Download
1 / 28
680 likes | 2.42k Views
FUNCTIONAL AREAS. JOB ROLES. Human Resources. Recruitment, retention and dismissal of staff Training, development and promotion of staff The monitoring and maintenance of good working conditions Health and Safety Liaison with employee organisations and trade unions. HUMAN RESOURCES.
E N D
FUNCTIONAL AREAS JOB ROLES
Human Resources • Recruitment, retention and dismissal of staff • Training, development and promotion of staff • The monitoring and maintenance of good working conditions • Health and Safety • Liaison with employee organisations and trade unions
Finance • Preparing accounts • Paying wages and salaries • Obtaining capital and resources • Allocating budgets
Marketing & Sales • Market research • Primary research / secondary research • Marketing mix • 4 P’s (Product, Price, Place, Promotion) • Sales promotion • Advertising campaigns
Production • Obtain resources to produce goods or provide a service • Organising the resources to produce the goods or provide the service in the most appropriate way. In order for this to be achieved satisfactorily, several criteria must be considered. ….
Production cont…. • The aims of the business (e.g.. Does it want to sell cheaply to the mass market or make exclusive items or provide a personal service?) • The resources which are needed to produce the goods or provide the service • How the resources an be organised to achieve the aims in the most cost-effective way • How the operation can be monitored and controlled to achieve the desired result.
Administration • Clerical work • Mail handling, record keeping, document production, organising meetings, dealing with enquiries etc • Cleaning and maintenance • Security • Health & Safety • IT and software
Customer Service • Providing information • Giving advice • Providing credit facilities • Delivering goods • After-sales service
Information Technology • Management of ‘network’ • Allocating new users access • Dealing with queries • Setting up network services • Liaising with other users • Routine repairs • Provide a help desk
Note: It is probably the most rapidly changing area in a business. Computers installed one year are out of date three years later.
DISTRIBUTION • Which channels of distribution to use – wholesaler, retailer, customer • Which method of distribution to use – road, rail, air, sea • How to get the products to the right place at the lowest cost
Channels of distribution Most common channel of distribution is: MANUFACTURER WHOLESALER RETAILER CUSTOMER
Channels of distribution Most common channel of distribution is: Who makes product MANUFACTURER Storage, e.g.. Cash & carry WHOLESALER RETAILER Shops CUSTOMER
Tesco (location) Pontypool Tesco Tesco (location) HEAD OFFICE Tesco (location) Tesco (location) Tesco (location) Tesco (location) Tesco (location)
BOARD OF DIRECTORS FOR TESCO • David Reid • Rodney Chase • Sir Terry Leahy • Richard Brasher • Philip Clarke • Andrew Higginson • Tim Mason • David Potts • Charles Allen CBE • Karen Cook • E Mervyn Davies • Dr Harald Einsmann • Ken Hydon • Carolyn McCall
Head Office - Organisation Chart Look at individual job roles for each area for in depth breakdown for a chart Board of Directors Functional Area Manager Managing Directors Area Managers Deputy Functional Area Managers Deputy Area Managers Staff Store Managers
TESCO – FUNCTIONAL AREAS Customer Service Finance Research & Development ICT HEAD OFFICE Administration Human Resources Marketing Distribution production Sales Finance
Pontypool Tesco – Organisation Chart Torfaen Area Manager Store Manager Assistant Manager Supervisors Human Resources Manager Finance Administration Staff Staff Staff Staff Staff Diff supervisors for different areas (frozen, tills etc) Staff
PUBLIC OWNERSHIP CENTRAL GOVERNMENT LONDON LOCAL GOVERNMENT TORFAEN COUNTY BOROUGH COUNCIL PONTYPOOL ACTIVE LEARNING CENTRE
Council Organisations Pontypool Active Learning Centre Council Organisations Torfaen County Borough Council Council Organisations Council Organisations Council Organisations Council Organisations Council Organisations
TCBC – FUNCTIONAL AREAS Customer Service Finance Research & Development ICT TORFAEN COUNTY BOROUGH COUNCIL Administration Human Resources Marketing Distribution production Sales Finance
Pontypool Active Learning Centre – Organisation Chart Torfaen County Borough Council – Leisure Manager Manager Assistant Manager Supervisors Human Resources Manager Finance Administration Staff Staff Staff Staff Diff supervisors for different areas (gym/pool) Staff Staff
