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Nonverbal communication

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The document discusses the power and functions of nonverbal communication. It states that nonverbal messages can convey feelings through facial expressions, form relationships by expressing interest with eye contact, and express truth or lies that contradict spoken words. It also notes that some nonverbal signals like thumbs up can have different meanings across cultures. The document then lists six functions of nonverbal communication: substituting, complementing, repeating, regulating, accenting, and contradicting verbal messages. It poses two discussion questions about relying more on nonverbal than verbal communication and how nonverbal messages impact cross-cultural communication success.

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Nonverbal Communication Tamia Mays
Power of Nonverbal Messages On page 56, the author states that nonverbal messages have the power to: • Convey feelings: – (facial expressions) • Form relationships: – (Expressing interest through direct eye contact) • Express truth: – (“You didn’t hurt my feelings,” however, a person is crying in reaction to a comment.) • Culture bound : – (Thumbs up signal: USA=positive; Middle East=offensive)
6 Functions of Nonverbal Communication • Substituting – Instead of stating it, using your index finger to signal “be quiet.(pg. 57) • Complementing – You can show at the same time that you agree with someone’s verbal message by extending a nonverbal message, such as a head nod or handshake. • Repeating – If you say “Hello” and wave your hand, you are following up your verbal message with a nonverbal message.
6 Functions of Nonverbal Communication cont’d • Regulating – Raising your hand during class in order to interject a comment. • Accenting – Using certain voice inflections to emphasize certain words may be considered as nonverbal communication. • Contradicting – The use of sarcasm, not matching verbal statements and facial expressions, is considered the use of nonverbal communication.
DISCUSSION QUESTIONS
It’s written all over your face. Nonverbal communication plays a huge role in the way a person receives the message we are sending. This chapter argues that most people receive a person’s nonverbal communication over their verbal communication if the two contradict. (1) When communicating daily, are you more prone to believe a person’s nonverbal communication over their verbal communication? Why or why not?
We are the world. Michael Jackson and friends said it best. However, communicating cross-culturally continues to be a talent that some of us lack. (2) In what ways might nonverbal messages affect your success when working in a global market?

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Nonverbal communication

  • 2. Power of Nonverbal Messages On page 56, the author states that nonverbal messages have the power to: • Convey feelings: – (facial expressions) • Form relationships: – (Expressing interest through direct eye contact) • Express truth: – (“You didn’t hurt my feelings,” however, a person is crying in reaction to a comment.) • Culture bound : – (Thumbs up signal: USA=positive; Middle East=offensive)
  • 3. 6 Functions of Nonverbal Communication • Substituting – Instead of stating it, using your index finger to signal “be quiet.(pg. 57) • Complementing – You can show at the same time that you agree with someone’s verbal message by extending a nonverbal message, such as a head nod or handshake. • Repeating – If you say “Hello” and wave your hand, you are following up your verbal message with a nonverbal message.
  • 4. 6 Functions of Nonverbal Communication cont’d • Regulating – Raising your hand during class in order to interject a comment. • Accenting – Using certain voice inflections to emphasize certain words may be considered as nonverbal communication. • Contradicting – The use of sarcasm, not matching verbal statements and facial expressions, is considered the use of nonverbal communication.
  • 6. It’s written all over your face. Nonverbal communication plays a huge role in the way a person receives the message we are sending. This chapter argues that most people receive a person’s nonverbal communication over their verbal communication if the two contradict. (1) When communicating daily, are you more prone to believe a person’s nonverbal communication over their verbal communication? Why or why not?
  • 7. We are the world. Michael Jackson and friends said it best. However, communicating cross-culturally continues to be a talent that some of us lack. (2) In what ways might nonverbal messages affect your success when working in a global market?