Spiceworks Cloud Help Desk
Trusted by more than 280K companies worldwide. 14M+ tickets created annually.
Try Cloud Help Desk We are proud to offer free support
What is Spiceworks Cloud Help Desk?
Meet your free support Cloud Help Desk solution!
Do you have difficulty tracking and prioritizing user requests, insufficient time to accomplish support tasks, not to mention the cluttered inboxes, and most important of all - No budget?
Whether you're a small business or enterprise, Spiceworks Cloud Help Desk enables you to track, prioritize and manage your daily projects and user requests in one place - without the hassles or cost of setting up a complete support department. It also helps you go paperless by reducing clutter and streamlines end-user experience.
Spiceworks Cloud Help Desk is a robust software that helps you quantify all the tasks you have completed and share in-depth reports on your daily, monthly tasks. What more? We'll host it for you, handle backups, maintenance, so that you can focus on the one thing - solving user issues.
Did we mention, it's completely free and super simple to set up.
We are proud to say that our support is free too. Spiceworks Community is backed by 8+ million experts ready to help.
Organizations
End users supported
Help Desk Administrators
Tickets created annually
The Spiceworks Cloud Help Desk ticketing system, with a new tech stack, makes IT simple and easy to use.
Make life easier with Spiceworks Cloud Help Desk
Completely Free
with no Upcharge
Includes free support;
talk to a human
Extremely
Easy to Use
No server procurement, setup,
or maintenance required
Part of the free
Cloud Tools ecosystem
(Inventory online, Connectivity Dashboard, IP Scanner, Vendor Contracts)
1
Declutter, Organize, Prioritize
- Easily deploy a customizable web portal for users-submitted tickets (as an alternative to email)
- Automatically assign and route tickets, based on priorities and categories
- Stay on top of tickets via consolidated activity streams and graphical dashboards
- Organize your tasks with custom ticket queues
2
Manage tickets, Anytime, Anywhere
- Take your help desk tickets and users with you wherever you go with our helpdesk native mobile app. (Android & iOS Apps)
- From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks mobile app delivers everything you need to get the daily grind done. All for free.
3
Save time, Be efficient
- Automated responses save you time by eliminating the need to write the same responses repeatedly.
- Custom ticket views help you filter tickets based on multiple criteria.
- Ticket rules allow you to easily assign tickets, set categories, due dates, and priorities. Just enter the condition that will trigger the rule and the action will take place.
4
Your very own customized Knowledgebase
- Discover and create new set of information, and share it with your peers.
- Alter how-tos to reflect and fit your specific environment.
- Create your own articles which can be private to you and your team or simply with all the experts in the Spiceworks community.
5
Strategize, Forecast, Better business decisions
Spiceworks Cloud Help Desk empowers you with easy to use advanced reporting:
- With advanced reporting, you can add filters, a combination of filters to create any reports.
- These reports can be as simple as getting all open tickets to finding all pending tickets for any specified timeline.
- Our custom Power BI Desktop Data Connector allows you to grab data directly from your Cloud Help Desk account, and refresh that data into your Power BI report template, with one click post initial setup.
Awards & Recognition for Spiceworks Cloud Help Desk
Customer Testimonials
“Remote working is causing a lot of patching issues for us and security is a big deal. With Intel vPro platforms we are able to schedule updates and turn PCs on when they get shut off. This allows us to ensure patches and antivirus software is up to date.”
John KrullPresident, Tech Reformers LLC
“Loved trying out the vPro Platform! I was able to troubleshoot right away. Without vPro our school administrators have to bring their PC into our office. With vPro I was able to remote into their system right away.”
Asad RiazIT Administrator, Ramsey School District
“Using the Intel vPro platform saved me from sending a tech to a doctor’s site to fix a problem. Overall this capability allows me to focus on more customers and saves me money”
Carl SeaboldDirector of IT, Compass Healthcare
“The experience with the Intel vPro platform was amazing! I went into a system after hours, turned on the computer and installed updates remotely. Normally I would have had to remote in at the end of the day and run commands to abort shutdown or call users to leave their system on.”
Jonathan MeredithComputer Engineer, Jimender Consulting
“The ability to remotely manage PCs with the Intel vPro platform is very helpful during Covid and we anticipate many will continue to work from home after Covid. This ability saves people from driving into the office for updates or repairs.”
Nick MartunasIT Manager, Elder Services of Worcester Area
Spiceworks is a global marketplace that connects the technology industry. It provides tools and insights IT buyers need to research, buy, and manage technology, along with the business intelligence technology brands need, to build, market, and sell their products and services.
The Spiceworks Community is the place where millions of IT pros and thousands of tech brands come together every year to solve tech challenges and support each other, making it the largest, most unique IT community of its kind.
Spiceworks
Cloud Help Desk
The all-in-one Help Desk System for IT.
No server procurement, setup or maintenance required!
Try Cloud Help Desk We are proud to offer free support