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CHAIN PHARMACY

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ZunairaAhmedqazi

This document summarizes a group assignment on visiting a chain pharmacy. The group visited multiple branches of Dvago pharmacy. Key points include: - Dvago is a modern pharmacy chain following international standards of medicine sale. - The pharmacies hold a Category A license, requiring a pharmacist on duty 40+ hours per week. Pharmacists provide medication expertise and patient counseling. - Medicines are stored alphabetically and following FEFO principles. Expired drugs are returned to suppliers within 3 months. - Prescription records are kept electronically for 1-3 months. Inventory is controlled using ABC analysis and other techniques to manage stock levels. - Cleaning procedures and checks on prescript

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CHAIN PHARMACY ASSIGNMENT BY GROUP 6 ZUNAIRA AHMED QAZI • RAVEEL ZAIDI • ALIZA IMRAN • ANZALNA JAMEEL • BILAL • FAZILA • QURAT UL AIN • SHERMEEN • OSAMA SUBMITTED TO MAM ANUM AKBAR
Community Pharmacy: A community pharmacy is a pharmacy that deals directly with people in the local area. It has responsibilities including compounding, counseling, checking and dispensing of prescription drugs to the patients with care, accuracy, and legality. Community pharmacy means any place under the direct supervision of a pharmacist where the practice of pharmacy occurs or where prescription orders are compounded and dispensed other than a hospital pharmacy or a limited service pharmacy. CHAIN PHARMACY: Organization, where two or more pharmacies were operating under the same name and the business used distinctive branding across all pharmacies.
Pharmacy we visited: Dvago, Chain pharmacy. We visited different branches of Davago. DVAGO Pharmacy & Wellness Experts is a modern pharmacy concept where medicine is sold following the best international standards. LICENSE OF PHARMACY: The pharmacy we visited holds category a license. class a pharmacy means a pharmacy which has a pharmacy permit with a pharmacist on duty at least forty (40) hours per week, and no unsatisfactory deficiency and no more than three non-compliant deficiencies noted on its last board inspection. License should be kept at prominent and visible place.
Pharmacist in the pharmacy: We visited the pharmacy and we observe that there were pharmacist with coworkers. Every branch have different number of pharmacist according to the need. Some have 2, 3 or 1. we need pharmacist because pharmacists help people live healthier, better lives. pharmacists use their medication expertise to treat patients, collaborate with other health care professionals, promote population health, and manage pharmacy systems.
Cleanliness aspects of pharmacy: They do not keep any medicine on the counter, they daily clean our shelves. 1- Food beverages are not allowed in pharmacy . 2- They clean shelf properly on daily basis . 3- Smoking is not allowed in the Pharmacy. 4- They maintain the proper air ventilation system. 5- Spacious for customers. Cleaning and sanitation of premises and equipment are essential to efforts to prevent contamination of product, and they need to be done in compliance with good manufacturing practice (GMP) regulatory requirements.
Checking of prescription dates: They check prescription date and they do not dispense any medicine if prescription is older than 6 months. They take these measure to prevent drug abuse and miss use of drugs.  The date is part of the legal document confirming when the prescription was written. Pharmacists are often presented prescriptions with dates that are well past the prescribing date. Some patients elect to save prescriptions for future use.
Patient counseling regarding drug and its interaction: They provide proper guidance to the patient. They also council the patients regarding drugs. If patient is taking iron supplements we make sure to tell them iron in the morning and calcium in the night.  Effective patient counseling makes the patient understand his/her illness, necessary lifestyle modifications and pharmacotherapy in a better way and thus enhance patient compliance. The pharmacist has immense responsibility in counseling the patients with chronic illness.
Narcotics drugs They sell narcotic drugs & they don't sell narcotics without prescription. and they also have a license for those. Illegal way of drugs selling is prohibited.  Sale of controlled drugs without prescription is a burning issue in developing countries like Pakistan. Illicit sale practices lead towards drug abuse and misuse among youngsters and negatively impact the health of youth and economy of any country.  Sales men at pharmacies/drugs stores were interviewed and then their statements were cross verified by sending fake customers at their community pharmacies to check the extent of illicit sale practices by them.
Prescription Records: As we visited various branches of Davago, Out of 3 pharmacies, one keep data for approx 2-3 months where other two pharmacies keep prescription data at least for 1 year.  Pharmacists must mark prescriptions to show they have been dispensed. This must include the prescription reference number, the amount dispensed, the date of dispensing and the name and address of the pharmacy. Once all supplies and repeats authorized are fully dispensed, prescriptions must be marked as cancelled.  Your prescription record contains information about medicines you have been prescribed by a healthcare provider. The record also provides details about the healthcare provider who prescribed the medicine and the healthcare provider organisation you visited.
Approach of Storage of Medicine in shelf: In alphabetical order by which all the therapeutic medicines separate by its own. They also consider the fact of FEFO (First Expiry First Out). They keep those medicines far apart that have similar name but different effects.  Arrange products with the earliest expiry date at the front of the shelves and those with the latest at the back. This is essential to avoid drugs expiring during storage.
Recheck medicines before packing them for customer : They recheck medicine twice, first when they collect all medicines and second according to bill, check size quantity and then pack. This is done so that patient shouldn’t miss any medicine or to prevent any inconvenience to the patients.
Feedback services and patients complains: They take customers feedback and if we receive any complain then we try to solve it at branch level. They have a tab (gadget ) at the counter, after payment costumer have access to give feedback.  Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements of the customer experience and can empower positive change in any business — even (and especially) when it's negative.
Inventory control methods: Inventory control involves various techniques for monitoring how stocks move in a warehouse. Four popular inventory control methods include ABC analysis; Last In, First Out (LIFO) and First In, First Out (FIFO); batch tracking; and safety stock.  Inventory Management will enable pharmacy retailers to: A narrow inventory leads to improved stock management, lower warehouse costs and reduced purchase costs which leads to better cash flow and also minimizes the possibility of goods expiring or becoming harder to sell.
Storage of Stock Medicines: They have proper stock room for storage. That room is sterilized, temperature controlled and maintain all aspects of storage for medicines to prevent degradation of medicines.  Always be proactive.  Keep communication lines open.  Have a vertical storage system.  Don't overstock. ...  Involve the whole team. ...  Do regular inventory checks.  Plan ahead. Know that heat, air, light, and moisture may damage your medicine. Store your medicines in a cool, dry place.
Duration to discard expired or nearly expire drugs: They return medicine back to the company at least 3 months before the expiry date. This is done to prevent intake of expire medicines, or to prevent miss use of expiry medicines.  The best way to dispose of most types* of unused or expired medicines (both prescription and over the counter) is to drop off the medicine at a drug take back site, location, or program immediately.
Records of medicine stock available or patients prescription or Purchasing history: They only keep records in their computer using retail Pro software & EHR (electronic health record), they don't keep manual records. They have record of each tablet present in every branch. To facilitate customers.  Brands grow with Retail Pro. Retail Pro saves you time and money by streamlining POS, inventory management, customer experience, and more.
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CHAIN PHARMACY

  • 1. CHAIN PHARMACY ASSIGNMENT BY GROUP 6 ZUNAIRA AHMED QAZI • RAVEEL ZAIDI • ALIZA IMRAN • ANZALNA JAMEEL • BILAL • FAZILA • QURAT UL AIN • SHERMEEN • OSAMA SUBMITTED TO MAM ANUM AKBAR
  • 2. Community Pharmacy: A community pharmacy is a pharmacy that deals directly with people in the local area. It has responsibilities including compounding, counseling, checking and dispensing of prescription drugs to the patients with care, accuracy, and legality. Community pharmacy means any place under the direct supervision of a pharmacist where the practice of pharmacy occurs or where prescription orders are compounded and dispensed other than a hospital pharmacy or a limited service pharmacy. CHAIN PHARMACY: Organization, where two or more pharmacies were operating under the same name and the business used distinctive branding across all pharmacies.
  • 3. Pharmacy we visited: Dvago, Chain pharmacy. We visited different branches of Davago. DVAGO Pharmacy & Wellness Experts is a modern pharmacy concept where medicine is sold following the best international standards. LICENSE OF PHARMACY: The pharmacy we visited holds category a license. class a pharmacy means a pharmacy which has a pharmacy permit with a pharmacist on duty at least forty (40) hours per week, and no unsatisfactory deficiency and no more than three non-compliant deficiencies noted on its last board inspection. License should be kept at prominent and visible place.
  • 4. Pharmacist in the pharmacy: We visited the pharmacy and we observe that there were pharmacist with coworkers. Every branch have different number of pharmacist according to the need. Some have 2, 3 or 1. we need pharmacist because pharmacists help people live healthier, better lives. pharmacists use their medication expertise to treat patients, collaborate with other health care professionals, promote population health, and manage pharmacy systems.
  • 5. Cleanliness aspects of pharmacy: They do not keep any medicine on the counter, they daily clean our shelves. 1- Food beverages are not allowed in pharmacy . 2- They clean shelf properly on daily basis . 3- Smoking is not allowed in the Pharmacy. 4- They maintain the proper air ventilation system. 5- Spacious for customers. Cleaning and sanitation of premises and equipment are essential to efforts to prevent contamination of product, and they need to be done in compliance with good manufacturing practice (GMP) regulatory requirements.
  • 6. Checking of prescription dates: They check prescription date and they do not dispense any medicine if prescription is older than 6 months. They take these measure to prevent drug abuse and miss use of drugs.  The date is part of the legal document confirming when the prescription was written. Pharmacists are often presented prescriptions with dates that are well past the prescribing date. Some patients elect to save prescriptions for future use.
  • 7. Patient counseling regarding drug and its interaction: They provide proper guidance to the patient. They also council the patients regarding drugs. If patient is taking iron supplements we make sure to tell them iron in the morning and calcium in the night.  Effective patient counseling makes the patient understand his/her illness, necessary lifestyle modifications and pharmacotherapy in a better way and thus enhance patient compliance. The pharmacist has immense responsibility in counseling the patients with chronic illness.
  • 8. Narcotics drugs They sell narcotic drugs & they don't sell narcotics without prescription. and they also have a license for those. Illegal way of drugs selling is prohibited.  Sale of controlled drugs without prescription is a burning issue in developing countries like Pakistan. Illicit sale practices lead towards drug abuse and misuse among youngsters and negatively impact the health of youth and economy of any country.  Sales men at pharmacies/drugs stores were interviewed and then their statements were cross verified by sending fake customers at their community pharmacies to check the extent of illicit sale practices by them.
  • 9. Prescription Records: As we visited various branches of Davago, Out of 3 pharmacies, one keep data for approx 2-3 months where other two pharmacies keep prescription data at least for 1 year.  Pharmacists must mark prescriptions to show they have been dispensed. This must include the prescription reference number, the amount dispensed, the date of dispensing and the name and address of the pharmacy. Once all supplies and repeats authorized are fully dispensed, prescriptions must be marked as cancelled.  Your prescription record contains information about medicines you have been prescribed by a healthcare provider. The record also provides details about the healthcare provider who prescribed the medicine and the healthcare provider organisation you visited.
  • 10. Approach of Storage of Medicine in shelf: In alphabetical order by which all the therapeutic medicines separate by its own. They also consider the fact of FEFO (First Expiry First Out). They keep those medicines far apart that have similar name but different effects.  Arrange products with the earliest expiry date at the front of the shelves and those with the latest at the back. This is essential to avoid drugs expiring during storage.
  • 11. Recheck medicines before packing them for customer : They recheck medicine twice, first when they collect all medicines and second according to bill, check size quantity and then pack. This is done so that patient shouldn’t miss any medicine or to prevent any inconvenience to the patients.
  • 12. Feedback services and patients complains: They take customers feedback and if we receive any complain then we try to solve it at branch level. They have a tab (gadget ) at the counter, after payment costumer have access to give feedback.  Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements of the customer experience and can empower positive change in any business — even (and especially) when it's negative.
  • 13. Inventory control methods: Inventory control involves various techniques for monitoring how stocks move in a warehouse. Four popular inventory control methods include ABC analysis; Last In, First Out (LIFO) and First In, First Out (FIFO); batch tracking; and safety stock.  Inventory Management will enable pharmacy retailers to: A narrow inventory leads to improved stock management, lower warehouse costs and reduced purchase costs which leads to better cash flow and also minimizes the possibility of goods expiring or becoming harder to sell.
  • 14. Storage of Stock Medicines: They have proper stock room for storage. That room is sterilized, temperature controlled and maintain all aspects of storage for medicines to prevent degradation of medicines.  Always be proactive.  Keep communication lines open.  Have a vertical storage system.  Don't overstock. ...  Involve the whole team. ...  Do regular inventory checks.  Plan ahead. Know that heat, air, light, and moisture may damage your medicine. Store your medicines in a cool, dry place.
  • 15. Duration to discard expired or nearly expire drugs: They return medicine back to the company at least 3 months before the expiry date. This is done to prevent intake of expire medicines, or to prevent miss use of expiry medicines.  The best way to dispose of most types* of unused or expired medicines (both prescription and over the counter) is to drop off the medicine at a drug take back site, location, or program immediately.
  • 16. Records of medicine stock available or patients prescription or Purchasing history: They only keep records in their computer using retail Pro software & EHR (electronic health record), they don't keep manual records. They have record of each tablet present in every branch. To facilitate customers.  Brands grow with Retail Pro. Retail Pro saves you time and money by streamlining POS, inventory management, customer experience, and more.