT SYSTEM
ISO 9001:2015 – Quality Management System

ISO 14001:2015 – Environmental Management System
ISO 45001:2018 – Occupational Health & Safety
Management System
What is ISO 9001:2015?
ISO 9001:2015 is an international standard dedicated to

Quality Management Systems (QMS).
It outlines a framework for improving quality and a

vocabulary of understanding for any organization looking
to provide products and services that consistently meet
the requirements and expectations of customers and
other relevant interested parties in the most efficient
manner possible
Implementation of ISO 9001:2015
in Logistics sector
•To have strict quality and safety regimes.

•To improve the image and reputation of our
organization, transmitting greater security and
customer satisfaction.
•Risk assessment and action plans to correct
them.
•Business opportunities and new clients.
•Fulfilment of customer needs and requirements
on time
Key Principles of ISO 9001:2015
Customer Engagement Process

Leadership
Focus of People Approach
Evidence
based Relationship
Improvement Management
Decision
Making
Using a Warehouse Management System
1. CUSTOMER FOCUS (WMS) to Satisfy
To meet the requirements Customer Expectations.
of ABAL customers
Meet the customer requirements

with legal and regulatory
Monitor and analyse
requirements.
customer satisfaction is
essential for
E.g.; Service Level Agreements
continual improvement.
E.g.; Customer Survey /

Lost Business Analysis /
Dealer Reports
Communicate
in a way that
respects the
client’s time and attention.
E.g.; Emails / Phone

2 – LEADERSHIP - Establishing strategic direction and operational purpose
1- Create Policy & Objectives 2 - Identify Roles & Responsibilities
Establish, review and maintain a policy & objectives, Ensure that responsibilities and authorities for
but also needs to ensure that it is applied within relevant roles are assigned, communicated and
the organization. understood within the organization.
E.g.; Quality Policy & Objectives E.g.; Organization Chart / Job Description
3 - Organizational Change
Ensure the integrity of any of change management

happening in the organization.
E.g.; Trainings
3 - PEOPLE ENGAGEMENT - Training, knowledge, competence, and empowerment
6-Communicate and Act-

On Feedback
2-Take Help from HR
Function
4-Accountability and
1-Identify Leaders in Support Goes Hand In
your Workforce Hand
3-Make Sure Your

Employees know the
Expectations
5-Performance
Management and
Performance Evaluation
4- PROCESS APPROACH- To achieve ABAL Objectives
Establish SOP’s to Implement SOP’s & Perform audits /

ABAL relevant provide trainings to Inspections at
Operations relevant employees frequent intervals
by QA Department
Perform Internal Audits by
QA Department at regular
intervals
5- IMPROVEMENT
To maintain ABAL current Conduct Management Review
level of performance and Meetings by QA Department
to create new opportunities
Close all Non-Conformance issued

By QA department
6- EVIDENCE BASED DECISION MAKING
To take effective decisions based on the analysis of data and information’s in ABAL
Determine, Make all data Ensure that Analyse and Ensure people Make decisions
Measure & needed data and evaluate data are competent and take
Monitor key available to information are and to analyse and actions based
indicator the relevant sufficiently information evaluate data on evidence,
of ABAL people accurate, using suitable as needed balanced with
performance reliable and methods experience and
secure intuition
7- RELATIONSHIP MANAGEMENT
ABAL needs to manages its relationships with interested parties (such as
suppliers, partners, customers, investors, employees, and society as a whole)
Identify
Needs & Expectations of Interested Parties
Identify Identify
Interested Parties Expectations of
Interested Parties
Review the interested parties in

Management Review Minutes
Implementation of ISO
14001:2015 in Logistics
sector
7- Contributing to
sustainable goals to
6- Improving Environmental the nation
Performance of Suppliers
2- Demonstrating
Compliances
1- Improve
Environmental
Performance 5- Reducing Costs
3- Increasing
Leadership & Employee
Engagement 4- Improving
Reputation
Implementation of ISO 45001:2018 in
Logistics sector
•Establish controls to ensure HSE legal compliance

•Increase Health and Safety Awareness
•Reduced risk of workplace accidents and illness
•Enhance your Reputation
•Reduce Absenteeism
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Awareness Session On Integrated Management System

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Awareness Session

ISO 9001:2015 – Quality Management System

ISO 9001:2015 is an international standard dedicated to

It outlines a framework for improving quality and a

•To have strict quality and safety regimes.

Customer Engagement Process

Meet the customer requirements

E.g.; Customer Survey /

E.g.; Emails / Phone

1- Create Policy & Objectives 2 - Identify Roles & Responsibilities

Ensure the integrity of any of change management

6-Communicate and Act-

3-Make Sure Your

Establish SOP’s to Implement SOP’s & Perform audits /

Close all Non-Conformance issued

Review the interested parties in

•Establish controls to ensure HSE legal compliance

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