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    Introduction To Customer Service

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    Chesca Camille Marzan Bautista - Bagnol
    Customer service involves ensuring customer satisfaction so that they continue purchasing products or services from a company. Everyone who interacts with customers, including salespeople, business owners, and receptionists, are customer service representatives. Providing poor customer service can result in unhappy customers who feel angry and will warn others, negatively impacting business. Excellent customer service is important for retaining customers and growing a business.

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    Introduction To Customer Service

    Uploaded by

    Chesca Camille Marzan Bautista - Bagnol
    270 views6 pages
    Customer service involves ensuring customer satisfaction so that they continue purchasing products or services from a company. Everyone who interacts with customers, including salespeople, business owners, and receptionists, are customer service representatives. Providing poor customer service can result in unhappy customers who feel angry and will warn others, negatively impacting business. Excellent customer service is important for retaining customers and growing a business.

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    Introduction to customer service

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    Customer service involves ensuring customer satisfaction so that they continue purchasing products or services from a company. Everyone who interacts with customers, including salespeople, business owners, and receptionists, are customer service representatives. Providing poor customer service can result in unhappy customers who feel angry and will warn others, negatively impacting business. Excellent customer service is important for retaining customers and growing a business.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    270 views6 pages

    Introduction To Customer Service

    Uploaded by

    Chesca Camille Marzan Bautista - Bagnol
    Customer service involves ensuring customer satisfaction so that they continue purchasing products or services from a company. Everyone who interacts with customers, including salespeople, business owners, and receptionists, are customer service representatives. Providing poor customer service can result in unhappy customers who feel angry and will warn others, negatively impacting business. Excellent customer service is important for retaining customers and growing a business.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 6

    Introduction to Customer

    Service
    The term customer service actually
    means “making sure customers are
    satisfied and will continue to buy
    What is Customer products or services of a company.” That
    Service? definition means that everyone and
    anyone who has any contact with the
    customer, including salespeople, business
    owners, and receptionist are all customer
    service representatives.
    We’ve all been in a situation where we’ve been
    unhappy with the service we’ve received. Maybe
    our waiter wasn’t attentive enough. Maybe a
    Why Customer salesperson was too pushy. Maybe the
    representative didn’t answer our questions
    Service is
    clearly. Whatever the situation, we all know that
    important? those experiences leave us feeling angry, bitter,
    and cheated. We definitely don’t want to do
    business with those establishments again; we
    might even warn our friends and family not to do
    business with them either.
    How to provide excellent Customer Service?
    How to provide excellent Customer Service?
    Thank you!

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