The document discusses the issue of excessive marketing, referred to as "digital landfill" or "landfill marketing", that bombards people with advertisements and promotions for products they don't need. It argues that this approach is unsustainable, unenjoyable to work on, and not very effective. The document proposes moving away from interrupting people with paid advertising, to instead creating useful products, services and content that people want and will engage with voluntarily through earned and owned media.
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1. LET'S KILL
LANDFILL MARKETING
Some rights reserved by United Nations Photo
Tuesday, 4 October 2011
2. LANDFILL MARKETING
MARKETING COMMUNICATIONS
THAT NO-ONE WANTS,
TRYING TO FLOG US STUFF
WE DON'T NEED
Tuesday, 4 October 2011
19. NO-ONE WANT THIS STUFF
NO-ONE WANTS TO WORK ON IT
Tuesday, 4 October 2011
20. NO-ONE WANT THIS STUFF
NO-ONE WANTS TO WORK ON IT
IT'S UNSUSTAINABLE
Tuesday, 4 October 2011
21. NO-ONE WANT THIS STUFF
NO-ONE WANTS TO WORK ON IT
IT'S UNSUSTAINABLE
IT'S NOT EVEN VERY EFFECTIVE
Tuesday, 4 October 2011
22. WHAT IF I TOLD YOU
THERE'S A SIMPLE, PROVEN WAY TO
MAKE THINGS PEOPLE REALLY WANT &
NEED, INSTEAD OF TELLING THEM TO
BUY STUFF THEY DON'T NEED?
Tuesday, 4 October 2011
28. FROM
paid media model of buying
attention and interrupting
TO
earned & owned media model of
making stuff that pulls and retains
Tuesday, 4 October 2011
29. FROM
paid media model of buying
attention and interrupting
TO
earned & owned media model of
making stuff that pulls and retains
Tuesday, 4 October 2011
30. FROM
traditional
advertising-like objects
TO
objects that are more like products,
services & apps
Tuesday, 4 October 2011
31. FROM
traditional
advertising-like objects
TO
objects that are more like products,
services & apps
Tuesday, 4 October 2011
39. KNOWN PROBLEM KNOWN SOLUTION
B
A
Tuesday, 4 October 2011
40. BRIEFS ASSUME THAT THE
CLIENT AND THE AGENCY KNOW
WHAT THE PROBLEM IS
Tuesday, 4 October 2011
41. KNOWN PROBLEM,
WRITTEN BY THE CLIENT
KNOWN SOLUTION
DEFINED SCOPE OF WORK STATEMENT OF OBJECTIVES
Tuesday, 4 October 2011
42. UNKNOWNPROBLEM,
KNOWN PROBLEM,
WRITTEN BY THE CLIENT
UNKNOWNSOLUTION
KNOWN SOLUTION
DEFINED SCOPE OF WORK STATEMENT OF OBJECTIVES
Tuesday, 4 October 2011
43. UNKNOWNPROBLEM,
KNOWN PROBLEM,
WRITTEN BY THE AGENCY
CLIENT
UNKNOWNSOLUTION
KNOWN SOLUTION
DEFINED SCOPE OF WORK STATEMENT OF OBJECTIVES
Tuesday, 4 October 2011
44. UNKNOWNPROBLEM,
KNOWN PROBLEM,
WRITTEN BY THE AGENCY
CLIENT
UNKNOWNSOLUTION
KNOWN SOLUTION
DEFINED SCOPE OF WORK
EXPECTED FRAMEWORK STATEMENT OF OBJECTIVES
Tuesday, 4 October 2011
45. UNKNOWNPROBLEM,
KNOWN PROBLEM,
WRITTEN BY THE AGENCY
CLIENT
UNKNOWNSOLUTION
KNOWN SOLUTION
DEFINED SCOPE OF WORK
EXPECTED FRAMEWORK STATEMENT OF OF OBJECTIVES
STATEMENT THE OPPORTUNITY
Tuesday, 4 October 2011
55. CONVENTIONAL, LINEAR DEVELOPMENT PROCESS
Big ideas, big bang launch, big budgets
MEASURE
ADJUST
big user design big new
strategy research and build strategy
Tuesday, 4 October 2011
56. ITERATIVE, AGILE, EMERGENT DEVELOPMENT PROCESS
Micro-strategies, big insights, rapid iterations
learning curve
plan
design e
nu
launch nti
co
measure a)
INSIGHTS ADJUST
little b)
T
strategy ADJUST little som ry
INSIGHTS strategy els ethi
e ng
little
strategy plan
design
launch
measure
learning curve
Nicked and adapted for Web from David Armano
Tuesday, 4 October 2011
57. LEAN PRINCIPLES
• Nail it then scale it
• Rapid hypothesis testing
• Minimum Viable Product
• Metrics iteration agile development
• Learn fast, don’t fail fast
props to Eric Ries, Steve Bank, Andrew Chen
Tuesday, 4 October 2011
58. LEAN PRINCIPLES
• Nail it then scale it
• Rapid hypothesis testing
• Minimum Viable Product
• Metrics iteration agile development
• Learn fast, don’t fail fast
props to Eric Ries, Steve Bank, Andrew Chen
Tuesday, 4 October 2011
59. 03
ADOPT A QUANTUM
STATE OF THINKING
AND MAKING AT THE
SAME TIME
Tuesday, 4 October 2011
66. COOL WALLS USE CASES USER JOURNEYS
SERVICE MODELS BRAINSTORM SKETCHING SKETCHES
WIREFRAMES PROTOTYPES HIGH FIDELITY DESIGNS
Tuesday, 4 October 2011
67. COOL WALLS USER CASES USER JOURNEYS
SERVICE MODELS BRAINSTORM SKETCHING SKETCHES
WIREFRAMES
USER JOURNEYS HIGH FIDELITY DESIGNS
PROTOTYPES
Tuesday, 4 October 2011
68. COOL WALLS USER CASES USER JOURNEYS
SERVICE MODELS BRAINSTORM SKETCHING SKETCHES
WIREFRAMES
SERVICE MODELS HIGH FIDELITY DESIGNS
PROTOTYPES
Tuesday, 4 October 2011
69. COOL WALLS USER CASES USER JOURNEYS
SERVICE MODELS BRAINSTORM SKETCHING SKETCHES
WIREFRAMES
PROTOTYPES HIGH FIDELITY DESIGNS
PROTOTYPES
Tuesday, 4 October 2011
70. 04
TAILOR PROCESS
TO THE PROJECT
Tuesday, 4 October 2011
71. PROJECT A
Cool wall Use cases User journeys
Service models Brainstorm Sketches
Wireframes Prototypes High-fidelity designs
Tuesday, 4 October 2011
72. PROJECT A PROJECT B
Cool wall Use cases User journeys Cool wall Use cases User journeys
Service models Brainstorm Sketches Service models Brainstorm Sketches
Wireframes Prototypes High-fidelity designs Wireframes Prototypes High-fidelity designs
Tuesday, 4 October 2011
73. 05
CO-CREATE AND
COLLABORATE
WITH CLIENTS
Tuesday, 4 October 2011
75. JUSTIN McMURRAY
CATH RICHARDSON PAUL SIMS
Tuesday, 4 October 2011
76. JUSTIN McMURRAY
LEAN CLIENT
STRATEGY INSPIRATION
TEAM LEADERSHIP
CATH RICHARDSON PAUL SIMS
Tuesday, 4 October 2011
77. JUSTIN McMURRAY
LEAN CLIENT
STRATEGY INSPIRATION
TEAM LEADERSHIP
DIGITAL STRATEGY
CUSTOMER PROJECT
DEVELOPMENT CATH RICHARDSON MANAGEMENT PAUL SIMS
Tuesday, 4 October 2011
78. JUSTIN McMURRAY
LEAN CLIENT
STRATEGY INSPIRATION
TEAM LEADERSHIP
DIGITAL STRATEGY PROCESS ANALYSIS
CUSTOMER PROJECT INSIGHT PROBLEM
DEVELOPMENT CATH RICHARDSON MANAGEMENT GATHERING PAUL SIMS SOLVING
Tuesday, 4 October 2011
79. JUSTIN McMURRAY
LEAN CLIENT
STRATEGY INSPIRATION
PIZZA BOY
TEAM LEADERSHIP
TESTING
BITCH
DIGITAL STRATEGY PROCESS ANALYSIS
KEYNOTE
MONKEY
CUSTOMER PROJECT INSIGHT PROBLEM
DEVELOPMENT CATH RICHARDSON MANAGEMENT GATHERING PAUL SIMS SOLVING
Tuesday, 4 October 2011
80. PHASE 1
SERVICE PLANNING
Educator
engagement
Content
& user
Service
mapping
ecology
diagram
User
testing
Tuesday, 4 October 2011
81. 06
MOST OFTEN
FIXED THERE IS NO PATH
COST
ACTIVITIES
Tuesday, 4 October 2011
82. PHASE 1
SERVICE PLANNING NEW PLAN
Educator
engagement
Content
& user
Service
mapping
ecology
diagram
User
testing
Tuesday, 4 October 2011
83. PHASE 1
SERVICE PLANNING NEW PLAN
Educator Educator
engagement engagement
Content Content
& user & user
Service
mapping mapping
ecology
diagram
User
testing
Tuesday, 4 October 2011
84. PHASE 1
SERVICE PLANNING NEW PLAN
Educator Educator
engagement engagement
Content Content
& user & user
Service
mapping mapping Proposition
ecology developm’nt
diagram
User
testing
Tuesday, 4 October 2011
85. PHASE 1
SERVICE PLANNING NEW PLAN
Educator Educator
engagement engagement
Content Content
& user & user
Service
mapping mapping Proposition
ecology developm’nt
diagram
Use case
scenarios
User
testing
Tuesday, 4 October 2011
86. PHASE 1
SERVICE PLANNING NEW PLAN
Educator Educator
engagement engagement
Content Content
& user & user
Service
mapping mapping Proposition
ecology developm’nt
diagram
Use case
scenarios
User Use case
testing testing
Tuesday, 4 October 2011
87. PHASE 1
SERVICE PLANNING NEW PLAN
Educator Educator
engagement engagement
Review and
prioritise
Content Content
& user & user
Service
mapping mapping Proposition
ecology developm’nt
diagram
Use case
scenarios
User Use case
testing testing
Tuesday, 4 October 2011
88. COMMUNITY
SPEED TO LAUNCH
MAINTENANCE
PROPOSAL
DEVELOPMENT
STORIES
SUCCESS
METRICS
Tuesday, 4 October 2011
89. RESOURCES
DIRECTORY
PROPOSAL
BLOGGING
TECHNICAL HELP
Tuesday, 4 October 2011
90. RESOURCES
DIRECTORY
PROPOSAL
BLOGGING
TECHNICAL HELP
Tuesday, 4 October 2011
91. AWARENESS
INTENT
FEASIBILITY
PLAN & PREP
RESOURCES
DIRECTORY
PROPOSAL
BLOGGING
TECHNICAL HELP
Tuesday, 4 October 2011
92. AWARENESS
INTENT
FEASIBILITY
PLAN & PREP
RESOURCES
DIRECTORY
PROPOSAL
BLOGGING
TECHNICAL HELP
Tuesday, 4 October 2011
93. AWARENESS
INTENT
FEASIBILITY
PLAN & PREP
RESOURCES
DIRECTORY
PROPOSAL
BLOGGING
TECHNICAL HELP
PIONEER
EAGER
PROSPECTIVE
Tuesday, 4 October 2011
96. AWARENESS
INTENT
FEASIBILITY
PLAN & PREP
RESOURCES
DIRECTORY
PROPOSAL
BLOGGING
TECHNICAL HELP
PIONEER
EAGER
PROSPECTIVE
Tuesday, 4 October 2011
97. SHARING
SEARCHING EXPERIENCES
MAPPING AND
LOCATION
PLANNING AND
PREPARATION COLLABORATION
SCHEDULING PROMOTION
DISCOVERY
STAKE HOLDER
ENGAGEMENT
MARKETPLACE SKYPE LESSON
SKYPE EDUCATOR
COMMUNITY
Tuesday, 4 October 2011
98. SHARING
SEARCHING EXPERIENCES
MAPPING AND
LOCATION
PLANNING AND
PREPARATION COLLABORATION
SCHEDULING PROMOTION
DISCOVERY
STAKE HOLDER
ENGAGEMENT
MARKETPLACE SKYPE LESSON
SKYPE EDUCATOR
COMMUNITY
Tuesday, 4 October 2011
99. SHARING
SEARCHING EXPERIENCES
MAPPING AND
LOCATION
PLANNING AND
PREPARATION COLLABORATION
SCHEDULING PROMOTION
DISCOVERY
STAKE HOLDER
ENGAGEMENT
MARKETPLACE SKYPE LESSON
SKYPE EDUCATOR
COMMUNITY
“I would like to invite an expert to take part in a lesson via Skype”
Tuesday, 4 October 2011
100. Use case #1: Invite an expert into the classroom
Stage 1 2 3 4
Touchpoint
How would you like to
How would you like to How would you like to
find an expert to take How would you like to
contact them and what involve an expert in
User Needs part in a ‘Skype visit’?
would you need to planning or structuring
share the experience
Some type of with the community?
discuss? the lesson?
marketplace?
Notes
Tuesday, 4 October 2011
101. SHARING
SEARCHING EXPERIENCES
MAPPING AND
LOCATION
PLANNING AND
PREPARATION COLLABORATION
SCHEDULING PROMOTION
DISCOVERY
STAKE HOLDER
ENGAGEMENT
MARKETPLACE SKYPE LESSON
SKYPE EDUCATOR
COMMUNITY
“I would like to overcome school policy and technological barriers”
Tuesday, 4 October 2011
102. SHARING
SEARCHING
PLANNING EXPERIENCES
MAPPING AND MEET PEOPLE
LOCATION
PLANNING AND FIND EXPERTS
PREPARATION COLLABORATION
SCHEDULING PROMOTION
DISCOVERY LESSON PLANS
STAKE HOLDER RESOURCES
ENGAGEMENT
Q&A MARKETPLACE SKYPE LESSON
SKYPE EDUCATOR HELP
TECHNICAL
COMMUNITY
Tuesday, 4 October 2011
103. SHARING
SEARCHING EXPERIENCES PLANNING
PPING AND MEET PEOPLE
LOCATION
FIND EXPERTS
COLLABORATION
SCHEDULING PROMOTION
DISCOVERY LESSON PLANS
ER RESOURCES
NT
MARKETPLACE SKYPE LESSON Q&A
SKYPE EDUCATOR TECHNICAL HELP
COMMUNITY
Tuesday, 4 October 2011
104. 07
GET OUT OF THE
BUILDING AND TEST
Tuesday, 4 October 2011
105. Daniela Callegari
Primary school teacher in Italy
No experience with Skype in
the classroom yet
Desperate to connect and find
other classes
Dan Sutch George Mayo
FutureLab :: innovation in
Middle school language
education
arts teacher in Maryland
In-depth knowledge of
Pioneer in technology and
education & technology
education
Open to ongoing
Enthusiastic about helping
involvement in project
the project
Tracy Peterson
Lisa Reid Technology teacher in
FutureLab :: innovation in Iowa, USA
education Has introduced her classes
In-depth knowledge of to initial Skype sessions
education & technology Keen to collaborate and
Open to ongoing extend usage of Skype
involvement in project
Tuesday, 4 October 2011
106. We discovered immediately that their biggest
obstacle was actually finding other teachers who
also used Skype
Tuesday, 4 October 2011
107. They also told us that teachers don’t have time to
read lots of lesson plans - video clips would be much
more helpful
Tuesday, 4 October 2011
108. SHARING
SEARCHING EXPERIENCES PLANNING
PPING AND MEET PEOPLE
LOCATION
FIND EXPERTS
COLLABORATION
SCHEDULING PROMOTION
DISCOVERY LESSON PLANS
ER RESOURCES
NT
MARKETPLACE SKYPE LESSON Q&A
SKYPE EDUCATOR TECHNICAL HELP
COMMUNITY
Tuesday, 4 October 2011
109. SHARING
EXPERIENCES PLANNING
MEET PEOPLE
FIND EXPERTS
N
SCHEDULING PROMOTION
LESSON PLANS
RESOURCES
MARKETPLACE SKYPE LESSON Q&A
TECHNICAL HELP
Tuesday, 4 October 2011
110. 08
STRATEGY
THROUGH MAKING
Tuesday, 4 October 2011
122. BELONG SKETCHES
CONNECT
TEACH SERVICE PHASING
ECOLOGY
Tuesday, 4 October 2011
123. The service teachers want
Teacher community
Find Share
quickly easily
A rich directory that connects teachers and
makes it easy to find Skype-related resources.
Tuesday, 4 October 2011
124. Define myself - so I can be found
Biography
Language
Every teacher can have a
profile describing who
and where they are. Location
Status
Subject
They can also describe
what they are looking for.
Age Range
Type of
collaboration
Tuesday, 4 October 2011
125. Finding other people and ideas
filtering by..
to find..
Free text
want to..
I.. Getting
Started
Wisdom
Location
Learn
Language
Age
Match Range
Lesson Examples
Subject
Type of One-off/
Ongoing
collab Tags
Tuesday, 4 October 2011
126. 10
MAKE THINGS VISUAL
Tuesday, 4 October 2011
127. Skype Sign
up Invite pioneers
educator Looking for
Willing to partners
Tags /
ecology mentor
Location topics
Age
Mapping Expert
wanting to
help
Status
Profile
group
Questions &
service Name
answers
propositions Conversati
Case
studies
on
Suggestio
Video ns
Help
Filter
Belong
Skype
Search
educator
directory
Parents
IT
Finding
experts
Scheduli
ng ‘How to’
School
API driven Link with Connect Ask a guides policy
Time Tools other question issues
zones teachers Sharing
Profile
search from
anywhere
Planning
Curricul
Teach um
‘How to’ guides
The Skype
lesson Tools Resources
Experiences of
Feedba existing community
ck
Tuesday, 4 October 2011
128. BELONG SKETCHES
CONNECT
TEACH SERVICE PHASING
ECOLOGY
Tuesday, 4 October 2011
129. MICRO PROFILE
BELONG SKETCHES
VIDEO/COMMENT
CONNECT
SEARCH/FILTER
TEACH SERVICE PHASING
ECOLOGY QUESTION & ANSWER
Tuesday, 4 October 2011
132. Skype Sign
up Invite pioneers
educator Looking for
Willing to partners
Tags /
ecology mentor
Location topics
Age
Mapping Expert
wanting to
help
Status
Profile
group
Questions &
service Name
answers
propositions Conversati
Case
studies
on
Suggestio
Video ns
Help
Filter
Belong
Skype D. Video/Comment
Search
educator
directory
Parents
B. Micro-Profile
IT
Finding
experts
Scheduli
ng ‘How to’
School
API driven Link with Connect Ask a guides policy
Time Tools other question issues
zones teachers Sharing
Profile
search from
anywhere
Planning
Curricul
Teach um
‘How to’ guides
The Skype
lesson Tools Resources
Experiences of
Feedba existing community
ck
A. Question & Answer
C. Search/Filter
Tuesday, 4 October 2011
151. “WHAT TEACHERS WANT”
Find other teachers & share ideas 28%
Find a partner class 25%
Help other teachers 23%
How to use Skype 11.5%
Overcome obstacles to Skyping 9%
Practice Skype 3%
Tuesday, 4 October 2011
152. “TEACHERS WHO THINK CONCEPT
WOULD BE ‘VERY VALUABLE’”
60% -
55% -
50% -
45% -
Search/Filter Video Q&A
Tuesday, 4 October 2011
153. WE PIECED TOGETHER THE
SIMPLEST THING,
AS QUICKLY AS POSSIBLE,
THAT WOULD ALLOW US TO TEST,
VALIDATE AND THEN BUILD
Tuesday, 4 October 2011
154. 13
RELEASE EARLY,
RELEASE OFTEN
Tuesday, 4 October 2011
160. WITH THE FIRST RELEASE, WE
START GETTING ANALYTICS
Tuesday, 4 October 2011
161. QUALITATIVE & QUANTITATIVE ANALYTICS
Beta hard metrics Beta soft metrics
‣ 1860 teachers signed up to the site ‣ Teachers like Skype in the classroom but it could meet
their needs better
‣ 60% of users from the USA
‣ Teachers want to use the site to connect with other
‣ 2/3 of visits are new visitors to the site teachers but find it difficult to find suitable matches
‣ 17% return 2-3 times with the current system
‣ 18% frequent return visits
‣ Teachers want more search tools and a wider range of
‣ High level of contact activity - 1,000 topics to describe themselves by
contact requests
‣ Teachers want greater granularity on location -
‣ 200 resources shared probably in part because of the high number of
teachers in the USA
‣ 105 favourites
‣ Teachers find the resources section a useful source of
‣ 45 comments inspiration and information. This is often what they
look at first.
Tuesday, 4 October 2011
162. NEW OBJECTIVES & REVISED SUCCESS METRICS
FOR EACH RELEASE & PHASE
Phase 2 objectives Phase 2 success metrics
• Make connecting with another teacher easier and • # new sign ups
richer • 1/2 teachers return to the site more than
- Teachers have more tools to find each other by once
- Teachers can describe themselves in more detail • Increase the number of teachers from
- Teachers can use alternative connection methods outside the USA
- Teachers can find good contacts again • 500 connections per month - either email
• Show teachers the best and most relevant or Skype
resources • # of favourited resources increases
- Teachers see more relevant resources in their • # of bookmarked teachers
profile • # number of teachers who update their
- Popular resources are more visible profile with additional information
• Centre the site around projects rather than profiles • # number of teachers who embed the
- Allow teachers to create and publish projects badge on their website
- Surface relevant projects to teachers
• Increase teacher sign ups and number of visit
Tuesday, 4 October 2011
166. WHAT CAN I DO?
START YOUR OWN AGENCY
Tuesday, 4 October 2011
167. WHAT CAN I DO?
START YOUR OWN AGENCY
GO & DO AN INTERNET START-UP
Tuesday, 4 October 2011
168. WHAT CAN I DO?
START YOUR OWN AGENCY
GO & DO AN INTERNET START-UP
BECOME MORE DIFFICULT & CHALLENGING
Tuesday, 4 October 2011
169. WHAT CAN I DO?
START YOUR OWN AGENCY
GO & DO AN INTERNET START-UP
BECOME MORE DIFFICULT & CHALLENGING
GET INVOLVED IN A PROJECT OUTSIDE OF WORK
Tuesday, 4 October 2011
170. Launch 50 project in 50 days,
then raise £1m for famine relief
@5050good
Tuesday, 4 October 2011