Module - 5 TQM (Mgmcet) Final
Module - 5 TQM (Mgmcet) Final
Module - 5 TQM (Mgmcet) Final
MEC505
Module-5
Department of Mechanical Engineering
By-Dr. Subhash Kamal
Module-5
Quality Management System & Certification:
A) QMS:
Elements and documentation, Quality auditing, Necessity for
Certification & Certification Process, Benefits of Certification.
Certifying Bodies & Accreditation Agencies, ISO 9000-2015 (5th
Edition),
Introduction to TS16949: Technical Specifications, QS9000, ISO14000-
concepts, requirements and benefits.
•Quality auditing
It is the systematic, independent, and documented review and
evaluation of an organization’s to determine whether quality
activities appropriate to achieve the objectives.
•Quality audit
It is typically conducted by an internal or external quality auditor or
audit team at agreed time intervals, ensuring that an organization
has a clearly defined system for quality monitoring.
Common Reasons for Quality Audit Failure
Unsatisfactory documentation:
Documentation is needed for a quality management system
without which compliance audits can easily be failed.
• Organizations seeking confidence in their supply chain that their product and
service requirements will be met;
By doing this, two system manuals are created: one for ISO 9000 and
one for ISO 14000.
1. leadership;
2. strategic planning;
3. customer and market focus;
4. measurement, analysis, and knowledge management;
5. human resource focus;
6. process management; and
7. results.
Rajiv Gandhi National Quality Award
(RGNQA)
It was instituted by the Bureau of Indian Standards in 1991,
with a view to encourage Indian manufacturing and service
organizations to strive for excellence and giving special
recognition to those who are considered to be the leaders of
quality movement in India.
The award has been christened after India’s late Prime Minister
Rajiv Gandhi, recognizing the new thrust he had given to the
quality movement in India,
RGNQA helps Indian Industry to improve quality by
• Encouraging Indian industry to make significant improvements, in the quality
for maximizing consumer satisfaction and successfully facing competition
in the global market.