Sept 5,2022

HOUSEKEEPING
AND FRONT
OFFICE FORMS
*OBJECTIVE
*Identify housekeeping and front office
forms.
*Describe and explain the use of different
types of housekeeping and front office forms.
*Discuss the importance of using
housekeeping and front office forms
*Demonstration: Fill out the housekeeping
and front office forms.
1. Room Attendant Daily Assignment Sheet for
Housekeeping
*This format is given to each room attendant after
their morning briefing. Room attendants can
record the tasks done during their shift on this
sheet and also helps them to plan their work for
the day.
*After each room is serviced the room attendant
list down the time they have entered in the room
for service, time out after completion,
room status before service, room status after
service, no of extra bed or cot placed and also
the number of linen replaced on the room to the
room attendant maids daily assignment maids
sheet.
*2.Maintenance
Request form- used
whenever there are
problems reported by
the guest to the
housekeeping
*3.Maintenance work order
form used in housekeeping
In hotels, engineering and maintenance personnel
begin their shifts work by examining the log book
for repair work orders. Usually, Housekeeping
department reports problems to engineering
which was reported by guests, staffs such as HVAC
( Heating ventilation and air-conditioning)
problems, faulty equipment, electrical issues,
broken furniture, TV not working etc.
* Once the work is completed
the engineering department
informs the department that
filled the work request form.
The work done by the
maintenance is later checked by
the housekeeping supervisor to
make sure the work has been
done properly or not.
*4.Hotel Room Cleaning
Checklist
*used by the housekeeping
supervisor to check daily
basis, how the cleaning
service for every guest
room was done.
*5. Here is the Hotel Room
Cleaning Checklist:
*Open the windows and air the room
*Check and clean the ceiling for cobwebs
*Spot clean the walls from stains
*Clean Air-conditioners filters
*Dust and check Air-conditioners/heaters
dusted for working properly
*Ceiling fans dusted
*Light fixtures and switchboards dusted
and cleaned
*Pictures and wall décor straightened
and dusted
*Lamp shades cleaned and straightened
*Check the drapes for smooth operation
*Vacuum clean the drapes
*Clean the window panes and tracks
*Check and dust corners from
cobwebs
*Furniture straightened and dusted
*Bed head, chairs, desk tops,
tables, dressers dusted and
arranged neatly
*Check for hangers in the wardrobe
*Furniture upholstery vacuum
cleaned from debris and dirt
*Fluff and air the cushions
*Check for smooth operation of
drawers of all furniture
*Make beds correctly
*Check bed sheets for statins
and rip
*Air mattress
*Check and dust corners from
cobwebs
*Furniture straightened and dusted
*Bed head, chairs, desk tops,
tables, dressers dusted and
arranged neatly
*Check for hangers in the wardrobe
*Furniture upholstery vacuum
cleaned from debris and dirt
* Restock with the missing items
* Check other electrical gadgets in the room to see if working
properly
* Check the light bulbs
* Replace the ones flickering or fused bulbs
* Check telephone
* Clean the telephone handset
* Check all the charging points and make sure all the switches
are turned off
* Check and arrange the stationaries on the table
* Vacuum and clean floor
*Spot clean any stains
*Check door handle
*Clean door handle
*Use room freshener
to deodorize the room
*Clean bathroom walls
*Clean the bathtubs, shower area
*Clean the commode and toilet bowls, seat
covers, rim, inside and underside
*Disinfect the toilet and commode
*Check if flush working properly
*Clean sink
*Clean the faucets
*Check shower curtain for tears and stains
*Clean shower curtain
*Remove used towels
*Put in fresh towels in the towel cabinets and rods
*Check stock of toilet paper, soap, hand wash, shampoo
etc.
*Check hair dryer
*Check the charging points and other electrical outlets
*Switch off all switches
*Refill dispensers
*Dust and clean the cabinets
*Dust and clean the light and other fixtures
*Dust and clean the vents
*Check for broken tiles
*Check for dirty grouts
*Clean the grouts
*Empty trash can, replace liner
*Clean and dry floors
*Clean and dry mats
*Clean the door and door knobs
*Deodorize the bathroom
*6.Lost and found slip- to keep
track of records for lost and
found items.
*When a guest check out from the
hotel unfortunately if he had left
some thing in the hotel rooms the
items has been deposited into
lost and found section in
housekeeping department.
*An item left behind by guest either in the
room or in public area identified by any staff
and brought under the notice of
Housekeeping is termed as “Lost and Found”
item.
*There should be one dedicated location to
receive lost and found items whether it is
found in guestrooms, meeting rooms, public
area or restaurants.
*The lost items must be secured in a locked
closet or area that has highly restricted
access.
*Employees are instructed to bring
items to lost and found area, All
items received to be recorded in a
lost and found register.
*All items regardless whether it is
valuable, non valuable items and
perishable items must be recorded
on the Lost and found register.
*Items should be put in a plastic
bag noting the serial number from
the register, place found, date,
name of the person found the
item etc.
*Valuable items like Jewellery,
mobile, wallets, laptops, ipads
etc. must be stored in a locker.
*If the
Property management system has
Auto trace functionality then put
a trace on the guest profile
stating the there is a lost item
held with the
housekeeping department.
*Send Email to the guest to notify
the guest about the lost item ( as
per the hotel policy )
*When guest calls up the hotel to
ask about the lost item, only the
person who maintains the lost
and found register should revert
to the call.
*Once the item is sent to the
guest / collected by the guest
authorized person an appropriate
entry to be made on the system.
* Valuable items :
*One separate Register is maintained for
Valuable lost and found items and the
items are kept in a safe Deposit Locker.
*Valuable item after one year not to be
claim by the owner. The hotel
management will decide on what to do
with unclaimed items.
*If there is no response from the guest,
auction to be conducted.
* Non valuable/ Perishable items:
*These items are only given one

month for the owner to claim.
*If there is no response from the
looser till the time, these items
are to be disposed off. Eg: To be
distributed to the finder.
*Perishable items:
*Perishable nature lost and found
items are kept for three days.
*After three days if the owner will
not call or come back to claim it
will be given to the housekeeper
who find the items. this is what
they called “finders keepers’ rules.
* What are the different Types of
Housekeeping and Front Office
Forms?
*Housekeeping Attendant’s Daily
Assignments Sheet-
*Maintenance Request form-
*Housekeeping Work Order form
*Guest Room Cleaning Checklist
*Lost and found slip-
*Why should you use a
maintenance request form
template?
*You should use a maintenance
request form template because it
will provide all information that
you require for maintenance
issues.
*What is the process for
valuable objects?
*kept in a safe Deposit

Locker.
*If there is no response from
the guest, auction to be
conducted.
* Differentiated Activity
*Group 1-Fill out the Housekeeping Attendant’s

Daily Assignments Sheet-
*Group 2- Fill out the Maintenance Request
form-
*Group 3- Fill out the Lost and found slip form
*Group 4- Identify the different housekeeping
and front office forms.
*Group 5- Describe and explain the use of
different types of housekeeping and front office
forms.
*THANK
YOU!!!

Sept 5,2022

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HOUSEKEEPING

*These items are only given one

*kept in a safe Deposit

*Group 1-Fill out the Housekeeping Attendant’s

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