Iso 9000

Quality
Standard ISO
9000
Puru Rishi
– A quality management system (QMS) defines
and establishes an organization's quality policy
and objectives.
– It also allows an organization to document and
Quality implement the procedures needed to attain
these goals.
Management – A properly implemented QMS ensures that
procedures are carried out consistently, that
System problems can be identified and resolved, and
that the organization can continuously review
and improve its procedures, products and
services.
– It is a mechanism for maintaining and
improving the quality of products or services so
that they consistently meet or exceed the
customer's implied or stated needs and fulfill
their quality objectives
– The ISO 9000 family of standards is
related to quality management systems and
Introduction to designed to help organizations ensure that
they meet the needs of customers and other
ISO 9000 stakeholders while meeting statutory and
regulatory requirements.
– ISO 9000 deals with the fundamentals of
quality management systems, including the
eight management principles on which the
family of standards is based.
– International standards promote international trade by providing
one consistent set of requirements recognized around the world.
– ISO 9000 can help a company satisfy its customers, meet
regulatory requirements and achieve continual improvement. It provides
the base level of a quality system. not a complete guarantee of quality.
– Originally published in 1987 by the International Organization
for Standardization (ISO). a specialized international agency for
standardization composed of the national standards bodies of 90
countries.
Eight Involvement of
Consumer focus Leadership
Quality People
Management
System approach Continual
Principles Process approach
to management improvement
Mutually
Factual approach
beneficial supplier
to decision making
relationship
ISO 9000 series
ISO 9000- Explains

fundamental quality ISO 9001- Model for ISO 9002- Model for
concepts and provides quality assurance in designs quality assurance in the
guidelines for the selection development. production, production and installation
and application of each installation and servicing of manufacturing systems.
standard.
ISO 9000 Standards
ISO 9003- Quality ISO 9004- Guidelines for the

applications of standards in
assurance in final quality management and quality
inspection and testing. systems
ISO 9000 and ISO 9004 are guidance standards. They describe what is
necessary to accomplish the requirements outlined in standards 9001, 9002
or 9003.
– Quality is maintained.
– ISO registration also has a significant bearing
on market credibility as well.
Advantages – Opportunity to compete with larger
companies,
–More time spent on customer focus,
–Confirmation that your company is committed
to quality,
–May facilitate trade and increased market
opportunities,
–Can increase customer confidence and
satisfaction.
The requirements of the standard are specified in following
Clauses clauses of the standard:
Clause 4- Quality Management System
Clause 5- Management responsibility
Clause 6-Resource management
Clause 7-Product realization
Clause 8- Measurement, analysis and improvement

1) Quality Management Clause 2) Management responsibility clause
– General requirements – Customer focus
– Documentation requirement – Quality objective
– Quality manual – Quality policy
– Control of records and documents – Quality management system planning
– Management representative
– Internal communication
3)Resource Management requirement 4) Product realization requirement
Clause clause
– Competence, awareness and training. – Planning of product realization
– Infrastructure – Customer related process
– Work environment – Customer communication
5) Measurement, Analysis and Improvement Clause
– General requirements
– Monitoring and measurement
– customer satisfaction
– Internal audit
– Analysis of data
– Continual improvement
Thank you

Iso 9000

Uploaded by

Copyright:

Available Formats

Iso 9000

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Iso 9000

Uploaded by

Copyright:

Available Formats

Quality

ISO 9000- Explains

ISO 9003- Quality ISO 9004- Guidelines for the

Clause 5- Management responsibility

Clause 6-Resource management

Clause 7-Product realization

Clause 8- Measurement, analysis and improvement

You might also like