Budget Van Lines

I have moved over 25 times in my life. This is ABSOLUTELY the worst experience I have ever had. They are NOT a moving company...but a Logisitics company. They give you a bad quote and when the actual movers finally do show up...they charge you much more for this thing and that thing. It's been a disaster. Please please save yourself. Use and actual moving company!

Talked with an operator this evening, giving all relevant info on the size of my move. He was friendly and helpful enough during this portion of the conversation. After determining there was availability for my desired dates, he immediately tried the hard sell of 'I'll offer $X discount if you reserve right now." When I said no and that I was just starting my search and would not be making an immediate commitment he transferred me to someone else who doubled down on the hard sell. He was rude and aggressive. When I told him that his approach was not going to get me to give them my business he got angry and said 'then just hang up the phone'. So, I did.

Watch your wallet with these guys. They changed the documents, they claim that there was a non-refundable deposit without telling me. I am just glad that I didn't go through with them taking my items and holding them for hostage.

She talked so fast and loud didn't catch her name. My wife set up the move. She called several times the time she was speaker phone I was floored by the actions. The Customer service manager wouldn't listen, was over barring, rude and down right wrong. It's obvious the company will let her speak anyway she wants. My wife asked for her supervisor and she refused to do so. Belonging are late on day 52. Good job Budget Van Lines belongings late and get treated like crap.

Being harassed by Budget Van Lines rep Anthony after I told him rates are too high. Never gave him permission and now he is texting me disrespectfull texts about how I don't know anything about moving and I told him to stop and that he didn't have persmission and he continues to. Be very cautions about www.budgetvanlines.com, creepy that he is harrassing me.

This company is not an actual moving company- they outsource their moves. You can verify via their DOT that they have no actual drivers/trucks. Their quotes will be much lower than other companies, and it seems great and professional and above board. But I got a call- the DAY before my move that the movers had cancelled- leaving me no choice but to pay $800 for the replacement movers if I were to stick with Budget. Everyone I spoke to, from the quote specialist to the one calling the day before my move charging me more were kind and professional- seemingly so very helpful- but this company is so very deceiving when taking your money. I did not trust them to move my things and not charge me yet again more to deliver them. I ended up paying more than twice for a last minute move with a reputable company. Do not get scammed like I was.

Called them for a quote, then received whole bunch of racist emails and text and calls. Got a quote for almost 6000 from them. Hired a company for 3000 and not junk mails and calls.

Don't waste yr time with them.

They sell yr info to scammers, none stop scams calls and text and emails.

The only site i ever gave my number to. Now they wont stop giving me robocalls from different numbers. All day. Dont give your contact info ever. You cant even opt out successfully. They will just keep calling. Huge red flag. They most likey give poor service or would steal your money. Wont be using them to move.

They say they'll give you a quote in just a few quick steps, then ask for your name (but they say they'll give the quote after), oh but then your email (your quote is coming right after you do this they say), THEN your number, and YOU DON'T EVEN GET THE QUOTE! They tell you to wait and they'll call you.

At this point I was fed up and blocked the number that texted me. I opted to unsubscribe and they texted me again from ANOTHER number. They then called me! I don't know who I have to go to to get them to leave me alone, but absolutely do not ever give them your information even just looking for a quote.

This company is not professional at all. Very unorganized. Took them over a month to deliver my stuff 212 miles. I wouldn't recommend them to anyone. I would call and no one would pick up, id leave a voicemail and no one would call back. When you finally get someone online they always have no information for where your stuff is, when it will arrive and always say they will follow up in a few hours but never do NEVER! So i would always be calling back and never getting information. Then they say your stuff will be delivered this thursday and it never was, then oh next weekend, nope try again. I couldnt believe anything they said. So go with anyone else if you are moving. They wont get you your stuff until it works for them. Not worth a penny.

I had a very good experience with Budget van Lines. They were very helpful in helping me with my move from NYC to Los Angeles. A situation occurred in payment and they worked very closely with me to make it all right.

What ever you do don't hit the free quote button. This is a broker not a mover. You will be bombarded with calls and texts from the sleeziest third party movers out there. Don't believe the reviews, I think most of them are fake. If you try to do business with any of these third party movers you will regret it. They low ball you on the price to get you to sign the contract, then jack up the price at every step of the move. Service is non existent. Expect you move to take weeks, not days. Run Away, Run Away!

This is the worst company to use for moving, when I called for a quote they quoted me a price that was way under what I ended up paying for the overall load. They were delayed dropping off the trailer and delayed from picking up from the original drop off location. They called to confirm a delivery date when I accepted the delivery date they then called me several times in a row to tell me that they were wrong, and had to change the drop off time. I had a to cancel my movers to unload the truck, now the delivery date has changed again. They still cant give me a better time they are basing everything off of estimates and they cant be help responsible for any delays. How ever when I confronted them with this they will not take a any responsibility and then threated to have the trucking company to hold my trailer. I would not recommend to pay for this company to move your belongings. I would gladly pay more money for a reliable company to help me move my belongings. This company and staff are terrible.

Budget charged a last minute fee and held my possessions hostage. They should have informed me of the fee ahead of time. They also waited to schedule my delivery until 11AM the day of, rather than the day before or first thing in the morning. This made my desired drop-off window of 8AM-noon impossible.

The rep lied to me from the start. He didn't tell me I needed shuttle service an additional $1,000. He didn't tell me it would be $800 more if I wanted them to pick on the day I requested! The rep wouldn't call me back. When I bought up my dissatisfaction his manager coverage for him. What a sleezy company. Don't make the mistake I did.

READ THE REVIEWS BEFORE YOU SIGN WITH BUDGET VAN LINES - Firstly, I would like to start by the estimates they give. I was given an estimate of $1800 for the move. I was never informed about the weight restriction on this move. The customer service individual also mentioned that I could add up to an extra 30 boxes. When the driver picked up our stuff he added another $500 for the weight of the stuff. We paid for flights upfront, but when the driver dropped off he charged us an extra $202 for stairs because Budget Van lines has a different count for flights versus the moving company. Overall we have had to pay $700 extra on top of our estimates. They were never detailed on the hidden costs; every time I call to talk to someone regarding all these costs they were very rude. I also complained to the customer service lady of how rude her peers were and I did not appreciate it. Very disappointed. Will never use them again!

Beware! I called this company about a short-notice move and had an initially friendly, polite conversation with a representative. He offered me discounts for family affiliations with the military, education, Verizon, AAA, and for being a senior. (Wow—He applied them all!) Then he gave me a non-competitive price and assured me that if I didn't take the deal, the space on the ONLY available truck would go to someone else immediately. He had offered me 30 minutes to consider the offer, then changed it to 2 minutes because he said it was closing time. (According to the web site, the business was open for 35 more minutes.) When I refused to book the move with a deposit immediately, the rep told me that since today is Thursday, I was out of luck because moving companies are all closed on Fridays. I think that was a lie, but it was true when he then said, "You're not our customer!" LOL
The company may be ok, but I'll never know. Hope the employee was a rouge, and not an example of what the company actually pays people to do.

I use buget van line to a move from NY to FL. And buget van line send a next company to do the move, the next company came on the date collect my items and second payment and I paid them, they told me that it would take up 3 weeks before I received my items and I said fine no problem it take them 4 weeks and when they reach they are telling me that need more money then the original price I was upset but I still paid it. When they started to unpack the items I noticed that they damage a lot of things. Like my kids dresser my table and more they said that I should do the insurance clam and I did and it's 8 mouths now and all now the insurance can't replace my damaged items the insurance in a scam and I call buget and they keep on telling me they can not do anything about it

Representative abruptly hung up on me stating he would e-mail, me in the middle of my sentence. We were talking about the items I would need to move. No e-mail follow up was sent to me.
TERRIBLE CUSTOMER SERVICE. Definitely will not be utilizing Budget Van Lines.

Don't rent from Budget! They left me stranded on I-5 in the middle of BFE Oregon! Not ONE person we called helped us and we made SEVERAL calls! The van is STILL in Portland as I had to PAY for a tow from Eugene to Portland! The van is STILL sitting in Portland after many calls to Budget for them to pick it up! We have it until tomorrow but not ONE person from Budget has called back about it. I hope it's towed and impounded because Budget deserves the karma they sowed!

I logged into the site providing all my contact information and all information regarding my needs for a move for the purpose of getting a quote. I was told that I would be notified with quotes. Instead I got an email telling me to call a number and verbally gave all the information again. I was quoted a figure based on discounts due to having a relative in the military and being seniors. The representative stated conditions too good to be true saying that the movers would even help with throwing things out and if more things were added the quote would stay the same. The quote would only be valid if we agreed to pay half the quote right then not by credit card but with an electronic check. Budget Van Lines is not a moving company but a brokers that gets quotes from other companies. In any case the representative would not take no for an answer and so we hung up. However, that wasn't the end. We were called three more times and the representative became more agressive. After that I blocked their phone number but the calls kept coming from different numbers and even from a "No Known Number" caller. I continue to block numbers coming frequently during the day. Do not give your personal contact information. Do not risk providing financial information. Stay away.

For the love of all things holy, DO NOT GIVE YOUR INFORMATION to Budget Van Lines. They will sell it to a thousand 3rd parties while will contact you ad nauseum. Your phone will be unusable until they give up.

Their website claims that it will give you a ballpark quote. See my attached photo. IT WILL NOT. What they will do is incite a mob of 3rd rate moving companies to call, text, or email you until you lose your mind.

The team that moved my storage items were very friendly and upfront with the cost and estimates. Explained things clearly and no hidden cost or damage to property.

The experience started off well. The person booking my cross country move seemed kind and motivated. They asked for a detailed inventory list to ensure the best quote and accurate delivery window. I provided the EXACT number of boxes, totes, lamps, chairs, etc. and the quote was off by $2,000($2k off on an $8k quote)! When the truck showed up, I moved less than was on my quoted list! Once I had signed the original quote, customer service started to go down hill. The movers are supposed to call a day or two before the move, they never did. In fact, Budget switched the movers a day or two before the move and never provided the updated contact info. When Budget booked the move, there was a 3 day window for pickup and we noted I had to be out by Noon on the final day(due to selling the house and giving up possession). The movers showed up 15 minutes before Noon and were half staffed. I had to have other help come in to meet the deadline. No refunds or discounts provided by Budget and no real help in negotiation with the movers they booked. Also the original person that helped in Customer Service would not take my calls during the move. Beware with Budget. They are only in it to make their broker fee and don't really care about your experience or the accuracy of their information. If you have the chance to work with Vicki from Las Vegas, run for the hills, don't. Choose ANYONE else.