Handling Difficult Customers
Handling Difficult Customers
Handling Difficult Customers
Difficult
Customers
5. Key takeaways
Introductio
mostn
Handling angry customers can be one of the
challenging aspects of a call center.
Whether you speak with a customer over
the phone, there is always a chance that you
have to deal with customer's frustration,
aggressive anger and little patience. The
objective of this presentation is to give you
the tools for you to be able to handle those
customer in the best way possible and
change that angry customer into a happy
one.
Kindness and courtesy are at the
root of a positive customer
service experience
- Shep Hyken -
Customer service specialist
Broken promises Having to repeat themselves
Common
reasons for a
Confusing telephone menus customer to Negative phrases
be angry