UNIVERSITAS NAROTAMA

SURABAYA

ORGANIZATIONAL BEHAVIOUR
ekonomi
(Introduction to Economics)
• Chapter 1
==============================
• Tahun 2023
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• Lecture by:
• Dr Ir JAMHADI MBA

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Chapter 1

What is Organizational
Behaviour?

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 List of organizational behavior books
• 1. Essentials of Organizational Behavior by Stephen Robbins and Timothy
Judge
• 2. Team of Teams: New Rules of Engagement for a Complex World by
Gen. Stanley McChrystal, Tantum Collins, et al
• 3. Originals: How Non-Conformists Move the World by Adam Grant
• .4 The Fearless Organization: Creating Psychological Safety in the
Workplace for Learning, Innovation, and Growth by Amy C. Edmondson
• 5.Stephen P.Robbins and Nancy Langton,Fundamental of Organizational
Behaviour,second Canadian Edition.
• 6. Perilaku Organisasional, Yogyakarta: C.V ANDI OFFSET. Steers, Richard
M. Lyman W. Porter. 2000. Motivation and Work Behavior. 5 th Edition,
New York: Mc Graw Hill International. Supranto, J. 2001. Pengukuran
Tingkat Kepuasan pelanggan Untuk Menaikkan Pangsa Pasar, Jakarta:
Rineke Cipta. Thoha, Miftah. 2009. Perilaku Organisasi: Konsep Dasar dan
Aplikasinya, Jakarta: Rajawali Pres. Umam, Khaerul. 2010. Perilaku
Organisasi, Bandung: CV Pustaka Setia. Yousef, Darwish A. 2000.

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Chapter 1 Outline

• Defining Organizational Behaviour

• OB: Making Sense of Behaviour in
Organizations
• How Will Knowing OB Make a Difference?
• Today’s Challenges in the Canadian Workplace

Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition 1-4
Copyright © 2007 Pearson Education Canada
 What Is Organizational Behaviour?

1. What is organizational behaviour?

2. Isn’t organizational behaviour common sense? Or
just like psychology?
3. How does knowing about organizational behaviour
make work and life more understandable?
4. What challenges do managers and employees face
in the workplace of the twenty-first century?

Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition 1-5
Copyright © 2007 Pearson Education Canada
• PERILAKU ORGANISASI

Perilaku Organisasi adalah

suatu bidang studi yang menyelidiki dampak perorangan,
kelompok, dan struktur pada perilaku dalam organisasi dengan
maksud menerapkan pengetahuan semacam itu untuk
memperbaiki keefektifan organisasi. Berdasarkan sumber dari
berbagai disiplin ilmu yang memberi sumbangan terhadap perilaku
organisasi, kita menjadi lebih memahami bahwa perilaku manusia
itu ada sebab dan akibatnya. Berdasarkan hasil penelitian, dapat
diungkapkan bahwa perilaku itu: • Ada sebabnya (dari luar atau
dari dalam diri seseorang) • Ada akibatnya (bagi dirinya maupun
bagi orang lain) • Ada motivasinya • Perilaku yang dapat dipantau
itu dapat diukur • Perilaku yang meskipun tidak dapat dipantau,
seperti berpikir, berpersepsi, dan bersikap, ternyata sangat penting
dalam kaitannya dengan pencapaian tujuan.
 Organizational Behaviour
• . . . a field of study that investigates
how individuals, groups and structure
affect and are affected by behaviour
within organizations, for the purpose of
applying such knowledge toward
improving an organization’s
effectiveness.

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
Perilaku Organisasi adalah
Suatu bidang studi yang menyelidiki dampak
perorangan,kelompok, dan struktur pada perilaku dalam
organisasi dengan maksud menerapkan pengetahuan semacam
itu untuk memperbaiki keefektifan organisasi. Berdasarkan
sumber dari berbagai disiplin ilmu yang memberi sumbangan
terhadap perilaku organisasi, kita menjadi lebih memahami
bahwa perilaku manusia itu ada sebab dan akibatnya.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
Berdasarkan hasil penelitian, dapat diungkapkan
bahwa perilaku itu: • Ada sebabnya (dari luar atau dari
dalam diri seseorang)
• Ada akibatnya (bagi dirinya maupun bagi orang lain)
• Ada motivasinya • Perilaku yang dapat dipantau itu
dapat diukur • Perilaku yang meskipun tidak dapat
dipantau, seperti berpikir, berpersepsi, dan bersikap,
ternyata sangat penting dalam kaitannya dengan
pencapaian tujuan.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Why Do We Study OB?

• To learn about yourself and others

• To understand how the many organizations you
encounter work.
• To become familiar with team work
• To help you think about the people issues faced by
managers and entrepreneurs

Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition 1-10
Copyright © 2007 Pearson Education Canada
PENTINGNYA MEMPELAJARI PERILAKU ORGANISASI 1.
Dengan mengetahui perilaku manusia, baik secara individu maupun
kelompok di dalam organisasi akan membantu pimpinan organisasi
untuk menempatkan orang tersebut pada jabatan atau bagian pekerjaan
yang sesuai dengan kepribadian dan keahliannya 2. Dengan mengetahui
perilaku manusia, pimpinan lebih mudah menentukan motivasi apa yang
paling tepat bagi bawahannya agar semangat kerjanya meningkat 3.
Dengan mengetahui perilaku manusia dalam organisasi, dapat membantu
pimpinan dalam menggerakkan dan mengarahkan bawahannya untuk
melaksanakan tugas-2nya dalam mencapai tujuan yang diinginkan 4.
Dengan mengetahui perilaku manusia dalam organisasi dapat membantu
pimpinan dalam mengintegrasikan bawahannya untuk melaksanakan
tugas-2nya mencapai
.
What is an Organization?
• A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous
basis to achieve a common goal or set of
goals

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Roles and Skills in the New
Workplace
Flexibility

Mentor Innovator

External Focus
Internal Focus

Facilitator Broker

Monitor Producer

Coordinator Director

Control
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 How Companies are Changing
“Cool” Companies “Old” Companies
• Believe casual days are • Think casual Fridays are pitiful
progressive • Charge employees for perks and
• Believe titles are obsolete incentives
• Don't impose on employees' • Hold events on employee time
personal time • Have flex time: but only
• Allow staff to come and go as between 7:30 a.m. and 6:30 p.m.
they please • Hide financial results from their
• Offer all employees stock employees
options • Encourage employee input --
• Let employees make decisions but rarely act on it
that affect their work • Employ rigid hierarchies (chain
• Offer assistance with childcare of command)
• Have minimal bureaucracy (red • Stop at “open door” policies
tape)

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Exhibit 1-1 Challenges
Facing the Workplace
Organizational Level
• Productivity
• Developing effective employees
• Global competition
• Managing in the global village

Group Level
• Working with others
• Workforce diversity Workplace

Individual Level
• Job satisfaction
• Empowerment
• Behaving ethically

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
Keterangan: TUJUAN = Derajat aspirasi dan tujuan budaya

CARA = Cara untuk mencapai sesuatu dan cara-cara yang sudah

melembaga Prinsip Tujuan Dalam Organisasi

• Dapat diterima dan dapat dipahami secara mudah dan jelas

• Dapat dicapai dan dilaksanakan
• Dapat memberikan motivasi dan dorongan
• Sederhana agar tidak salah tafsir
• Dapat disosialisasikan dan dikomunikasikan secara terbuka kepada
pihak-pihak yang terlibat
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Today’s Challenges
in the Canadian Workplace
• Challenges at the Organizational Level
– Productivity
– Effectiveness
– Efficiency
Asumsi Dasar Kelompok Behavioralis •
Bahwa tingkah laku memperlihatkan keteraturan (regularitas) yang dapat
dirumuskan dalam generalisasi-2 normatif (pattern for behavior) maupun
generalisasi empiris (pattern of behavior) •

Generalisasi harus dapat dibuktikan (verifikasi) kebenarannya dengan

menunjuk pada tingkah laku yang relevan (empirik) • Untuk
mengumpulkan dan menafsirkan data diperlukan teknik-2 penelitian
yang cermat • Untuk mencapai kecermatan dalam penelitian diperlukan
pengukuran dan kuantifikasi •

Dalam membuat analisis, nilai-2 pribadi si peneliti sedapat mungkin

tidak berperan (values free) ---- > perspektif emik • Penelitian perilaku
mempunyai sifat terbuka terhadap konsep, teori dan ilmu-2 sosial
lainnya (terbuka adanya kritik dan perubahan) Isu Utama Perilaku
Organisasi Mempelajari hubungan manusia dalam organisasi untuk
mencapai suatu tujuan dalam menghasilkan barang dan jasa Gambar 1.:
Hubungan Individu dan Organisasi
 Developing Effective Employees

Organizational Citizenship Behaviour (OCB)

– Discretionary behaviour that is not part of an
employee’s formal job requirements, but that
nevertheless promotes the effective functioning
of the organization.
 Putting People First

• committed workforce and positively affects

the bottom line.
• “more control and say in their work.”
• How do you Put people first?
 Global Competition

• In recent years, Canadian businesses have

faced tough international competition, as well
as from other companies within our borders.
• Reduce costs, increase productivity, and
improve quality.
 Managing and Working in a
Multicultural World
• Managers and employees must become capable
of working with people from different cultures:
 Exhibit 1-4
The Layers of OB
The Organization

Change
Organizational culture
Decision making
The Group Leadership

Power and politics

Negotiation
Conflict
Communication
The Individual Groups and teams

Motivating self and others

Emotions
Values and attitudes
Perception
Personality

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 How Will Knowing OB Make
a Difference?
• For Managers
• For Individuals

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Exhibit 1-3
Toward an OB Discipline
Behavioural Contribution Unit of Output
science analysis
Learning
Motivation
Perception
Training
Leadership effectiveness
Job satisfaction
Psychology Individual decision making
Performance appraisal
Attitude measurement
Employee selection
Work design
Work stress
Individual

Group dynamics
Work teams
Communication
Power
Conflict
Intergroup behaviour
Sociology
Formal organization theory Study of
Organizational technology Group Organizational
Organizational change Behaviour
Organizational culture

Behavioural change
Attitude change
Social psychology Communication
Group processes
Group decision making
Organization
Comparative values system
Comparative attitudes
Cross-cultural analysis
Anthropology
Organizational culture
Organizational environment

Conflict
Political science Intraorganizational politics
Power

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 The Rigour of OB
• OB looks at consistencies
• OB is more than common sense
• OB has few absolutes
• OB takes a contingency approach

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Exhibit 1-2
Research Methods in OB

Source: J. R. Schermerhorn, J.G. Hunt, and R. N. Osborn, Organizational Behaviour, 9th Edition, 2005, p. 4. Copyright © 2005 John Wiley & Sons, Inc.
Reprinted with the permission of John Wiley & Sons, Inc.
 Bottom Line: OB Is For
Everyone
• Organizational behaviour is not just for
managers.
• OB applies equally well to all situations in
which you interact with others: on the
basketball court, at the grocery store, in
school, or in church.

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.
 Summary and Implications
• OB is a field of study that investigates the
impact that individuals, groups, and structure
have on behaviour within an organization.
• OB focuses on improving productivity,
reducing absenteeism and turnover, and
increasing employee job satisfaction and
organizational commitment.
• OB uses systematic study to improve
predictions of behaviour.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright © 2004 Pearson Education Canada Inc.