‘Ridiculous’ says Chase customer after bank threatens to close account in days and questions ‘where will the money go’
CHASE Bank gave a customer just 10 days to sort out their finances after their account was restricted and ultimately closed.
The customer, Mike, took to Reddit to seek advice and found several other people had been in similar situations with the bank.
He explained that he had recently deposited two checks, one for $3,800 and another for $12,500.
The larger check was deposited at a different bank and it cleared quickly, but when he deposited the $3,800 he got a letter in the mail saying his account would be restricted due to "suspicious activity."
The letter from Chase stated that the bank had to verify the check, but it wasn't as straightforward as it seemed.
"The verified number is to one of the locations, but that location can't verify the check. I went through another guy for the work, I don’t know how to get a hold of the owner before my account is closed," Mike wrote.
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"A Chase employee said it will be closed within 10 days."
The check was deposited into his account, but since it was restricted he couldn't access it.
"I don’t know what to do from here. If I wait until my account closes, where is my money going to go, where will the money from the check go?" he wrote.
"How are they able to just put all of my other money on hold because they can't verify the check? Absolutely ridiculous."
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In the replies, several people shared similar stories about issues with their Chase accounts.
"Sounds like Chase is at it again! They did something similar to me about 15 years ago. It took 2 weeks to get my money that was in my account," wrote one former customer.
Another added: "This is totally absurd. This has happened to a few of my friends where Chase put a hold on their accounts. Only happened to my friends [who have] Chase accounts."
"They even sent emails to the corporate and higher-up officials expressing their concerns but still nothing happened. Finally, after a long time when the checks cleared and going back and forth, I think it may have taken a month or even longer."
The U.S. Sun reached out to Chase, and the bank declined to comment.
A SIMILAR STORY
Another Chase customer ran into similar issues after opening their first bank account after turning 18.
Just days later, their account was shut down.
When they first set up the account, a Chase employee told them they could use Zelle to pay for things while they waited for their debit card to arrive.
They used it a few times for some small purchases like Uber rides and food.
After just three days, their account had been flagged for potential fraud.
“I go to check my account and I am completely locked out of it,” they said.
“When I try to log in it says my account is locked due to suspicious activity.”
They eventually received a letter explaining that the account had been flagged for fraud, but the notice didn't offer much help as to how to resolve the issue.
The customer met with a Chase employee who said they only had 10 business days to fix things before their account would be closed.
“So now I’m just kind of frustrated/stressed because I didn’t know using Zelle would lead to my account being closed for suspected fraud,” they said.
A commenter said that banks often view Zelle transfers as "suspicious as hell.”
“As soon as you start using services like Zelle or Venmo to send money around, you start setting fraud flags,” the commenter said.
“They aren't normally a big deal, and they clear over time, but when that's all the activity you have and you start flooding your account with those transactions things start to go south very quickly.”
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A third Chase customer lost $35,000 and is now warning others about the orange circle to watch for.
Plus, see how a Bank of America customer got back $30,000 after it was wrongly withdrawn from their account.