Best Five Star Hotels in George Town

My elderly parents stayed at The Gurney during their medical checkup in Penang and accidentally left behind some documents. We emailed the hotel and left a message through booking.com to no avail. Then through a phone call, we got connected to Danesh at the Concierge Department, who then went the extra mile to coordinate among various departments within the hotel, and mailed the document through express courier service. His attentive service is highly appreciated.

We had a relaxing and memorable stay at E&O. Our room offers a sea view which is great and feel peaceful. Although the hotel is a bit old, it’s generally well maintained. Staff are always smiling and willing to help. They provide new towels and bottled water every day. Staff service at the breakfast buffet are excellent. Sunset was beautiful.

A stylish and classy hotel, strategically located near Little India, art area, food museum, all are a few minutes away. The jetty is about a 15 minute walk. However as a solo female traveller, all the adjacent streets are dark and quiet so didn’t feel comfortable walking around after 21:00. Room was cosy and nicely designed, bed was comfortable, and the free mini bar and sweets left in the jar daily was a lovely touch. Breakfast was ok, but the in-room food service was excellent and meals were fantastic. The room also has a water filter, saves buying bottled water. All staff were pleasant and helpful. The views from the rooftop pool are great, albeit the pool is on the smaller size. Enjoyed my three nights and would recommend the hotel.

It’s our maiden trip to Penang and I honestly did not have much expectations but our holiday was off to a GREAT start right from arrival. while we looked at photos and write-ups prior, the room was so much larger than we thought. the King bed is 3m wide which is much more spacious than what we’re used to back home—wonderful for us cos we were travelling with a 4yo. We also hadn’t realised that our room came with lounge access for evening drinks + snacks so that was a nice surprise. The view on the rooftop was breathtaking and we had some really nice photos taken. Guests also get to access the sister hotel’s facilities, which is a short buggy ride (or walk) away, so that was another pleasant surprise. the pool at G hotel Gurney was more varied and fun for the child, so that was another plus. breakfast spread is also really good. If we were to come back to Penang, i would not hesitate to stay with them again.

We had a pleasant three-day stay at this hotel. The hotel is in an excellent location, situated between two large malls with plenty of shops and restaurants and within a reasonable cab ride to both George Town and Batu Ferringhi. The room was quite spacious but a little bit dated and worn down. It could use a refresh. The bed was very comfortable, however, and the water pressure in the shower was excellent. We enjoyed using the beautiful infinity pool. Service was friendly and efficient. One area that could use improvement is the breakfast. Although there is a good variety of items offered, many just weren't very tasty. The best thing on the buffet was the homemade ice cream. Overall, this is a good place to stay when exploring the island of Penang.

Very personal and warmth team.... Amir was very easy going and furnished us with every information that we asked. Housekeeping staff upheld their honesty - we left our usual tips on the bed every morning for the housekeeping staff but they placed the money on the bed side table every day after their cleaning. We salute their integrity and honesty even though the tip was meant for them. The place was clean and location superb. Definitely worth every moment and $$.

I paid 150 RMB for high tea today and although the product was creative and a bit fun I left hungry. My main issue however was the service. It appears there was no manager on duty because the staff were messing about on their mobile phones and I had to always ask them for things because they were focussed on chatting and their phones. It wasn’t 5 star at all and having managed hotels the service was actually appalling. I found a bit of plastic in one of the dishes and the staff member just took it from me and threw it in the bin. No acknowledgement. Then I was waiting in the lobby for my cab and I can hear front desk staff laughing and messing about. They were only interested in messing about. I feel cheated by todays experience and I hope they get manager back on duty soon because today it was not being managed at all

It started off rough. Got into the hotel early to leave our luggage and the guy manning the check in was cold, standoffish, and didn’t even bother replying to our pleasantries. When we returned, a misunderstanding ensured. Cos of my earlier encounter, I was just unreasonable. But thank goodness for Suhaila (I think) and her manager - they deescalated the situation with grace and aplomb. That bump aside, I had a lovely time. Was in room 213. Initially I was worried because I have read about noise issues coming from the club next door. But either the club was closed or the soundproofing worked, there were no disturbances. We slept like babies. The room was beautiful, and the location is amazing. This hotel is highly Recommended. Just don’t bother to pay extra for the breakfast. That was just too sad. We tried it on our last day in the hotel as we were leaving early for the airport. It was dismal.

At The Millen Penang, Autograph Collection, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at The Millen Penang, Autograph Collection also include unique design elements like a separate living room. In certain rooms, the hotel offers visitors access to bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Millen Penang, Autograph Collection, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At The Millen Penang, Autograph Collection, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At The Millen Penang, Autograph Collection, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly...

We had a pleasant experience and loved staying at the accommodation. It was well equipped with amenities (smart tv, air purifier) and well located with eateries and convenience store nearby .  The sea view from the apartment was amazing.  Additionally, the host (Yeoh) was extremely helpful in providing recommendations to go or eat within Penang and was prompt in answering queries related to the apartment.  In summary this is a hidden gem worth staying .