Chapter 8
Chapter 8
Chapter 8
Enterprise Delivery System and the Customer, Market, and Financial Outcomes
INPUT THROUGHPU OUTPUT FINAL OUTCOMES
T DELIVERY
TO
CUSTOMERS
Resources Transformatio Products Marketing Customer
Mobilized n Process and Customer Expectations
Goods made Servicing Quality
Money Conversion of or Services Delivery
Men Input into rendered Marketing Price
Machines Output Program Market Expectations
Materials
Methods Service Level Revenues/Sales
Managemen Experience Market Share
Market Reach
t
Finance Expectations
Profits
Return on
Investment
THE NINE CRITICAL SUB-
PROCESSES OR SUB-SYSTEM
IN THE TRANSFORMATION
PROCESS
Technology Application and Utilization
The enterprise managers and technicians must
understand how the technology works and how it
should be properly utilized.
Layouting
the operating work flow must translate into an
appropriately-designed and executed physical layout
of the factory or service shop