TQM and Quality Tools
TQM and Quality Tools
TQM and Quality Tools
Tools
Jan Alistair Villegas
Production and Operations Management
Pamantasan ng Lungsod ng Maynila
Introduction
• What is TQM?
• Total Quality Management
• Quest for quality in an organization
• 3 Philosophies
• Continuous Improvement
• Employee Involvement
• Customer Satisfaction
• Not only quality of the finished product, but quality of every
aspect of the process to produce a finished product
• Sample of TQM programs: ISO, 6σ, etc.
TQM Approach
• What do customers want?
• Internal and External Customers
• Design a product that will exceed customers wants and are
relevant
• Design processes which will make the job right at the first
instance
• Keep track of results and use these to improve the system
• Extend these to suppliers and distribution
• Top Management’s involvement is important, combined with
the dedication and combined efforts of everyone.
TQM Elements
• Continuous improvement
• Equipment, methods, materials and people
• Kaizen
• Competitive benchmarking
• Employee empowerment
• Team approach
• Fact-based decision-making
• Knowledge of tools
• Supplier quality
• Champion
• Quality at the source
• Supplier partnership.
Comparison of cultures –
TQM-infused vs. traditional
Aspect Traditional TQM