Razer Reviews

Do not buy on their page if you do not want to waste your money and your time. I bought a Viper v3 pro on December 2nd and it was supposed to arrive on December 10th at my home, which did not happen. I contacted support the next day and today is December 17th and they have not resolved my case. The product did not arrive and they have not returned my money. Their support is crap because they say they will send you an email within 24 to 48 business hours and they never send anything. They are not interested in their customers, only in their money. Terrible service. I do not recommend it.

Date of experience: December 02, 2024

Just buy from amazon! If you need to return something you’ll get hit with a $15 shipping fee (which doesnt even cover packaging). The support team is useless.

Date of experience: December 18, 2024

I have officially owned 2 Versions of the Razer Basilisk

Razer 1st Gen S/N: 322021H11800045
Razer 3rd Gen S/N: PM2129H21304530

Both suffered at the 2nd year marker to rapidly deteriorate and suffer from affects, the 1st gen the sensor that left clicks wont read all the time and the 3rd gen will keep powering on and off by itself ( Confirmed its the mouse by using a different mouse and even updated my drivers with clean installs ) and both mouses have had there scroll wheel become freely moving to point i have to correct it annoyingly while playing.

Look I am a hardcore razer fan or used to be , I own there speakers, 4 headsets , 6 mouses , there tower from NZXT and 4 keyboards. However I can tell you in the past 6 years there quality control has dropped and the bagan making them cheaper, unreliable and the warranty is quite predictably set for there life cycle.

If you want a more reliable product...I will redirect you to there competitors as I have yet to try those. Razer, my honest advice is immediatly terminate your quality control team lead as there doing a horrible diservice to the company and possibly consider an overhaul on your warranty/customer service practices. Million dollar company being destroyed over pennies of the dollar.

Date of experience: December 18, 2024

Wish i checked the reviews before i bout my mouse oh well shit happens Just bout a mouse a few days later fell off my desk a d the top cover bent not only did they not replace under warranty but they wouldnt sell me a 10$ cover i would imagine 10$ piece to my a client happy would be fisable instead i am writing this review and would never buy another product from them

Date of experience: December 30, 2024

Finally caved and decided to buy a "real" mouse 1.5 years ago. Bought the Razer DeathAdder V3 Pro due to its brand notoriety.. however over the last few months it keeps losing bluetooth connection intermittently multiple times per day every day.. I have the latest firmware version installed. -1 star for no customer support email address to reach out to, kinda says a lot they don't have one listed on their website anywhere lol

FAQ says mice have a 2 year limited warranty, but when I fill out the form for return it says it's not eligible. Moreover, every link just sends you in circles around their website. My 2 cents, don't buy sh-! brands. I'll go back to my 25$ mouse that's lasted me over 5 years from Amazon lol Oh look, it still works!

Date of experience: December 03, 2024

I couldn't be more impressed with Razer's customer support! I had a defective Razer BlackShark V2 Pro where the hinge would snap, which was frustrating. Thankfully, the product was still under the 2-year warranty, so I reached out to Razer for assistance.

The process was seamless. I was asked to send in the defective headphones, and as soon as I did, Razer sent me a brand-new replacement without any hassle. The turnaround time was pretty quick, and the new headphones work perfectly.

It's rare to find a company that stands behind their products like Razer does. Their support team was professional, efficient, and made the whole experience stress-free. This kind of excellent customer service is why I’ll continue to choose Razer for all my gaming needs. Highly recommended!

Date of experience: August 20, 2024

AVOID or use at your own risk !! Without doubt the worst company I have ever had the misfortune of dealing with. Item returned for refund, stuck in customs their end and they won't collect it or I presume pay the duty so I am stuck with no refund and no product. Razer are absolute crooks, customer support is either bots or copy and pastels, they are no use whatsoever, offer no help and definitely no support. Issues been ongoing for 6 months now and no further on.

Date of experience: November 16, 2024

absolutely terrible customer service, first you hasve to jump through hoops, then they leave you hanging...
mouse is 6 or 7 month old and has died, refuses to charge, dont everything they ask, including remove the label and cut in half and now have been waiting for 2 days for an update....

**UPDATE: i have now heard back from razer ** we will see what happens

Date of experience: November 08, 2024

Was sold a defective laptop(razerblade 14)

Was overcharged for postage. They scheduled the drop off spot halfway across town.

Took weeks to get back to me

First I heard back from them they tried to charge me 2000£ for a repair with no explanation of the damage.

When I complained and insisted they explain the problem they told me it was a faulty motherboard from the manufacturing process.

They have some issue with me missing a recipe number and now refuse to help me at all ignoring my emails and treating me like I'm being a nuisance for wanting a working laptop.

Joke of a RMA experience and hope to God you never have to deal with so called "VIP" customer support.

Date of experience: November 25, 2024

Still the worst support ever and will break the law, followed by being silent and never answering. The only way to deal with this company even through support is with a lawyer, complete insanity!

Date of experience: December 02, 2024

I purchased an expensive gaming mouse from Razer, but unfortunately, it didn’t suit me. While the product wasn’t defective, the clicks were too heavy for my liking. I decided to return it in a good-as-new state. The process turned out to be terrible.

Razer fails to provide a simple digital return label (a standard practice with most companies) and requires customers in my country to ship returns directly to Hong Kong—at the customer’s own expense. For me, this resulted in an absurd return cost of --> €120 <--.

Razer didn't properly disclose these significant return costs during the purchase process. Like most people I assumed that buying from a well-established brand like Razer wouldn’t require a careful reading through their policy in order to avoid a financial landmine—but alas. I wouldn’t have bought the product in the first place had I known about the risk.

I tried to find a fair solution, offering a 70/30 reimbursement split since I expected to pay a reasonable return fee (20-30€), but my request was immediately denied.

This lack of transparency appears to violate the consumer rights under EEA regulations which requires companies to clearly disclose return costs upfront.

If you’re considering buying directly from Razer - think twice. Like many other people here, I’m seriously considering filing a complaint with consumer protection authorities.

Date of experience: December 03, 2024

I bought Razer Kaira headphones, and I have lost the dongle. I have been trying to buy a spare dongle for months now, but they are not offering it. I tried to contact their support to help me out, but they are just not responding. This is so disappointing; the customer support is a disgrace. Definitely not recommending Razer products to anyone. Do not buy any Razer products because after purchase, customer support does not exist.

Date of experience: November 12, 2024

Very disappointed with razer and this is probably the last time I'm buying from them so I'd lost my razer naga pro v1 dongle and contacted support although it was out of warranty the support agent said that a one time grant had been applied, verified and that I'd receive my dongle within a few days with tracked delivery.

Only to wake up the next morning and to see an email saying my mouse isn't in warranty and that they won't be sending a replacement which is fine but don't say you're going to do something kind, get my hopes up and then dash them the next day.

This experience has completely ruined my perception on razer as a company.

Update: they've contacted me and have said to have honoured the original agreement: 3 stars now from 1.

Upon delivery of the dongle I will update again.

Date of experience: November 19, 2024

I ordered the Razer Kraken Kitty V1 from Amazon, it arrived and I had issues from day 1 with it disconnecting and then the mic not working when it reconnected, I got in touch with Amazon who were no help. I then got in touch with razer who were nothing but helpful and replaced the headset with the V2 Pro through the warranty. So far the new headset is working and I’m happy with the support from Razer

Date of experience: October 08, 2024

Product broken within warranty period and Razer refused to repair or replace. Shoddy build quality, terrible after service. Liam, the in store manager at RazerStore in London was happy to lose a family of long term customers.

Date of experience: November 08, 2024

Absolute abomination of a software. It's buggy, conflicting, incompatible both with things on windows and even their own devices. The fun part is, almost all devices require it I one way or another or you won't get what was specified in the items techinal specifications. Synapse must have been made by a group of toddlers.

Date of experience: November 01, 2024

Razer customer support just told me one of my $100+ headsets can't have the settings changed because i didn't put in the activation code within 30 days of purchase... So I am locked out of the software... This was my backup gaming headset and it came by mail. So I really had about two weeks. This info should have been in bold red all over the box if that's how they handle things... Razer products have their ups and downs but this was my last straw. Putting a 30 day time constraint on setting up my product is ridiculous. Then when i talk to support you just Tell I'm S.O.L. instead of just sending a new code after giving you the serial number. Not only will I never by another Razer product I will actively go out of my way to persuade others from Razer products. I was about to get a new gaming chair as well as gifts for my kid siblings but it won't be from razer now. Good job Razer, save pennies to lose thousands.

Date of experience: December 10, 2024

Razer Synapse is useless software. Even the old archived version that doesn't go online is flaky as can be and fails to load for ages after Windows boots up. Without driver working, Deathadder mouse is useless junk.

Selling my overpriced Razer mouse, will never buy Razer products again. Product support useless. Buggy invasive spyware synapse - unreliable time waste from company that could not care less.

Date of experience: September 08, 2024

Have always liked razer products, but don't order directly...

Keyboard arrived faster than expected (about 3 days after ordering) but had several faulty keys so I needed to return it.

Razer provided a list of locations to return the item via DHL, I visited the first 3 on the list only for the returns barcode not to work with no explanation from the shops or Razer support. I drove to the main DHL depot who explained it was a common issue and pointed me to the direction of a location that could accept it.

According to Razer support it can take 39 business days for me to receive a refund (practically 8 weeks).

2 weeks after returning the item, I have now been told that it failed to get through customs and is being returned to me, so it looks like the whole 8 week process is about to start again.

Not what you would expect from a premium brand at the prices being charged.

I have already re ordered the same product via Amazon, received it next day and receive much better support on returns.

If you want a Razer product, make sure you don't order it direct!

Date of experience: November 11, 2024

As a long-time loyal Razer customer, my experience with their warranty and support has been nothing short of disappointing. After purchasing a Huntsman V2 TKL keyboard that developed issues, I was sent a replacement with assurances that the problem was a one-time defect. Unfortunately, the replacement suffered from the exact same issues, and despite my repeated attempts to resolve this, Razer denied my warranty claim based on the original purchase date. To make matters worse, there is no firmware update available for the TKL version of the keyboard, rendering it completely useless. Their refusal to address this recurring defect has left me with a worthless product and a strong sense of being unheard. It’s disheartening to see customer loyalty take a backseat to rigid policies and profit. Think twice before investing in Razer products if you value meaningful support and accountability.

Date of experience: December 12, 2024